APCO FINAL questions and answers
NCIC Stands for✔✔National Crime Information Center
The acronym CYMBALS is designed to assist the tele-communicator when
taking✔✔Vehicle descriptions
PST's are required to have a good memory since that is the best way to record
information during an emergency call✔✔False
It is very important during an emergency call for service, that the PST reassure
the caller that response units will be "right there" or will arrive "within
minutes."✔✔false
The phoenetic alphabet is used in radio broadcast to:✔✔Spell words that could
be mis-interpreted
When being questioned in a legal proceeding, the PST should keep answers
simple and if possible, answer yes or no✔✔yes
Liability is defined as something that is claimed as existing or being as
described, but not yet proven✔✔false
CISD stands for✔✔Critical Incident Stress Debrief
There are two types of "Call-Up" methods used in dispatch. One of these
methods is the "Echo" Method✔✔false ( add the two dif types)
, A small computer terminal that permits data transfer between the response
units and the PSAP is✔✔MDT/MDC
A device that extends the range of radio communications is a(n)✔✔repeater
The number used by wireless carriers to route the call and identify the cell site
from which the call originates is referred to as✔✔P-ANI
Professional development for the tele-communicator in the PSAP can include
feedback from from supervisors intended to improve skills or
performance✔✔true
Family disturbance calls are statistically a non-emergency, routine call.✔✔no
Time is NOT a critical factor in structure fires✔✔false
PBX systems are the only phone systems that notify the PSAP of the exact
location of an emergency occurring in a large office building, school, hospital
etc✔✔false
interpersonal problems sometimes occur within the PSAP. If this happens to
you, posting your feelings and opinion on social media is an effective and
productive method of relieving tension or stress associated with the
incident(s)✔✔no
Professionalism means that a PST should never tell co-workers that they (Co-
worker) have done a good job, or thank them for providing assistance✔✔false
NCIC Stands for✔✔National Crime Information Center
The acronym CYMBALS is designed to assist the tele-communicator when
taking✔✔Vehicle descriptions
PST's are required to have a good memory since that is the best way to record
information during an emergency call✔✔False
It is very important during an emergency call for service, that the PST reassure
the caller that response units will be "right there" or will arrive "within
minutes."✔✔false
The phoenetic alphabet is used in radio broadcast to:✔✔Spell words that could
be mis-interpreted
When being questioned in a legal proceeding, the PST should keep answers
simple and if possible, answer yes or no✔✔yes
Liability is defined as something that is claimed as existing or being as
described, but not yet proven✔✔false
CISD stands for✔✔Critical Incident Stress Debrief
There are two types of "Call-Up" methods used in dispatch. One of these
methods is the "Echo" Method✔✔false ( add the two dif types)
, A small computer terminal that permits data transfer between the response
units and the PSAP is✔✔MDT/MDC
A device that extends the range of radio communications is a(n)✔✔repeater
The number used by wireless carriers to route the call and identify the cell site
from which the call originates is referred to as✔✔P-ANI
Professional development for the tele-communicator in the PSAP can include
feedback from from supervisors intended to improve skills or
performance✔✔true
Family disturbance calls are statistically a non-emergency, routine call.✔✔no
Time is NOT a critical factor in structure fires✔✔false
PBX systems are the only phone systems that notify the PSAP of the exact
location of an emergency occurring in a large office building, school, hospital
etc✔✔false
interpersonal problems sometimes occur within the PSAP. If this happens to
you, posting your feelings and opinion on social media is an effective and
productive method of relieving tension or stress associated with the
incident(s)✔✔no
Professionalism means that a PST should never tell co-workers that they (Co-
worker) have done a good job, or thank them for providing assistance✔✔false
