2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
WGU C215 Operations Management
Pre-Assessment Questions and Correct
Answers the Latest Update and
Recommended Version
Which definition used for quality evaluates how well a product performs its intended
function?
Fitness for use
Support services
Value for price paid
Psychological criteria
→ Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
→ 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines?
ISO 1400
1|Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
ISO 9002
ISO 9001
ISO 9000
→ ISO 9000
A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the
number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
→ Checklist
Which quality control tool should be used to monitor the current status or end result of a
process?
Checklist
Flowchart
Control chart
Scatter diagram
→ Control Chart
1|Page| GradeA+ | 2 0 0 2 5
, 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
Which group of keywords or phrases describes the critical role that marketing plays in the
total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with
operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
→ Enhance competition; understand consumer preferences; maintain communication with
operations
What is the common theme in total quality management (TQM) across all functions in an
organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams To ensure profit from product changes
→ To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
1|Page| GradeA+ | 2 0 0 2 5
WGU C215 Operations Management
Pre-Assessment Questions and Correct
Answers the Latest Update and
Recommended Version
Which definition used for quality evaluates how well a product performs its intended
function?
Fitness for use
Support services
Value for price paid
Psychological criteria
→ Fitness for use
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
→ 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards and
guidelines?
ISO 1400
1|Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
ISO 9002
ISO 9001
ISO 9000
→ ISO 9000
A company manufactures shoes using a quality management system. The company needs to
put a process in place to measure any defects. The company would like to measure the
number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Scatter diagram
Control chart
Flowchart
Checklist
→ Checklist
Which quality control tool should be used to monitor the current status or end result of a
process?
Checklist
Flowchart
Control chart
Scatter diagram
→ Control Chart
1|Page| GradeA+ | 2 0 0 2 5
, 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
Which group of keywords or phrases describes the critical role that marketing plays in the
total quality management (TQM) process?
Baseline for managing quality process; investment in preventative costs; budgeting
Enhance competition; understand consumer preferences; maintain communication with
operations
Review and recommend product changes; satisfy customer needs; open communication
Reward employees; motivate staff performance; manage operations planned changes
→ Enhance competition; understand consumer preferences; maintain communication with
operations
What is the common theme in total quality management (TQM) across all functions in an
organization?
To satisfy customer needs
To enhance management software
To reward people rather than teams To ensure profit from product changes
→ To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
Mean
Range
1|Page| GradeA+ | 2 0 0 2 5
