nursing 425 exam 3: chapter 13
questions well answered already passed
problem solving process - correct answer ✔✔o Define the problem, issue, or situation: must understand
it!!
§ Find the root cause
o Prioritizing problems: which takes precedence
o Gather data: Objective (facts) & subjective (thoughts/beliefs)
o Analyze data: why is the problem happening
o Develop solutions: be flexible, open-minded, and creative
o Select a solution: the most flexible, fewest undesirable consequences, and positive outcomes
o Implement the solution: consider a plan B, if needed
o Evaluate the result: establish how to access early in the process
o Influence: requires trust; transactional or transformational influence
§ Ineffective use of power: bullying-->weakens influence
shared decision model - correct answer ✔✔o Shared governance
o Work together to find best outcome
Markowitz's process - correct answer ✔✔o Helps leader not put band aid on problem with 4 steps
§ Go and see: to solve a problem we must state the problem
§ Frame your problem properly: avoid stating the problem ambiguously or as a solution
-If you only see 1 solution, reconsider it
§ Think backwards: map out the problem and identify cause
Ask why: to find the root of the cause ask why repeatedly
questions well answered already passed
problem solving process - correct answer ✔✔o Define the problem, issue, or situation: must understand
it!!
§ Find the root cause
o Prioritizing problems: which takes precedence
o Gather data: Objective (facts) & subjective (thoughts/beliefs)
o Analyze data: why is the problem happening
o Develop solutions: be flexible, open-minded, and creative
o Select a solution: the most flexible, fewest undesirable consequences, and positive outcomes
o Implement the solution: consider a plan B, if needed
o Evaluate the result: establish how to access early in the process
o Influence: requires trust; transactional or transformational influence
§ Ineffective use of power: bullying-->weakens influence
shared decision model - correct answer ✔✔o Shared governance
o Work together to find best outcome
Markowitz's process - correct answer ✔✔o Helps leader not put band aid on problem with 4 steps
§ Go and see: to solve a problem we must state the problem
§ Frame your problem properly: avoid stating the problem ambiguously or as a solution
-If you only see 1 solution, reconsider it
§ Think backwards: map out the problem and identify cause
Ask why: to find the root of the cause ask why repeatedly
