MGMT Exam #2 (1)
Teams should not be used if: - ANS the job can be done by people working independently
At which stage of team development do members jockey for position and try to establish a
favorable role for themselves on the team? What characterizes this stage? - ANS Storming;
conflicts and disagreements often characterize this stage
What is often true of virtual teams? - ANS They use email and videoconferencing for business
communication and rarely meet face-to-face
Juan, a product manager, ensures that his team has regular meetings and no team member is
absent during the meetings. He also ensures that all the members of his team work together in
all the projects the company receives. Juan has modified the workplace accordingly to facilitate
teamwork. In this scenario, Juan is attempting to increase his team's _____.
- autonomy
- cohesiveness
- productivity
- discipline - ANS cohesiveness, the extent to which team members are attracted to a team and
motivated to remain in it
Mary's company trained her to perform managerial functions, formulate innovative strategies,
and also solve technical issues. Mary's company likely provided her with _____.
- diversity training
- decision making training
- cross training
- interpersonal skills training - ANS cross training involves training team members to do all or
most of the jobs performed by the other team members.
In which stage of team development do team members often become intensely loyal to one
another and feel mutual accountability for team successes and failures?
- forming
- performing
- storming
- norming - ANS Performing; in this stage team members often are fully functioning and more
efficient
Which of the following is necessary for stretch goals to effectively motivate teams?
- Teams must be empowered with control of resources, such as budgets, workspaces, and
computers.
- Teams must include employees from a single functional area.
, - Teams must have a low degree of autonomy over how they achieve their goals.
- Teams must go through the process of multilevel reviews and sign-offs to get management
approval before making changes. - ANS Teams must be empowered with control of resources
such as budgets, workspaces and computers
Which of the following is a difference between individualists and collectivists?
- Unlike individualists, collectivists would rather cooperate than compete
- Unlike collectivists, individualists are fearful of being ostracized from teams.
- Unlike individualists, collectivists put self-interests ahead of team interests.
- Unlike collectivists, individualists are more appropriate for teamwork. - ANS Unlike individuals,
collectivists would rather cooperate than compete
What is true of groupthink? - ANS It leads to consideration of a limited number of alternative
solutions
How can teams have healthy conflicts?
- imposing consensus to resolve
- using limited subjective data
- by focusing on issues rather than personalities
- establishing individual goals - ANS by focusing on issues rather than personalities
In the context of work teams, which of the following increases employee job satisfaction?
- Working under an autocratic leadership
- Being involved in decision making processes
- Taking direct responsibility for the quality of a company's products
- Being trained to meet the needs of specific customers - ANS Being involved in decision
making processes
Benmank is an insurance company and consists of many teams. Some team members have
decades of experience and others are fresh out of college. In order to ensure smooth
communication and to avoid misunderstandings, the company should provide training on _____.
problem-solving skills
managing skills
decision-making skills
interpersonal skills - ANS interpersonal skills
Every month a group of workers at Orkden Pharmacy meets at the company head office to
discuss issues pertaining to equipment maintenance, workplace safety, and drug quality. The
workers provide suggestions to the top management about how to solve most of these
problems, but the decision to take any action is completely up to the top management. This
group is an example of a(n) _____.
self-designing team
traditional work team
employee involvement team - ANS employee involvement team
Teams should not be used if: - ANS the job can be done by people working independently
At which stage of team development do members jockey for position and try to establish a
favorable role for themselves on the team? What characterizes this stage? - ANS Storming;
conflicts and disagreements often characterize this stage
What is often true of virtual teams? - ANS They use email and videoconferencing for business
communication and rarely meet face-to-face
Juan, a product manager, ensures that his team has regular meetings and no team member is
absent during the meetings. He also ensures that all the members of his team work together in
all the projects the company receives. Juan has modified the workplace accordingly to facilitate
teamwork. In this scenario, Juan is attempting to increase his team's _____.
- autonomy
- cohesiveness
- productivity
- discipline - ANS cohesiveness, the extent to which team members are attracted to a team and
motivated to remain in it
Mary's company trained her to perform managerial functions, formulate innovative strategies,
and also solve technical issues. Mary's company likely provided her with _____.
- diversity training
- decision making training
- cross training
- interpersonal skills training - ANS cross training involves training team members to do all or
most of the jobs performed by the other team members.
In which stage of team development do team members often become intensely loyal to one
another and feel mutual accountability for team successes and failures?
- forming
- performing
- storming
- norming - ANS Performing; in this stage team members often are fully functioning and more
efficient
Which of the following is necessary for stretch goals to effectively motivate teams?
- Teams must be empowered with control of resources, such as budgets, workspaces, and
computers.
- Teams must include employees from a single functional area.
, - Teams must have a low degree of autonomy over how they achieve their goals.
- Teams must go through the process of multilevel reviews and sign-offs to get management
approval before making changes. - ANS Teams must be empowered with control of resources
such as budgets, workspaces and computers
Which of the following is a difference between individualists and collectivists?
- Unlike individualists, collectivists would rather cooperate than compete
- Unlike collectivists, individualists are fearful of being ostracized from teams.
- Unlike individualists, collectivists put self-interests ahead of team interests.
- Unlike collectivists, individualists are more appropriate for teamwork. - ANS Unlike individuals,
collectivists would rather cooperate than compete
What is true of groupthink? - ANS It leads to consideration of a limited number of alternative
solutions
How can teams have healthy conflicts?
- imposing consensus to resolve
- using limited subjective data
- by focusing on issues rather than personalities
- establishing individual goals - ANS by focusing on issues rather than personalities
In the context of work teams, which of the following increases employee job satisfaction?
- Working under an autocratic leadership
- Being involved in decision making processes
- Taking direct responsibility for the quality of a company's products
- Being trained to meet the needs of specific customers - ANS Being involved in decision
making processes
Benmank is an insurance company and consists of many teams. Some team members have
decades of experience and others are fresh out of college. In order to ensure smooth
communication and to avoid misunderstandings, the company should provide training on _____.
problem-solving skills
managing skills
decision-making skills
interpersonal skills - ANS interpersonal skills
Every month a group of workers at Orkden Pharmacy meets at the company head office to
discuss issues pertaining to equipment maintenance, workplace safety, and drug quality. The
workers provide suggestions to the top management about how to solve most of these
problems, but the decision to take any action is completely up to the top management. This
group is an example of a(n) _____.
self-designing team
traditional work team
employee involvement team - ANS employee involvement team
