Apple Device Support Certification Exam Questions
And Correct Answers
Forgetting passcode - ANSWER Have supplies ready (chord and itunes),Turn off phone
(unplug from computer once recovery and backup is complete), Put phone into recovery
mode, holding the recovery button, which is as follows: iPhone 8 and later: power
button, iPhone 7 and 7 plus: volume down button, iPhone SE first gen and earlier: home
button, then plug in phone to laptop, making sure not to get the passcode screen,
Restore iPhone - locate phone in finder, choose restore as an option, reboot iphone,
Disconnect iPhone once complete and go through set up
How to Set Up Find My - ANSWER Open settings, Tap your name and tap find my, If you
want your family and friends to know location, turn on Share my Location, Tap find my
'device name', then turn on find my 'device name', To see device when offline, turn on
find Find my network, To have the location of your device sent to Apple when the battery
is low, turn on Send Last Location. If you want to be able to locate your device on a map,
make sure that Location Services is on. Go into Settings > Privacy > Location Services,
then turn on Location Services.
If device is charging slowly or won't charge - ANSWER check for damage to charging
cable, verify that connections are firm, try a different outlet, clean out any debris in
charging port, allow your device to charge for a half hour, if the device is still
unresponsive; restart device, i iPhone 8 or later and iPhone SE (2nd generation): Press
and quickly release the volume up button. Press and quickly release the volume down
button. Press and hold the side button until the Apple logo appears. iPhone 7, iPhone 7
Plus, and iPod touch (7th generation): Press and hold both the side-or top-button and
the volume down button until the Apple logo appears. Press and hold both the side (or
top) button and the Home button until the Apple logo appears.) let device charge for
another half, if still unresponsive contact Apple Support
If the device stops charging at 80%- ANSWER Your iPhone might get a little warmer
while it charges. To prolong the life of your battery, if the battery gets extremely hot,
software might reduce the charge to 80 percent. Your iPhone will resume charging once
it cools down. Try moving your iPhone and charger to a cooler location. With iOS 13 and
later, Optimized Battery Charging helps slow the aging of your battery by reducing the
time that it spends fully charged. Your iPhone uses on-device machine learning to learn
, your daily charging routine so that it can wait until you need to use your iPhone to finish
charging past 80 percent.* Optimized Battery Charging is active only when your iPhone
predicts that it will be connected to a charger for a long period of time.
If an alert says that your accessory isn't supported- ANSWER Your iOS device may have
a dirty or damaged charging port. Your charging accessory is faulty, damaged or isn't
Apple-certified. Your USB charger isn't designed to charge devices. Clean the debris
out of the charging port on the bottom of your device. Restart your iPhone or iPod touch.
Try another USB cable or different charger. Make sure to use the latest iOS. Set up
service with Apple Support Contact Apple Support to set up service
Data Transfer - ANSWER Have a backup of your device ready, Apple ID and password
ready to go, Transfer your sim card if your new device takes a different sim card contact
carrier, Quick start, iCloud, iTunes/finder
Quick start - ANSWER Turn on your new device and bring it close to your current device.
A screen appears on your current device offering to set up your new device with your
Apple ID. Make sure it's the Apple ID that you want to use, then tap Continue. If you can't
find "Continue on" tap your current device type, then select "Next" and make sure that
Bluetooth is turned on. Wait for an animation to appear. Hold your current device over
the new device, and then centre the animation in the viewfinder. Wait for a message
saying Finish on New [Device]. If you can't use your current device's camera, tap
Authenticate Manually, then follow the onscreen steps. When asked, enter your current
device's passcode on your new device. Then follow the onscreen steps to set up Face ID
or Touch ID on your new device. When you see the Transfer Data from [Device] screen,
tap Continue to begin transferring your data from your previous device to your new
device. Or tap Other Options to restore from your latest iCloud backup, or restore from
a backup on your computer. Keep your devices near each other and plugged in to
power until the transfer is complete. Transfer times can vary depending on factors such
as network conditions and the amount of data being transferred.
iCloud - ANSWER Follow the steps until you see the Wi-Fi screen on your device. A
"Hello" screen should now appear. If you've already set up your new device, you need to
erase it before you can use these steps.* Follow the steps until you reach the Wi-Fi
screen. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data
screen, then tap Restore from iCloud Backup. Sign in to iCloud with your Apple ID and
password. When asked to choose a backup, pick one by checking the date and size of
each. See what to do if you're asked to update to a newer version of iOS or iPadOS. If
you bought iTunes or App Store content using multiple Apple IDs, sign in to each. If you
don't recall the passwords, you can skip this screen by tapping "Don't have an Apple ID
And Correct Answers
Forgetting passcode - ANSWER Have supplies ready (chord and itunes),Turn off phone
(unplug from computer once recovery and backup is complete), Put phone into recovery
mode, holding the recovery button, which is as follows: iPhone 8 and later: power
button, iPhone 7 and 7 plus: volume down button, iPhone SE first gen and earlier: home
button, then plug in phone to laptop, making sure not to get the passcode screen,
Restore iPhone - locate phone in finder, choose restore as an option, reboot iphone,
Disconnect iPhone once complete and go through set up
How to Set Up Find My - ANSWER Open settings, Tap your name and tap find my, If you
want your family and friends to know location, turn on Share my Location, Tap find my
'device name', then turn on find my 'device name', To see device when offline, turn on
find Find my network, To have the location of your device sent to Apple when the battery
is low, turn on Send Last Location. If you want to be able to locate your device on a map,
make sure that Location Services is on. Go into Settings > Privacy > Location Services,
then turn on Location Services.
If device is charging slowly or won't charge - ANSWER check for damage to charging
cable, verify that connections are firm, try a different outlet, clean out any debris in
charging port, allow your device to charge for a half hour, if the device is still
unresponsive; restart device, i iPhone 8 or later and iPhone SE (2nd generation): Press
and quickly release the volume up button. Press and quickly release the volume down
button. Press and hold the side button until the Apple logo appears. iPhone 7, iPhone 7
Plus, and iPod touch (7th generation): Press and hold both the side-or top-button and
the volume down button until the Apple logo appears. Press and hold both the side (or
top) button and the Home button until the Apple logo appears.) let device charge for
another half, if still unresponsive contact Apple Support
If the device stops charging at 80%- ANSWER Your iPhone might get a little warmer
while it charges. To prolong the life of your battery, if the battery gets extremely hot,
software might reduce the charge to 80 percent. Your iPhone will resume charging once
it cools down. Try moving your iPhone and charger to a cooler location. With iOS 13 and
later, Optimized Battery Charging helps slow the aging of your battery by reducing the
time that it spends fully charged. Your iPhone uses on-device machine learning to learn
, your daily charging routine so that it can wait until you need to use your iPhone to finish
charging past 80 percent.* Optimized Battery Charging is active only when your iPhone
predicts that it will be connected to a charger for a long period of time.
If an alert says that your accessory isn't supported- ANSWER Your iOS device may have
a dirty or damaged charging port. Your charging accessory is faulty, damaged or isn't
Apple-certified. Your USB charger isn't designed to charge devices. Clean the debris
out of the charging port on the bottom of your device. Restart your iPhone or iPod touch.
Try another USB cable or different charger. Make sure to use the latest iOS. Set up
service with Apple Support Contact Apple Support to set up service
Data Transfer - ANSWER Have a backup of your device ready, Apple ID and password
ready to go, Transfer your sim card if your new device takes a different sim card contact
carrier, Quick start, iCloud, iTunes/finder
Quick start - ANSWER Turn on your new device and bring it close to your current device.
A screen appears on your current device offering to set up your new device with your
Apple ID. Make sure it's the Apple ID that you want to use, then tap Continue. If you can't
find "Continue on" tap your current device type, then select "Next" and make sure that
Bluetooth is turned on. Wait for an animation to appear. Hold your current device over
the new device, and then centre the animation in the viewfinder. Wait for a message
saying Finish on New [Device]. If you can't use your current device's camera, tap
Authenticate Manually, then follow the onscreen steps. When asked, enter your current
device's passcode on your new device. Then follow the onscreen steps to set up Face ID
or Touch ID on your new device. When you see the Transfer Data from [Device] screen,
tap Continue to begin transferring your data from your previous device to your new
device. Or tap Other Options to restore from your latest iCloud backup, or restore from
a backup on your computer. Keep your devices near each other and plugged in to
power until the transfer is complete. Transfer times can vary depending on factors such
as network conditions and the amount of data being transferred.
iCloud - ANSWER Follow the steps until you see the Wi-Fi screen on your device. A
"Hello" screen should now appear. If you've already set up your new device, you need to
erase it before you can use these steps.* Follow the steps until you reach the Wi-Fi
screen. Tap a Wi-Fi network to join. Follow the steps until you see the Apps & Data
screen, then tap Restore from iCloud Backup. Sign in to iCloud with your Apple ID and
password. When asked to choose a backup, pick one by checking the date and size of
each. See what to do if you're asked to update to a newer version of iOS or iPadOS. If
you bought iTunes or App Store content using multiple Apple IDs, sign in to each. If you
don't recall the passwords, you can skip this screen by tapping "Don't have an Apple ID
