AT&T New Hire Test Questions And
Answers 100% Verified.
What are the first two qualities of the APEX job description? - correct answer. Honesty
and punctuality/dependability
What are the Apex Top 20 Duties? Show where to find them. - correct answer.
Bathroom door, employee manual, RQ4 intranet, & clipboard
Apex's goal is to be the ______ choice for customers. - correct answer. best
How much time is allowed for Facebook, personal email, etc? - correct answer. none
What are the three things we use to track store/personal performance? - correct
answer. scoreboards, team tracking, & CKC report, daily dashboard & whiteboard
What is the value of doing NEXT when you are on a MSV plan? - correct answer. bill
credit & no 2 year contract
Name 5 products we sell other than phones. - correct answer. tablets, accessories,
wired, MiFi, & WHP
What is MST? - correct answer. Mobile Sales Tool that helps build rate plans
How often are you expected to visit MyCSP? - correct answer. Daily & every Tuesday
to check front line focus
What is the difference between the financial impact of a customer doing NEXT on a
7GB+ Vs. a 6GB or less? - correct answer. For us: less money
for customer: bigger discount on 7GB+ plan
What is the first AT&T Key behavior? - correct answer. greet & customer tenure
, What is the APEX greeting? - correct answer. "Hello, welcome to Apex my name is
____. What can I do for you?"
What is the most important thing we can do before accessing an account and how do
we do it? - correct answer. Ask about AT&T experience, and verify photo ID.
Why is it important to take ownership of all customer issues? - correct answer. To
make sure the customer leaves satisfied and WTR
What is the goal of every transaction? - correct answer. To use 5 FORE=1 & customer
willing to recommend
What is the second AT&T key behavior? - correct answer. Use customer's name in
transaction. (Build Value)
What are we required to complete with every customer and why is it important? -
correct answer. GPS form. To make a personalized sale.
Explain the questions formula used to identify what products might be valuable to the
customer. - correct answer. 5FORE=1
What is the phrase used to find out about the customer's current home services? -
correct answer. Who are your home service providers?
What is qualifying language and why is it important to use? - correct answer.
Language used to build value by making customers feel like they are getting something
special when presenting your personalized solution
what is the third AT&T key behavior? - correct answer. Give customer your undivided
attention
What is the first thing you do once you have accessed an account and why is it
important? - correct answer. Tenure. Let's them know we appreciate them.
Name 6 things you are going to look for when analyzing an account. - correct answer.
Available for NEXT/upgrade?
How much data used?
Protection?
Wired available?
FAN?
Opportunity to add a line?
What is the importance of checking to see if the account has a FAN attached to it? -
correct answer. To see if the customer is eligible for a discount from their job. Opens
the floor to a small biz conversation.
Answers 100% Verified.
What are the first two qualities of the APEX job description? - correct answer. Honesty
and punctuality/dependability
What are the Apex Top 20 Duties? Show where to find them. - correct answer.
Bathroom door, employee manual, RQ4 intranet, & clipboard
Apex's goal is to be the ______ choice for customers. - correct answer. best
How much time is allowed for Facebook, personal email, etc? - correct answer. none
What are the three things we use to track store/personal performance? - correct
answer. scoreboards, team tracking, & CKC report, daily dashboard & whiteboard
What is the value of doing NEXT when you are on a MSV plan? - correct answer. bill
credit & no 2 year contract
Name 5 products we sell other than phones. - correct answer. tablets, accessories,
wired, MiFi, & WHP
What is MST? - correct answer. Mobile Sales Tool that helps build rate plans
How often are you expected to visit MyCSP? - correct answer. Daily & every Tuesday
to check front line focus
What is the difference between the financial impact of a customer doing NEXT on a
7GB+ Vs. a 6GB or less? - correct answer. For us: less money
for customer: bigger discount on 7GB+ plan
What is the first AT&T Key behavior? - correct answer. greet & customer tenure
, What is the APEX greeting? - correct answer. "Hello, welcome to Apex my name is
____. What can I do for you?"
What is the most important thing we can do before accessing an account and how do
we do it? - correct answer. Ask about AT&T experience, and verify photo ID.
Why is it important to take ownership of all customer issues? - correct answer. To
make sure the customer leaves satisfied and WTR
What is the goal of every transaction? - correct answer. To use 5 FORE=1 & customer
willing to recommend
What is the second AT&T key behavior? - correct answer. Use customer's name in
transaction. (Build Value)
What are we required to complete with every customer and why is it important? -
correct answer. GPS form. To make a personalized sale.
Explain the questions formula used to identify what products might be valuable to the
customer. - correct answer. 5FORE=1
What is the phrase used to find out about the customer's current home services? -
correct answer. Who are your home service providers?
What is qualifying language and why is it important to use? - correct answer.
Language used to build value by making customers feel like they are getting something
special when presenting your personalized solution
what is the third AT&T key behavior? - correct answer. Give customer your undivided
attention
What is the first thing you do once you have accessed an account and why is it
important? - correct answer. Tenure. Let's them know we appreciate them.
Name 6 things you are going to look for when analyzing an account. - correct answer.
Available for NEXT/upgrade?
How much data used?
Protection?
Wired available?
FAN?
Opportunity to add a line?
What is the importance of checking to see if the account has a FAN attached to it? -
correct answer. To see if the customer is eligible for a discount from their job. Opens
the floor to a small biz conversation.
