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SOLUTION MANUAL for Systems Analysis and Design 10th Edition by Kendall Kenneth and Kendall Julie, All Chapters 1 - 16

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Chapter 2 Understanding and Modeling Organizational Systems Key Points and Objectives 1. Organizations are complex systems composed of interrelated and interdependent subsystems. 2. System and subsystem boundaries and environments have an impact on information system analysis and design. 3. Systems are described as either open, with free flowing information, or closed with restricted access to information. 4. A virtual organization is one that has parts of the organization in different physical locations. They use computer networks and communications technology to work on projects. Advantages of a virtual organization are: A. Reduced costs of physical facilities B. More rapid response to customer needs C. Flexibility for employees to care for children or aging parents 5. Enterprise systems or Enterprise Resource Planning (ERP) describes an integrated organizational information system. The software helps the flow of information between the functional areas within the organization. 6. ERP can affect every aspect of the organization, such as: A. Design of employees’ work B. Skills required for job competency C. Strategic positioning of the company 7. Many issues must be overcome for the ERP installation is to be declared a success: A. User acceptance B. Integration with legacy systems and the supply chain C. Upgrading functionality (and complexity) of ERP modules D. Reorganizing work life of users and decision makers E. Expanded reach across several organizations F. Strategic repositioning of the company 8. A context-level data flow diagram is an important tool for showing data used and information produced by a system. It provides an overview of the setting or environment the system exists within—which entities supply and receive data/information. 9. The context-level data flow diagram is one way to show scope, or what is to be included in the system. The project has a budget that helps to define scope. 10. Entity-relationship diagrams help the analyst understand the organizational system and the

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SOLUTION6MANUAL6FOR6SYSTEMS6ANALYSIS6AND6DE
SIGN

10TH6EDITION6BY6KENDALL6KENNETH6AND6KENDALL6JULI
E,

ALL6CHAPTERS616-616

,TABLE6OF6CONTENTS
I.6Systems6Analysis6Fundamentals

1. Systems,6Roles,6and6Development6Methodologies
2. Understanding6and6Modeling6Organization6Systems
3. Project6Management

II.6Information6Requirements6Analysis

4. Information6Gathering:6Interactive6Methods
5. Information6Gathering:6Unobtrusive6Methods
6. Agile6Modeling,6Prototyping,6and6Scrum

III.6The6Analysis6Process

7. Using6Data6Flow6Diagrams
8. Analyzing6Systems6Using6Data6Dictionaries
9. Process6Specifications6and6Structured6Decisions
10. Object-Oriented6Systems6Analysis6and6Design6Using6UML

IV.6The6Essentials6of6Design

11. Designing6Effective6Output
12. Designing6Effective6Input
13. Designing6Databases
14. Human-Computer6Interaction6and6UX6Design

V.6Quality6Assurance6and6Implementation

15. Designing6Accurate6Data6Entry6Procedures
16. Quality6Assurance6and6Implementation

,Chapter62
Understanding6and6Modeling6Organizational6Systems
Key6Points6and6Objectives

1. Organizations6are6complex6systems6composed6of6interrelated6and6interdependent6subsystems.


2. System6and6subsystem6boundaries6and6environments6have6an6impact6on6information6system6analysis6and6desi
gn.


3. Systems6are6described6as6either6open,6with6free6flowing6information,6or6closed6with6restricted6access6to6i
nformation.


4. A6virtual6organization6is6one6that6has6parts6of6the6organization6in6different6physical6locations.6They6use6c
omputer6networks6and6communications6technology6to6work6on6projects.6Advantages6of6a6virtual6organiza
tion6are:



A. Reduced6costs6of6physical6facilities
B. More6rapid6response6to6customer6needs
C. Flexibility6for6employees6to6care6for6children6or6aging6parents


5. Enterprise6systems6or6Enterprise6Resource6Planning6(ERP)6describes6an6integrated6organizational6informati
on6system.6The6software6helps6the6flow6of6information6between6the6functional6areas6within6the6organizati
on.

6. ERP6can6affect6every6aspect6of6the6organization,6such6as:

A. Design6of6employees’6work
B. Skills6required6for6job6competency
C. Strategic6positioning6of6the6company

7. Many6issues6must6be6overcome6for6the6ERP6installation6is6to6be6declared6a6success:

A. User6acceptance
B. Integration6with6legacy6systems6and6the6supply6chain
C. Upgrading6functionality6(and6complexity)6of6ERP6modules
D. Reorganizing6work6life6of6users6and6decision6makers
E. Expanded6reach6across6several6organizations
F. Strategic6repositioning6of6the6company


8. A6context-
level6data6flow6diagram6is6an6important6tool6for6showing6data6used6and6information6produced6by6a6system.6It6
provides6an6overview6of6the6setting6or6environment6the6system6exists6within—
which6entities6supply6and6receive6data/information.

, 9. The6context-
level6data6flow6diagram6is6one6way6to6show6scope,6or6what6is6to6be6included6in6the6system.6The6project6has
6a6budget6that6helps6to6define6scope.

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