AAPC CPB - Chapter 3 Review/ 23 Q&A/ A+
Score Solution
Which statement is TRUE regarding appointment reminders?
a. Appointment reminders do not help mitigate the risk of missed appointments.
b. Appointment reminders can be sent via text.
c. You must have a HIPAA authorization for release of information to send
appointment reminders.
d. The staff time required for appointment reminders makes it unnecessary to
remind patients of upcoming appointments. - Answer: b. Appointment reminders
can be sent via text.
When reading an insurance card what information should the receptionist or front
office person look for?
, a. Policy holder name, ID number, benefits
b. Policy holder, ID number, address for patient
c. Policy holder name, copay and deductible, patient's birthdate
d. Policy holder name, copay and deductible, patient's address - Answer: a. Policy
holder name, ID number, benefits
Information about deductibles, copays, eligibility dates, and benefit plans is
completed during what step?
a. Patient registration
b. Verification of Benefits
c. Patient check-in
d. Consent for payment - Answer: b. Verification of Benefits
Verification of insurance will allow the practice to know the amount to collect
from the patient at the time of visit. Which of the following is TRUE?
a. If the coverage is not in effect the patient should NOT be seen until the
coverage can be verified.
b. Money should NOT be collected from the patient at the time of the visit.
c. The insurance should be verified with the patient only; it is the patient's
responsibility to know what to pay.
d. If the insurance is unable to be verified, the patient is offered an option to
reschedule the appointment or proceed with the current appointment as a self-
pay patient. - Answer: d. If the insurance is unable to be verified, the patient is
Score Solution
Which statement is TRUE regarding appointment reminders?
a. Appointment reminders do not help mitigate the risk of missed appointments.
b. Appointment reminders can be sent via text.
c. You must have a HIPAA authorization for release of information to send
appointment reminders.
d. The staff time required for appointment reminders makes it unnecessary to
remind patients of upcoming appointments. - Answer: b. Appointment reminders
can be sent via text.
When reading an insurance card what information should the receptionist or front
office person look for?
, a. Policy holder name, ID number, benefits
b. Policy holder, ID number, address for patient
c. Policy holder name, copay and deductible, patient's birthdate
d. Policy holder name, copay and deductible, patient's address - Answer: a. Policy
holder name, ID number, benefits
Information about deductibles, copays, eligibility dates, and benefit plans is
completed during what step?
a. Patient registration
b. Verification of Benefits
c. Patient check-in
d. Consent for payment - Answer: b. Verification of Benefits
Verification of insurance will allow the practice to know the amount to collect
from the patient at the time of visit. Which of the following is TRUE?
a. If the coverage is not in effect the patient should NOT be seen until the
coverage can be verified.
b. Money should NOT be collected from the patient at the time of the visit.
c. The insurance should be verified with the patient only; it is the patient's
responsibility to know what to pay.
d. If the insurance is unable to be verified, the patient is offered an option to
reschedule the appointment or proceed with the current appointment as a self-
pay patient. - Answer: d. If the insurance is unable to be verified, the patient is
