MBA 704 last exam (Ch. 15)
questions and answers
organizational culture✔✔system of shared assumptions, values, and beliefs that
indicate what is appropriate and inappropriate in an organization; an organization's
biggest asset and liability; control mechanism for employee behavior
assumptions✔✔taken for granted beliefs about human nature and reality; deepest
level
values✔✔shared principles, standards, and goals; second level
artifacts✔✔the visible and tangible elements of culture; surface level
innovative cultures✔✔cultures that are flexible, adaptable, and experiment with new
ideas
aggressive cultures✔✔cultures that value competitiveness and outperforming
competitors; may fall short in corporate social responsibility
outcome-oriented cultures✔✔cultures that emphasize achievement, results, and
action as important values; hold employees and managers accountable for success
and utilize reward output; tend to outperform other cultures
stable cultures✔✔cultures that are predictable, rule-oriented, and bureaucratic;
coordinate and align; not suited for a changing environment
people-oriented cultures✔✔cultures that value fairness, supportiveness, and
respecting individual rights; "work is fun"; generous pay and benefit packages
team-oriented cultures✔✔cultures that are collaborative and emphasize cooperation
among employees; training teams; more positive relationships with coworkers and
especially managers
detail-oriented cultures✔✔cultures that emphasize precision and paying attention to
details
service culture✔✔A culture that emphasizes high quality service; employees are
empowered due to direct customer relationships
safety culture✔✔a culture that emphasizes safety as a strong workplace norm;
safety starts at management level and trickles down; daily communication and
feedback sessions
questions and answers
organizational culture✔✔system of shared assumptions, values, and beliefs that
indicate what is appropriate and inappropriate in an organization; an organization's
biggest asset and liability; control mechanism for employee behavior
assumptions✔✔taken for granted beliefs about human nature and reality; deepest
level
values✔✔shared principles, standards, and goals; second level
artifacts✔✔the visible and tangible elements of culture; surface level
innovative cultures✔✔cultures that are flexible, adaptable, and experiment with new
ideas
aggressive cultures✔✔cultures that value competitiveness and outperforming
competitors; may fall short in corporate social responsibility
outcome-oriented cultures✔✔cultures that emphasize achievement, results, and
action as important values; hold employees and managers accountable for success
and utilize reward output; tend to outperform other cultures
stable cultures✔✔cultures that are predictable, rule-oriented, and bureaucratic;
coordinate and align; not suited for a changing environment
people-oriented cultures✔✔cultures that value fairness, supportiveness, and
respecting individual rights; "work is fun"; generous pay and benefit packages
team-oriented cultures✔✔cultures that are collaborative and emphasize cooperation
among employees; training teams; more positive relationships with coworkers and
especially managers
detail-oriented cultures✔✔cultures that emphasize precision and paying attention to
details
service culture✔✔A culture that emphasizes high quality service; employees are
empowered due to direct customer relationships
safety culture✔✔a culture that emphasizes safety as a strong workplace norm;
safety starts at management level and trickles down; daily communication and
feedback sessions
