Salesforce.com Advanced Administrator
What is the Force.com Web Services API? - ✔️✔️set of application functions that can
be programatically invoked over the internet
What are the capabilities of the Force.com Metadata API? - ✔️✔️Add data to
Salesforce orgs, delete standard fields on custom objects, and create, update, and
delete custom objects and fields programmatically.
In Salesforce territory management, which statement describes how a territory hierarchy
is different from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
D. A territory hierarchy gives users in a territory full edit access to all accounts in that
territory. - ✔️✔️b
An administrator wrote a field update action for a workflow rule on a field that is hidden
via field-level security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has "Modify All Data" enabled in the profile. -
✔️✔️b
Universal Containers would like to track bugs within Salesforce. They need to track the
bug's severity and type as well as its status and description. Bugs should be related to
cases, but the bug's owner will be different than the owner of the case. How can the
Universal Containers administrator meet these requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and the standard case object.
- ✔️✔️c
Universal Containers currently uses the standard Salesforce CRM product and
pricebook objects.
Is it possible for Universal Containers to publish product and pricebook information to its
corporate website so customers in different regions see the correct product catalog with
prices in the local currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
,D. No, it is not possible to present data stored in standard objects other than cases and
solutions to a
website. - ✔️✔️c
The Web Services API is designed around the latest standards, including which three ?
. - ✔️✔️SOAP, WSDL and WS-I Basic Profile
Name three platforms (technologies) to which the Force.com API is available. -
✔️✔️Java, .NET, Perl
The Web Services API allows the administrator to mass delete more than 250 records
at a time. - ✔️✔️True
An administrator notices there are too many duplicate records, numerous sharing rules,
and a large number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - ✔️✔️c
The Web Services API allows the administrator to perform mass updates to records to
clean up duplicate data - ✔️✔️True
The Web Services API allows the administrator to perform incremental backups of the
data with the APIs data replication methods. - ✔️✔️True
Which Salesforce tools use the Force.com API? - ✔️✔️Apex Data Loader, Connect for
Microsoft Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU -
✔️✔️Query, Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - ✔️✔️Executes a query against the specified object
(SOQL).
What does the Retrieve API Call do? - ✔️✔️Retrieves one or more objects based on
the specified object IDs.
What does the Create API Call do? - ✔️✔️Adds one or more new individual records to
your organization's data.
, What does the Update API Call do? - ✔️✔️Updates one or more existing records in
your organization's data.
What does the Upsert API Call do? - ✔️✔️Performs a create or an update of an object
based on match of an ID field.
What does the Delete API Call do? - ✔️✔️Deletes one or more individual objects from
your organization's data.
What does the Undelete API Call do? - ✔️✔️Undeletes eligible records from the
recycle bin.
What is the most common use of the Force.com Metadata API? - ✔️✔️To migrate
changes from a sandbox or testing organization to a production environment.
Which three method calls does the Force.com Metadata API support? - ✔️✔️Query,
Create, Upsert
What are the two easiest ways to access the Force.com Metadata API? - ✔️✔️IDE,
Migration Tool
Which tool does the IDE use? - ✔️✔️Eclipse
Which tool does the Migration Tool use? - ✔️✔️Ant
What are the capabilities of Salesforce Connect for MS Office? - ✔️✔️Excel Add-in
delivers salesforce reports into Excel.
Word Add-in allows you to insert Salesforce merge fields into a Word mail merge
template
What are the capabilities of Salesforce Connect for Lotus Notes? - ✔️✔️Add-in that
provides similar functionality to the MS add-ins
What are the capabilities of Salesforce Connect Offline? - ✔️✔️Client application
Briefcase
Conflict resolution tool
How do you setup Salesforce Offline? - ✔️✔️Admin: Briefcase Configuration
User: Install client application
Define DaaS - ✔️✔️Development as a Service
How do you setup the sandbox? - ✔️✔️Manage environments
What is the Force.com Web Services API? - ✔️✔️set of application functions that can
be programatically invoked over the internet
What are the capabilities of the Force.com Metadata API? - ✔️✔️Add data to
Salesforce orgs, delete standard fields on custom objects, and create, update, and
delete custom objects and fields programmatically.
In Salesforce territory management, which statement describes how a territory hierarchy
is different from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
D. A territory hierarchy gives users in a territory full edit access to all accounts in that
territory. - ✔️✔️b
An administrator wrote a field update action for a workflow rule on a field that is hidden
via field-level security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has "Modify All Data" enabled in the profile. -
✔️✔️b
Universal Containers would like to track bugs within Salesforce. They need to track the
bug's severity and type as well as its status and description. Bugs should be related to
cases, but the bug's owner will be different than the owner of the case. How can the
Universal Containers administrator meet these requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and the standard case object.
- ✔️✔️c
Universal Containers currently uses the standard Salesforce CRM product and
pricebook objects.
Is it possible for Universal Containers to publish product and pricebook information to its
corporate website so customers in different regions see the correct product catalog with
prices in the local currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
,D. No, it is not possible to present data stored in standard objects other than cases and
solutions to a
website. - ✔️✔️c
The Web Services API is designed around the latest standards, including which three ?
. - ✔️✔️SOAP, WSDL and WS-I Basic Profile
Name three platforms (technologies) to which the Force.com API is available. -
✔️✔️Java, .NET, Perl
The Web Services API allows the administrator to mass delete more than 250 records
at a time. - ✔️✔️True
An administrator notices there are too many duplicate records, numerous sharing rules,
and a large number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - ✔️✔️c
The Web Services API allows the administrator to perform mass updates to records to
clean up duplicate data - ✔️✔️True
The Web Services API allows the administrator to perform incremental backups of the
data with the APIs data replication methods. - ✔️✔️True
Which Salesforce tools use the Force.com API? - ✔️✔️Apex Data Loader, Connect for
Microsoft Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU -
✔️✔️Query, Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - ✔️✔️Executes a query against the specified object
(SOQL).
What does the Retrieve API Call do? - ✔️✔️Retrieves one or more objects based on
the specified object IDs.
What does the Create API Call do? - ✔️✔️Adds one or more new individual records to
your organization's data.
, What does the Update API Call do? - ✔️✔️Updates one or more existing records in
your organization's data.
What does the Upsert API Call do? - ✔️✔️Performs a create or an update of an object
based on match of an ID field.
What does the Delete API Call do? - ✔️✔️Deletes one or more individual objects from
your organization's data.
What does the Undelete API Call do? - ✔️✔️Undeletes eligible records from the
recycle bin.
What is the most common use of the Force.com Metadata API? - ✔️✔️To migrate
changes from a sandbox or testing organization to a production environment.
Which three method calls does the Force.com Metadata API support? - ✔️✔️Query,
Create, Upsert
What are the two easiest ways to access the Force.com Metadata API? - ✔️✔️IDE,
Migration Tool
Which tool does the IDE use? - ✔️✔️Eclipse
Which tool does the Migration Tool use? - ✔️✔️Ant
What are the capabilities of Salesforce Connect for MS Office? - ✔️✔️Excel Add-in
delivers salesforce reports into Excel.
Word Add-in allows you to insert Salesforce merge fields into a Word mail merge
template
What are the capabilities of Salesforce Connect for Lotus Notes? - ✔️✔️Add-in that
provides similar functionality to the MS add-ins
What are the capabilities of Salesforce Connect Offline? - ✔️✔️Client application
Briefcase
Conflict resolution tool
How do you setup Salesforce Offline? - ✔️✔️Admin: Briefcase Configuration
User: Install client application
Define DaaS - ✔️✔️Development as a Service
How do you setup the sandbox? - ✔️✔️Manage environments
