BUS 130 Exam 1 questions and
answers
Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) speaking to others.
E) none of the above.✔✔A
Improving your communication skills will enhance your career because
A) having great ideas won't help you much, unless you can communicate them
effectively.
B) the higher you rise in an organization, the more important your communication
skills will be.
C) you'll need to connect with decision-makers outside of your area of expertise.
D) you may need to communicate without the support of an established company
network.
E) all of the above.✔✔E
Stakeholders affected by the quality of business communication include
A) customers.
B) employees.
C) suppliers.
D) shareholders.
E) all of the above.✔✔E
Which of the following is not a characteristic of effective business messages?
A) They provide practical information.
B) They present the writer's opinions as facts.
C) They state precise audience responsibilities.
D) They highlight and summarize essential information.
E) They are short.✔✔B
Business communication is often more demanding than social communication
because communication on the job is affected by the
A) pervasiveness of technology.
B) growing reliance on teamwork in business.
C) globalization of business.
D) increasing value of business information.
E) all of the above.✔✔E
A flatter organizational structure
A) tends to increase the chance of communication breakdowns.
B) helps make communication flow more efficiently.
C) is obsolete now that social networking is so widespread.
D) is helpful for small companies only.
E) makes internal conflict more difficult to manage.✔✔B
,In which of the following organizational structures do employees report to two
managers at the same time?
A) virtual organization
B) matrix structure
C) network structure
D) modern structure
E) none of the above✔✔B
The term corporate culture refers to
A) the number of organizational levels within a corporation.
B) the extent to which corporations dominate a particular culture.
C) the mixture of values, traditions, and habits that give a company its atmosphere
and personality.
D) a company's sponsorship of events such as concerts and plays.
E) the heavy influence business has had on our society.✔✔C
An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization's top floor.
E) a conversation between colleagues that quickly becomes hostile✔✔B
An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department secretary to a
secretary in a different department.
D) an email message that sparks a chain of multiple replies.
E) all of the above.✔✔C
Every organization has ________, which encompasses all communication that
occurs outside the lines of command in the company's organizational structure.
A) an online social networking presence
B) an extraneous communication network
C) an informal communication network
D) an internal communication network
E) a transitional communication system✔✔C
In most organizations, the rumor mill tends to be particularly active when
A) employees are satisfied with their jobs.
B) formal communication channels are working efficiently.
C) employees are wasting company time.
D) the formal communication network is not providing the information employees
want.
E) there is a lack of gender balance among the employees.✔✔D
, ________ communication flows between departments to help employees share
information, coordinate tasks, and solve complex problems.
A) Upward
B) Downward
C) Horizontal
D) Diagonal
E) Circular✔✔C
Generally speaking, limitations of the formal communication network
A) discourage employees from taking advantage of social media.
B) have not affected the popularity of social media in the business environment.
C) have helped to spur the growth of social media in the business environment.
D) tend to decrease employees' dependence on the Internet.
E) do none of the above.✔✔C
An audience-centered approach to communication involves
A) saying whatever it takes to win over the members of your audience.
B) embedding a layer of technology between you and the members of your
audience.
C) respecting, understanding and meeting the needs of your audience.
D) focusing on how the members of your audience can help you obtain your goals.
E) doing all of the above.✔✔C
In the first step of the communication process, the sender
A) decides what to say.
B) chooses a communication channel.
C) has an idea.
D) chooses a communication medium.
E) evaluates his or her options✔✔C
17) The final step in the communication process is
A) receiving the message.
B) sending the message.
C) the audience providing feedback to the sender.
D) interpreting the message.
E) decoding the message.✔✔C
Uncomfortable meeting rooms, multitasking, and computer screens filled with popup
messages are all examples of
A) problems with feedback.
B) distractions.
C) problems with background differences.
D) overload problems.
E) social media.✔✔B
Which of the following is not one of the five ways to get the audience to notice your
messages?
A) Acknowledge the importance of the situation.
B) Address the audience's wants and needs.
answers
Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) speaking to others.
E) none of the above.✔✔A
Improving your communication skills will enhance your career because
A) having great ideas won't help you much, unless you can communicate them
effectively.
B) the higher you rise in an organization, the more important your communication
skills will be.
C) you'll need to connect with decision-makers outside of your area of expertise.
D) you may need to communicate without the support of an established company
network.
E) all of the above.✔✔E
Stakeholders affected by the quality of business communication include
A) customers.
B) employees.
C) suppliers.
D) shareholders.
E) all of the above.✔✔E
Which of the following is not a characteristic of effective business messages?
A) They provide practical information.
B) They present the writer's opinions as facts.
C) They state precise audience responsibilities.
D) They highlight and summarize essential information.
E) They are short.✔✔B
Business communication is often more demanding than social communication
because communication on the job is affected by the
A) pervasiveness of technology.
B) growing reliance on teamwork in business.
C) globalization of business.
D) increasing value of business information.
E) all of the above.✔✔E
A flatter organizational structure
A) tends to increase the chance of communication breakdowns.
B) helps make communication flow more efficiently.
C) is obsolete now that social networking is so widespread.
D) is helpful for small companies only.
E) makes internal conflict more difficult to manage.✔✔B
,In which of the following organizational structures do employees report to two
managers at the same time?
A) virtual organization
B) matrix structure
C) network structure
D) modern structure
E) none of the above✔✔B
The term corporate culture refers to
A) the number of organizational levels within a corporation.
B) the extent to which corporations dominate a particular culture.
C) the mixture of values, traditions, and habits that give a company its atmosphere
and personality.
D) a company's sponsorship of events such as concerts and plays.
E) the heavy influence business has had on our society.✔✔C
An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization's top floor.
E) a conversation between colleagues that quickly becomes hostile✔✔B
An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization's ground floor.
C) an email message about sick leave sent from one department secretary to a
secretary in a different department.
D) an email message that sparks a chain of multiple replies.
E) all of the above.✔✔C
Every organization has ________, which encompasses all communication that
occurs outside the lines of command in the company's organizational structure.
A) an online social networking presence
B) an extraneous communication network
C) an informal communication network
D) an internal communication network
E) a transitional communication system✔✔C
In most organizations, the rumor mill tends to be particularly active when
A) employees are satisfied with their jobs.
B) formal communication channels are working efficiently.
C) employees are wasting company time.
D) the formal communication network is not providing the information employees
want.
E) there is a lack of gender balance among the employees.✔✔D
, ________ communication flows between departments to help employees share
information, coordinate tasks, and solve complex problems.
A) Upward
B) Downward
C) Horizontal
D) Diagonal
E) Circular✔✔C
Generally speaking, limitations of the formal communication network
A) discourage employees from taking advantage of social media.
B) have not affected the popularity of social media in the business environment.
C) have helped to spur the growth of social media in the business environment.
D) tend to decrease employees' dependence on the Internet.
E) do none of the above.✔✔C
An audience-centered approach to communication involves
A) saying whatever it takes to win over the members of your audience.
B) embedding a layer of technology between you and the members of your
audience.
C) respecting, understanding and meeting the needs of your audience.
D) focusing on how the members of your audience can help you obtain your goals.
E) doing all of the above.✔✔C
In the first step of the communication process, the sender
A) decides what to say.
B) chooses a communication channel.
C) has an idea.
D) chooses a communication medium.
E) evaluates his or her options✔✔C
17) The final step in the communication process is
A) receiving the message.
B) sending the message.
C) the audience providing feedback to the sender.
D) interpreting the message.
E) decoding the message.✔✔C
Uncomfortable meeting rooms, multitasking, and computer screens filled with popup
messages are all examples of
A) problems with feedback.
B) distractions.
C) problems with background differences.
D) overload problems.
E) social media.✔✔B
Which of the following is not one of the five ways to get the audience to notice your
messages?
A) Acknowledge the importance of the situation.
B) Address the audience's wants and needs.
