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Customer Service NRF Questions and Correct Answers | Latest Update

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Active Listening  A structured form of listening and responding that focuses attention on the speaker.  The listener must pay attention to the speaker  Repeat in own words what he/she thinks the speaker said Benefits  Advantages or rewards of product features Closed Ended Question  Questions that evoke one-word answers  May I help you? NO  Closed ended questions begin with:  Do?  Will?  Can? Customer Service ~ 1 ~ for inquiry mail me @ Best Grades | Must Pass | Latest Update | Correct Answers | 2024/ 2025  The acting of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met. Features  Those things that are physical in nature Color, size Appeal to the senses Touch, taste, smell, sight and hearin Open Ended Question

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Customer Service NRF
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Customer Service NRF

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Best Grades | Must Pass | Latest Update | Correct Answers | 2024/ 2025


Customer Service NRF Questions and
Correct Answers | Latest Update
Active Listening


 A structured form of listening and responding that focuses attention on the

speaker.

 The listener must pay attention to the speaker

 Repeat in own words what he/she thinks the speaker said




Benefits


 Advantages or rewards of product features




Closed Ended Question


 Questions that evoke one-word answers

 May I help you? NO

 Closed ended questions begin with:

 Do?

 Will?

 Can?




Customer Service




~ 1 ~ for inquiry mail me @

, Best Grades | Must Pass | Latest Update | Correct Answers | 2024/ 2025

 The acting of taking care of the customer's needs by providing and

delivering professional, helpful, high quality service and assistance before,

during and after the customer's requirements are met.




Features


 Those things that are physical in nature

Color, size


Appeal to the senses


Touch, taste, smell, sight and hearin




Open Ended Questions


 Questions that can not be answered with a yes or no

Questions that begin with the words:


Who?


What?


When?


How?


Why?




Personal Needs


~ 1 ~ for inquiry mail me @
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Institution
Customer Service NRF
Course
Customer Service NRF

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Uploaded on
October 4, 2024
Number of pages
15
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

  • customer service nrf questions and correct answer
  • active listening a structured form of listening
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