intermediate health literacy - ✔️✔️indicates skills necessary to perform moderately
challenging literacy activities (~53%)
national assessment of adult literacy (NAAL) results - ✔️✔️higher health literacy in:
- women
- white and asian/pacific islander
- adults who spoke only english before starting school
- those with higher education
lower health literacy:
- hispanics
- >65 years
- adults at poverty level
key words in the definition of culture - ✔️✔️accepted or familiar
stages of health communication model - ✔️✔️1. planning and strategy development
2. developing & pretesting concepts, messages, & materials
3. implementing the program
4. assessing effectiveness & making refinements
paralanguage - ✔️✔️language without the words
proxemics - ✔️✔️perception and use of interpersonal and personal space
nonverbal communication - ✔️✔️communication using body movements, gestures, and
facial expressions rather than speech
concepts representative of all cultures - ✔️✔️- paralanguage
- proxemics
- nonverbal communication
- cultural knowledge comes from dialogue
CLAS standards (definition) - ✔️✔️national standards for providing culturally &
linguistically appropriate services in health care
what are the CLAS standards - ✔️✔️- provide language assistance services
- individual must be made aware that services are available
- competent providing language assistance
- health related material in patient's preferred language