INF 112 Exam Review Questions and
Answers 2024/2025
What are computer-based systems that collect, store and manipulate data? - -
ANSWER--IS- Information System
What does CRM stand for? - -ANSWER--Customer Relationship Management
What are the components of an Information System? - -ANSWER--1. Information
Technology
2. Data and Information
3. People Resources
Hardware, software and networks are the three components of what? - -ANSWER--
Information Technology
What is at the heart of all management information systems? - -ANSWER--Database
(DBMS)
A feature that customers have come to expect and entering competitors must offer is
called what? - -ANSWER--Barrier to Entry or Entry Barrier
In market basket analysis, how do you calculate support of A --> C? - -ANSWER--Both
A+C / Total
In market basket analysis, how do you calculate confidence of A --> C? - -ANSWER--
Both A+C/ A
What is the most appropriate and fertile source of data for meaningful and effective data
mining? - -ANSWER--Data Warehouse
In the supply chain, what is upstream of the retailer? - -ANSWER--Distributor,
Manufacture, Supplier
, What are the four basic components of supply chain management? - -ANSWER--
(SLOP)
Strategy
Partners
Operations
Logistics
True or false: ERP systems are pre-made. - -ANSWER--True
What do most ERP systems offer? - -ANSWER--Offer function-specific modules
integrated into a larger system. Modules can be used as-configured by the vendor or
they can be partly-customized.
Ex:
ERP suites such as SAP, Oracle Applications or M1
What is the difference between e-business and e-commerce? - -ANSWER--E-
commerce:
The buying and selling of goods and services over the internet
Ex: Amazon
E-business:
The conduction of business on the internet, not only buying and selling, but also serving
customers and collaborating with business partners
Ex: Fed Ex
What is a brick and mortar business? - -ANSWER--Has Zero Online Presence; Just a
physical location
Ex: Mom and Pap shop
What is a click and mortar business? - -ANSWER--Has an Online Presence and
Physical location
Ex: Target
What is a pure play business? - -ANSWER--Has only an Online Presence
Ex: Amazon
Define B2C and C2C and give one example of each. - -ANSWER--B2C:
Applies to any business that sells its products of services to consumers over the
Internet
Ex: Progressive Insurance, Best Buy, Amazon, Netflix
C2C:
Applies to sites primarily offering good and services to assist consumers interacting with
each other over the Internet
Ex: eBay, Amazon, StubHub
True or false: Buyer power is low when buyers have many options? - -ANSWER--False
Answers 2024/2025
What are computer-based systems that collect, store and manipulate data? - -
ANSWER--IS- Information System
What does CRM stand for? - -ANSWER--Customer Relationship Management
What are the components of an Information System? - -ANSWER--1. Information
Technology
2. Data and Information
3. People Resources
Hardware, software and networks are the three components of what? - -ANSWER--
Information Technology
What is at the heart of all management information systems? - -ANSWER--Database
(DBMS)
A feature that customers have come to expect and entering competitors must offer is
called what? - -ANSWER--Barrier to Entry or Entry Barrier
In market basket analysis, how do you calculate support of A --> C? - -ANSWER--Both
A+C / Total
In market basket analysis, how do you calculate confidence of A --> C? - -ANSWER--
Both A+C/ A
What is the most appropriate and fertile source of data for meaningful and effective data
mining? - -ANSWER--Data Warehouse
In the supply chain, what is upstream of the retailer? - -ANSWER--Distributor,
Manufacture, Supplier
, What are the four basic components of supply chain management? - -ANSWER--
(SLOP)
Strategy
Partners
Operations
Logistics
True or false: ERP systems are pre-made. - -ANSWER--True
What do most ERP systems offer? - -ANSWER--Offer function-specific modules
integrated into a larger system. Modules can be used as-configured by the vendor or
they can be partly-customized.
Ex:
ERP suites such as SAP, Oracle Applications or M1
What is the difference between e-business and e-commerce? - -ANSWER--E-
commerce:
The buying and selling of goods and services over the internet
Ex: Amazon
E-business:
The conduction of business on the internet, not only buying and selling, but also serving
customers and collaborating with business partners
Ex: Fed Ex
What is a brick and mortar business? - -ANSWER--Has Zero Online Presence; Just a
physical location
Ex: Mom and Pap shop
What is a click and mortar business? - -ANSWER--Has an Online Presence and
Physical location
Ex: Target
What is a pure play business? - -ANSWER--Has only an Online Presence
Ex: Amazon
Define B2C and C2C and give one example of each. - -ANSWER--B2C:
Applies to any business that sells its products of services to consumers over the
Internet
Ex: Progressive Insurance, Best Buy, Amazon, Netflix
C2C:
Applies to sites primarily offering good and services to assist consumers interacting with
each other over the Internet
Ex: eBay, Amazon, StubHub
True or false: Buyer power is low when buyers have many options? - -ANSWER--False
