on
TestuBankuforuSELL,u7thuEditionubyuThom
asuN.uIngram,uRaymonduW.uLaForgeu
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Chapteru01uSELL7
Indicateuwhetherutheustatementuisutrueuorufalse.
1. Alluorder-gettersuareualsoupioneersuanduallupioneersuareualsouorder-getters.
a. True
b. False
2. Theuthreeuphasesuofutheusalesuprocessuareuinitiating,udeveloping,uanduen
hancingucustomerurelationships.
a. True
b. False
3. AsuausalespersonuatuSolari,uMichiuisuexpectedutouidentifyucustomersubu
tuisunoturesponsibleuforugeneratingurevenue.
a. True
b. False
4. Order-takersuareunotutoouinvolveduinucreativeuselling.
a. True
b. False
5. Inutheubusiness-to-
businessusector,ubuyersuareuincreasinglyusharingutheiruopinions,uidentifyinguproblems,u
anduaskinguforuvendorurecommendationsuviauTwitteruanduLinkedIn.
a. True
b. False
6. Asusalespeopleuserveutheirucustomers,utheyusimultaneouslyuserveutheiruemployersu
and
society.
a. True
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b. False
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7. Theuindependenceuofuactionutraditionallyuenjoyedubyusalespeopleuisufreque
ntlyuaubyproductuofudecentralizedusalesuoperationsuinuwhichusalespeopleuliveuanduwo
rkuawayufromuheadquarters.
a. True
b. False
8. Unlikeuneedusatisfactionuselling,ustimulusuresponseusellingufocusesuonucustomers
uratheruthanuonusalespeople.
a. True
b. False
9. Inuaufluctuatingueconomy,usalespeopleumakeuinvaluableucontributionsubyuassist
inguinurecoveryucyclesuandubyuhelpingutousustainuperiodsuofurelativeuprosperity.
a. True
b. False
10. Consumersuwhouareulikelyutoubeuearlyuadoptersuofuanuinnovationuoften
urelyuonusalespeopleuasuautertiaryusourceuofuinformation.
a. True
b. False
11. Salespeopleuareuconcerneduonlyuwithusalesurevenueuandunotuwithuoveralluprofita
bility.
a. True
b. False
12. Inurecentuyears,umarketinguandusalesupersonneluhaveubeenuinustrongudemanduf
oruupperumanagementupositions.
a. True
b. False
13. Inutheuproblem-
solvinguapproachutouselling,ucompetitors'uofferingsuareuneveruincludeduasualternativesuinuau
customer'supurchaseudecision.
a. True
b. False
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14. Salesudoesunotumeetutheucriterionuofumakinguausignificantucontributionutousociet
y.
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