Salesforce Admin Exam | 300+ Questions
Solved 100% Correct
When creating a new user, what information is captured on the user record? - ✔✔1. Profile
assigned to the user
2. Name, email address, and username of the userq
data access model - ✔✔a high-level description of your data access requirements, and is a
useful starting point when determining the kinds of records different groups of users need
access to. There are three types
Sharing Rules - ✔✔grants additional record access based on record owner or criteria to
groups of users.
Criteria-based sharing rules allow... - ✔✔administrators to share records based on field
values rather than record ownership.
Public Group - ✔✔an administrator-defined grouping of users that you can use to simplify
the creation fo sharing rules involving many users
Account teams - ✔✔enable this to allow users to grant additional access to their accounts
and related records
Manual Sharing - ✔✔allows users to grant one-off access to their individual records for
users, roles, and public groups
Field-Level Security - ✔✔lets you restrict fields users can view and edit based on their profile
an assigned permission sets
,What does Salesforce authenticate before allowing a user to log in through the user interface? -
✔✔1. Whether the org has trusted IP Adresses
2. Whether the user's profile has login hour restrictions
What feature sets the default level of access users have to records they do not own, in each
object? - ✔✔Organization-wide defaults
The organization-wide default for cases is Private at AW computing. Management wants some
product specialists to assist with escalated cases. They need the ability to view and update all
escalated cases. how can an admin meet this requirement? - ✔✔Create a criteria-based
sharing rule for cases that gives read/write access to a public group
What does field-level security control? - ✔✔Which fields users can view and edit based on
their profile.
In AW Computing, product managers do not have access to opportunities. How can a system
administrator grant them access to opportunities if the product managers are assisting with a
specific deal? - ✔✔Add the product managers to the opportunity teams for specific
opportunities.
How can the system admin give the executive assistant the ability to view, edit and transfer
ownership of all records, but not allow her to delete records? - ✔✔Assign the executive
assistant the highest role in the role hierarchy and a custom profile with the Delete object
permission disabled for all objects
Activities are - ✔✔records of the interactions of your organization has with records such as
your accounts, contacts, and opportunities
The 3 Report Formats: - ✔✔1. Tabular
2. Summary
3. Matrix
,tabular reports - ✔✔consist simply of ordered set of fields in columns, with each matching
record listed in a row
Summary reports: - ✔✔allow you to group rows of data, view subtotals, and create charts
Matrix Reports - ✔✔allow you to group records both by row and by column
You organization has multi-currency enabled. What can cause a record in an import file to fail? -
✔✔1. A Required Field is missing
2. Record fails system validation rules
3. Record fails custom validation rules
What file types can be previewed in Salesforce CRM Content?1 - ✔✔1. XLS
2. PDF
3. PPT
What files cannot be previewed in Salesforce CRM Content? - ✔✔1. TIFF
2. ZIP
A Salesforce Administrator has been asked to create a time-dependent workflow rule. This rule
should be executed when opportunity records are created. It should send an email reminder to
the account team if a high-value opportunity is still open ten days before the specified close
date. How can the administrator monitor the execution of this rule in Salesforce? -
✔✔Monitor a 'Time-Based Workflow' queue in Setup
An Administrator can navigate to "Time-Based Workflow in Setup to... - ✔✔monitor and
cancel any pending time-dependent workflow actions that are placed in a queue.
, An administrator has created a workflow rule for the account object. What happens to existing
Account records if a workflow rule is added after they have been created? - ✔✔Existing
records are only processed if they are updated and subsequently meet the workflow criteria
How will a user not who up in login history? - ✔✔if the username was entered incorrectly
If a company wants to manage email campaigns, send mass emails, and track responses back in
Salesforce, what would be the best thing to add to the instance? - ✔✔Use a third-party app
from the App Exchange
What are the features of Case Management? - ✔✔1. Email to Case
2. Case Teams
3. Web to Case
Although there can be only one auto-response rule active at one time... - ✔✔there can be
multiple response rule entries, each with different criteria
If no response rules apply... - ✔✔the rule that uses the default template you specify on the
Web-to-Case or Web-to-Lead settings page
Which objects are Sales objects? - ✔✔Leads, Campaigns, Opportunities, and Orders
In a private sharing model, will a manager be able to edit account records owned by a user
below them in the role hierarchy? - ✔✔Yes, access is granted by default to users in a higher
role for standard objects
Using the SalesforceA App, how can a Salesforce Admin manage users? - ✔✔1. Edit User
Details
2. Reset User Passwords
3. Deactivate Users
Solved 100% Correct
When creating a new user, what information is captured on the user record? - ✔✔1. Profile
assigned to the user
2. Name, email address, and username of the userq
data access model - ✔✔a high-level description of your data access requirements, and is a
useful starting point when determining the kinds of records different groups of users need
access to. There are three types
Sharing Rules - ✔✔grants additional record access based on record owner or criteria to
groups of users.
Criteria-based sharing rules allow... - ✔✔administrators to share records based on field
values rather than record ownership.
Public Group - ✔✔an administrator-defined grouping of users that you can use to simplify
the creation fo sharing rules involving many users
Account teams - ✔✔enable this to allow users to grant additional access to their accounts
and related records
Manual Sharing - ✔✔allows users to grant one-off access to their individual records for
users, roles, and public groups
Field-Level Security - ✔✔lets you restrict fields users can view and edit based on their profile
an assigned permission sets
,What does Salesforce authenticate before allowing a user to log in through the user interface? -
✔✔1. Whether the org has trusted IP Adresses
2. Whether the user's profile has login hour restrictions
What feature sets the default level of access users have to records they do not own, in each
object? - ✔✔Organization-wide defaults
The organization-wide default for cases is Private at AW computing. Management wants some
product specialists to assist with escalated cases. They need the ability to view and update all
escalated cases. how can an admin meet this requirement? - ✔✔Create a criteria-based
sharing rule for cases that gives read/write access to a public group
What does field-level security control? - ✔✔Which fields users can view and edit based on
their profile.
In AW Computing, product managers do not have access to opportunities. How can a system
administrator grant them access to opportunities if the product managers are assisting with a
specific deal? - ✔✔Add the product managers to the opportunity teams for specific
opportunities.
How can the system admin give the executive assistant the ability to view, edit and transfer
ownership of all records, but not allow her to delete records? - ✔✔Assign the executive
assistant the highest role in the role hierarchy and a custom profile with the Delete object
permission disabled for all objects
Activities are - ✔✔records of the interactions of your organization has with records such as
your accounts, contacts, and opportunities
The 3 Report Formats: - ✔✔1. Tabular
2. Summary
3. Matrix
,tabular reports - ✔✔consist simply of ordered set of fields in columns, with each matching
record listed in a row
Summary reports: - ✔✔allow you to group rows of data, view subtotals, and create charts
Matrix Reports - ✔✔allow you to group records both by row and by column
You organization has multi-currency enabled. What can cause a record in an import file to fail? -
✔✔1. A Required Field is missing
2. Record fails system validation rules
3. Record fails custom validation rules
What file types can be previewed in Salesforce CRM Content?1 - ✔✔1. XLS
2. PDF
3. PPT
What files cannot be previewed in Salesforce CRM Content? - ✔✔1. TIFF
2. ZIP
A Salesforce Administrator has been asked to create a time-dependent workflow rule. This rule
should be executed when opportunity records are created. It should send an email reminder to
the account team if a high-value opportunity is still open ten days before the specified close
date. How can the administrator monitor the execution of this rule in Salesforce? -
✔✔Monitor a 'Time-Based Workflow' queue in Setup
An Administrator can navigate to "Time-Based Workflow in Setup to... - ✔✔monitor and
cancel any pending time-dependent workflow actions that are placed in a queue.
, An administrator has created a workflow rule for the account object. What happens to existing
Account records if a workflow rule is added after they have been created? - ✔✔Existing
records are only processed if they are updated and subsequently meet the workflow criteria
How will a user not who up in login history? - ✔✔if the username was entered incorrectly
If a company wants to manage email campaigns, send mass emails, and track responses back in
Salesforce, what would be the best thing to add to the instance? - ✔✔Use a third-party app
from the App Exchange
What are the features of Case Management? - ✔✔1. Email to Case
2. Case Teams
3. Web to Case
Although there can be only one auto-response rule active at one time... - ✔✔there can be
multiple response rule entries, each with different criteria
If no response rules apply... - ✔✔the rule that uses the default template you specify on the
Web-to-Case or Web-to-Lead settings page
Which objects are Sales objects? - ✔✔Leads, Campaigns, Opportunities, and Orders
In a private sharing model, will a manager be able to edit account records owned by a user
below them in the role hierarchy? - ✔✔Yes, access is granted by default to users in a higher
role for standard objects
Using the SalesforceA App, how can a Salesforce Admin manage users? - ✔✔1. Edit User
Details
2. Reset User Passwords
3. Deactivate Users
