WGU C429 HEALTHCARE OPERATIONS MANAGEMENT EXAM FALL SESSION. COMPLETE QUESTIONS AND ANSWERS.

WGU C429 HEALTHCARE OPERATIONS MANAGEMENT EXAM FALL SESSION. COMPLETE QUESTIONS AND ANSWERS. Status: Passed 1. The support staff of a large urgent care facility sees no career advancement opportunities within the organization. The organization knows it must identify other ways to increase job satisfaction or there will be high employee turnover. Which action can improve job satisfaction in this scenario? YOUR ANSWER CORRECT ANSWER Starting recognition programs Conducting employee surveys Providing autocratic leadership Increasing horizontal communication 2. A hospital’s governing board of trustees has asked a hospital administrator to find a solution to numerous compliance issues that have ultimately affected the hospital's performance. Which initial action should the hospital take to address these compliance issues? YOUR ANSWER CORRECT ANSWER Promoting service excellence Developing a corrective action plan Encouraging autocratic leadership Implementing an employee recognition program 3. The former chief administrator of a health and wellness center is reassigned after the staff lost trust in leadership due to lack of visibility. How can the new chief administrator correct this problem? YOUR ANSWER CORRECT ANSWER YOUR ANSWER CORRECT ANSWER By holding meetings with leadership By implementing a non-monetary employee recognition program By surveying the employees to determine unresolved problems 4. A hospital emergency room (ER) has had frequent turnover in nursing positions, which has caused increased wait times. The hospital must use new strategies to reduce employee turnover and decrease wait times. Which leadership strategy should be used? YOUR ANSWER CORRECT ANSWER Increasing patient to nurse ratios in the emergency room Expanding the triage area space with an additional triage RN Empowering human resources to hire from outside the organization Empowering nurses to use holding areas for patients being admitted 5. A large healthcare system is currently implementing an initiative to reduce catheter-associated infections for its inpatients—not only for patient safety, but also as a strategy to ensure the organization is not penalized in its reimbursements. Which two practices will assist in the implementation of this initiative? Choose 2 answers YOUR ANSWER CORRECT ANSWER Engaging front line employees’ feedback on current practices Submitting a request for proposal (RFP) for a new catheter vendor Evaluating previous knancial impact to determine potential penalties Providing mandatory training to help employees implement the 6. A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer Assessment of Healthcare Providers and Systems program and has discussed best practices that should be implemented based on a recent leadership seminar the team attended on the subject. Which strategy should be used to ensure successful implementation of the program? YOUR ANSWER CORRECT ANSWER Engaging with all stakeholders Providing an informative web page Educating volunteers on guidelines Reviewing reports of similar facilities 7. A well-established medical chain has discovered that infighting is taking place between its high-level leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-fighting. Which conflict resolution method should the CEO use to resolve this issue? YOUR CORRECT ANSWER ANSWER Forcing Win-win Compromise Accommodation 8. A large healthcare organization is struggling and has decided it wishes to be a more innovative company. It decides to reorganize its structure to support this initiative. Which type of organizational structure will enhance creativity among its workers and managers? YOUR ANSWER CORRECT ANSWER Pyramid Flattened YOUR ANSWER CORRECT ANSWER Geographical 9. The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified deficiencies in the medical/surgical nursing unit. Which strategy should the CFO and nursing director use to ensure that the department is compliant with HIPAA? YOUR ANSWER CORRECT ANSWER Provide HIPAA pamphlets to patients and their families Ensure HIPAA consent forms are readily available Have the staff read the policy for HIPAA on the unit Conduct HIPAA training and testing for competency 10. A low-performing physician's office has struggled with new patient enrollment and is trying to increase its revenue. The physician is concerned about non-compliance with the Stark Law. Which action is of concern? YOUR ANSWER CORRECT ANSWER Releasing patient records to the family Submitting claims for non-provided services Receiving a knder's fee for Medicare referrals Turning away a laboring patient for non-insurance 11. A large metropolitan hospital has implemented strategic measures including improvement of overall patient experience and survey scores. Leadership is seeking a measurement of the overall initiative. What will measure success or failure? YOUR ANSWER CORRECT ANSWER Hospital implementation of an electronic survey system YOUR ANSWER CORRECT ANSWER The American College of Emergency Physicians’ satisfaction survey The Hospital Consumer Assessment of Healthcare Providers and Systems survey 12. A hospital has recently implemented a continuous process improvement to decrease the length of stay for patients in the hospital. The plan will monitor the actual length of stay in comparison to the expected length of stay. What must the hospital use to monitor this process? YOUR ANSWER CORRECT ANSWER Internal validity of the provided data Conflicting data from different sources Researcher bias about self-reported data Patient acuity data to establish length of stay 13. A community hospital board, consisting of physicians and leadership, reviews performance data for clinical measures. Objectives from the strategic plan are often selected by focusing on under- performing clinical outcome areas, with a specific focus on quality patient care. Which two components, in addition to patients’ needs, should be considered? Choose 2 answers YOUR ANSWER CORRECT ANSWER Financial performance Opportunities for care improvement Alignment with mission, vision, and values Management, employee, and volunteer satisfaction 14. The board of a healthcare organization has had mixed success when filling board member vacancies. The board is responsible for ensuring that competent board members are appointed and maintained. YOUR ANSWER CORRECT ANSWER Ensure personnel are initially properly licensed, and certiked per federal, state, and local laws