CVS MI BOP Exam Questions and
Answers
drop off - Correct Answers -Can be staffed with a pharmacist, intern, or pharmacy
technician.
Drop off duties: - Correct Answers -QT
Data entry (insurance info)
Call out waiters
Ask customer for preferred contact number
Drop off customer service priorities - Correct Answers -1. Promptly acknowledged, then
serve
2. Focus on the customer
3. Process the (N) in the QT
4. Verify name, DOB, address, allergies, insurance, safety cap preference, and number
Production workstation - Correct Answers -Can be staffed with a pharmacist, intern, or
pharmacy technician
Production duties - Correct Answers -QP
Answer phone
Print and fill waiters first
Verify a prescription that has refills and is in-stock whole customer is on the phone
Contact customer immediately if partial or out of stock
Use 3 baskets: blue(acute) yellow(waiters) black (all others)
Deliver baskets to the "red zone" in tower formate with labels upright
Production customer service priorities - Correct Answers -1. Be aware of customers and
provide support where needed (possibly pick up or drive through)
2. Print up to 3 families at a time (Use P)
3. PCQ calls
Production workstation quality assurance responsibilities - Correct Answers -1. Acquire
the prescription labels refreshing QP as often as possible
2. Obtain medication (most critical numbers to match on NDC are the MIDDLE FOUR
NUMBERS)
, 3. Perforce accuracy scan (scan labels, scan bottle , credentials)
4. Count, pour or dispense (DOUBLE COUNT CIII-CV; NO INTERNS OR TECHS
TOUCHING CII)
5. Select correct cap and apply label to vial.
6. Place order in "RED ZONE" or "to be verified" area in tower format, in time order, with
labels upright
Quality Assurance workstation (QA) - Correct Answers -can be staffed with
PHARMACIST ONLY (QV)
Verified pending prescription: waiters, acute, and others
Green zone (ready for customer pick- up)
Quality Assurance priorities - Correct Answers -1. Data entry verification (verify that
prescription was entered into RXConnect correctly)
2. Warning verification (Review and reconcile all clinical alerts)
3. Production Verification (ensure the correct medication will reach the patient)
PICK-UP WORKSTATION: - Correct Answers -Can be staffed with a pharmacist, intern,
or pharmacy technician
Assist customers at register
Calls waiters before looking in bin
Validate persons information before looking in bin
Call for point person (QA pharmacist)
Perform pick up procedures - Correct Answers -Review action notes
Make offer to counsel
Offer ready fill
Electronic signature log - Correct Answers -Record offer to counsel
Safety cap preference
Cvs NOPP
signature from person picking up
Document of whether customer wants to speak with pharmacist
OBRA (Omnibus Budget Reconciliation Act) - Correct Answers -Law that requires
record keeping (patient profiles) for all meds used by patient
Requires pharmacist or pharmacy support staff members , as allowed by law to make
an offer to counsel for all new prescriptions
How (OBRA '90) - Correct Answers -ONLY PHARMACIST (OR INTERNS UNFER THE
DIRECT SUPERVISION OF A PHARMACIST) are allowed to offer counsel
a violation of HIPPA polocy - Correct Answers -Civil fines: $50,000
Criminal fines: $250,000
Answers
drop off - Correct Answers -Can be staffed with a pharmacist, intern, or pharmacy
technician.
Drop off duties: - Correct Answers -QT
Data entry (insurance info)
Call out waiters
Ask customer for preferred contact number
Drop off customer service priorities - Correct Answers -1. Promptly acknowledged, then
serve
2. Focus on the customer
3. Process the (N) in the QT
4. Verify name, DOB, address, allergies, insurance, safety cap preference, and number
Production workstation - Correct Answers -Can be staffed with a pharmacist, intern, or
pharmacy technician
Production duties - Correct Answers -QP
Answer phone
Print and fill waiters first
Verify a prescription that has refills and is in-stock whole customer is on the phone
Contact customer immediately if partial or out of stock
Use 3 baskets: blue(acute) yellow(waiters) black (all others)
Deliver baskets to the "red zone" in tower formate with labels upright
Production customer service priorities - Correct Answers -1. Be aware of customers and
provide support where needed (possibly pick up or drive through)
2. Print up to 3 families at a time (Use P)
3. PCQ calls
Production workstation quality assurance responsibilities - Correct Answers -1. Acquire
the prescription labels refreshing QP as often as possible
2. Obtain medication (most critical numbers to match on NDC are the MIDDLE FOUR
NUMBERS)
, 3. Perforce accuracy scan (scan labels, scan bottle , credentials)
4. Count, pour or dispense (DOUBLE COUNT CIII-CV; NO INTERNS OR TECHS
TOUCHING CII)
5. Select correct cap and apply label to vial.
6. Place order in "RED ZONE" or "to be verified" area in tower format, in time order, with
labels upright
Quality Assurance workstation (QA) - Correct Answers -can be staffed with
PHARMACIST ONLY (QV)
Verified pending prescription: waiters, acute, and others
Green zone (ready for customer pick- up)
Quality Assurance priorities - Correct Answers -1. Data entry verification (verify that
prescription was entered into RXConnect correctly)
2. Warning verification (Review and reconcile all clinical alerts)
3. Production Verification (ensure the correct medication will reach the patient)
PICK-UP WORKSTATION: - Correct Answers -Can be staffed with a pharmacist, intern,
or pharmacy technician
Assist customers at register
Calls waiters before looking in bin
Validate persons information before looking in bin
Call for point person (QA pharmacist)
Perform pick up procedures - Correct Answers -Review action notes
Make offer to counsel
Offer ready fill
Electronic signature log - Correct Answers -Record offer to counsel
Safety cap preference
Cvs NOPP
signature from person picking up
Document of whether customer wants to speak with pharmacist
OBRA (Omnibus Budget Reconciliation Act) - Correct Answers -Law that requires
record keeping (patient profiles) for all meds used by patient
Requires pharmacist or pharmacy support staff members , as allowed by law to make
an offer to counsel for all new prescriptions
How (OBRA '90) - Correct Answers -ONLY PHARMACIST (OR INTERNS UNFER THE
DIRECT SUPERVISION OF A PHARMACIST) are allowed to offer counsel
a violation of HIPPA polocy - Correct Answers -Civil fines: $50,000
Criminal fines: $250,000
