Systems, 3rd Edition by Vidyadhar G. Kulkarni
actor - ANSWER An external entity with a specific role. In a use-case model, actors
are used to model interactions with the system.
agile methods - ANSWER Systems development methods that attempt to develop a
system incrementally, by building a series of prototypes and constantly adjusting
them to user requirements.
brainstorming - ANSWER A fact-finding technique for gaining information through the
use of a small group discussion of a specific problem, opportunity, or issue.
business process model (BPM) - ANSWER A graphic representation of one or more
business processes.
business process modeling notation (BPMN) - ANSWER A standard set of shapes
and symbols used to represent events, processes, and workflows in computer-based
modeling tools.
closed-ended questions - ANSWER Question that limits or restricts the range of
responses. Used in the interview process when specific information or fact
verification is desired.
construction phase - ANSWER A phase that focuses on program and application
development tasks similar to the SDLC.
cutover phase - ANSWER A phase that resembles the final tasks in the SDLC
implementation phase, including data conversion, testing, changeover to the new
system, and user training.
data flow diagram (DFD) - ANSWER Diagram that shows how the system stores,
processes, and transforms data into useful information.
document review - ANSWER A review of baseline documentation. A useful fact-
finding technique that helps an analyst understand how the current system is
supposed to work.
engaged listening - ANSWER The ability to really concentrate on what someone is
saying, and avoid the temptation to hear what is expected. Also includes noticing
non-verbal communication.
fill-in form - ANSWER Form used to collect data on the Internet or a company
intranet.
functional decomposition diagram (FDD) - ANSWER A top-down representation of
business functions and processes. Also called a structure chart.