,Test Bank For Administrative Management: Setting People Up for Success
Chapter 1
1. Which of these is not mentioned in the text as a reason to study management?
a. It will help you to be more effective when working with managers and meeting their
expectations.
b. It will prepare you for a management career.
c. It will help you to package your strengths and demonstrate that you can meet job
expectations.
*d. It will lead to higher-paying jobs and a successful career.
2. Which of these refers to the ability to view isolated or abstract ideas as they relate to the
whole organization?
*a. conceptual skill
b. soft skill
c. technical skill
d. workplace skill
3. Which of these typically is not a way to develop technical skills?
a. classroom setting at a community college
b. internship or apprenticeship at a local company
c. on-the-job training
*d. executive mentoring program
4. According to the American Management Association (AMA) Critical Skills Survey, which of
these best describes the employees who require the four Cs?
a. employees who want to be promoted to management positions
*b. employees at every level in the organization
c. employees who are middle managers and executives
d. employees at the executive level only
1
,Test Bank For Administrative Management: Setting People Up for Success
Chapter 1
5. In the general organizational structure, this level is "flattened," meaning it has fewer people
than the two levels below it.
a. executive level
*b. middle management level
c. first-line management level
d. nonmanagerial level
6. Which of the following can provide an alternative to an employer-sponsored management-
development program?
a. an executive mentoring program
b. management training in various departments on a rotating basis
c. participation in a cross-functional team
*d. membership in a professional organization
7. Most people who aspire to careers in management start working in
nonmanagerial positions.
*a. True
b. False
8. The larger the organization, the more likely it is to hire employees
who have general knowledge and skills for a particular department or
area.
a. True
*b. False
9. The Partnership for 21st Century Skills identified five workplace
competencies, including productive use of resources, interpersonal
skills, information, systems, and technology.
a. True
*b. False
2
, Test Bank For Administrative Management: Setting People Up for Success
Chapter 1
10. Findings of the three significant reports identifying skills needed
for success in the workplace—SCANS, Partnership for 21st Century
Skills, and the AMA Critical Skills Survey—were very consistent.
*a. True
b. False
11. The conceptual knowledge and skills executive and administrative
assistants gain are rarely transferable to other departments and
organizations.
a. True
*b. False
12. Membership in a professional organization may be a resource for
management development or leadership programs, best practices and other
industry information, and networking opportunities.
*a. True
b. False
13. Three significant reports identifying skills needed for success in the workplace—SCANS,
Partnership for 21st Century Skills, and the AMA Critical Skills Survey—provided instructive
insights about the importance of ________ skills.
Correct Answer(s):
a. soft
14. The U.S. Department of Labor's SCANS report places workplace skills in two categories:
competencies and the ________ skills that underlie them.
Correct Answer(s):
a. foundation
15. The SCANS competency skills that relate to working on teams, teaching others, serving
customers, leading, negotiating, and working well with people from culturally diverse
backgrounds are called ________ skills.
Correct Answer(s):
a. interpersonal
3
Chapter 1
1. Which of these is not mentioned in the text as a reason to study management?
a. It will help you to be more effective when working with managers and meeting their
expectations.
b. It will prepare you for a management career.
c. It will help you to package your strengths and demonstrate that you can meet job
expectations.
*d. It will lead to higher-paying jobs and a successful career.
2. Which of these refers to the ability to view isolated or abstract ideas as they relate to the
whole organization?
*a. conceptual skill
b. soft skill
c. technical skill
d. workplace skill
3. Which of these typically is not a way to develop technical skills?
a. classroom setting at a community college
b. internship or apprenticeship at a local company
c. on-the-job training
*d. executive mentoring program
4. According to the American Management Association (AMA) Critical Skills Survey, which of
these best describes the employees who require the four Cs?
a. employees who want to be promoted to management positions
*b. employees at every level in the organization
c. employees who are middle managers and executives
d. employees at the executive level only
1
,Test Bank For Administrative Management: Setting People Up for Success
Chapter 1
5. In the general organizational structure, this level is "flattened," meaning it has fewer people
than the two levels below it.
a. executive level
*b. middle management level
c. first-line management level
d. nonmanagerial level
6. Which of the following can provide an alternative to an employer-sponsored management-
development program?
a. an executive mentoring program
b. management training in various departments on a rotating basis
c. participation in a cross-functional team
*d. membership in a professional organization
7. Most people who aspire to careers in management start working in
nonmanagerial positions.
*a. True
b. False
8. The larger the organization, the more likely it is to hire employees
who have general knowledge and skills for a particular department or
area.
a. True
*b. False
9. The Partnership for 21st Century Skills identified five workplace
competencies, including productive use of resources, interpersonal
skills, information, systems, and technology.
a. True
*b. False
2
, Test Bank For Administrative Management: Setting People Up for Success
Chapter 1
10. Findings of the three significant reports identifying skills needed
for success in the workplace—SCANS, Partnership for 21st Century
Skills, and the AMA Critical Skills Survey—were very consistent.
*a. True
b. False
11. The conceptual knowledge and skills executive and administrative
assistants gain are rarely transferable to other departments and
organizations.
a. True
*b. False
12. Membership in a professional organization may be a resource for
management development or leadership programs, best practices and other
industry information, and networking opportunities.
*a. True
b. False
13. Three significant reports identifying skills needed for success in the workplace—SCANS,
Partnership for 21st Century Skills, and the AMA Critical Skills Survey—provided instructive
insights about the importance of ________ skills.
Correct Answer(s):
a. soft
14. The U.S. Department of Labor's SCANS report places workplace skills in two categories:
competencies and the ________ skills that underlie them.
Correct Answer(s):
a. foundation
15. The SCANS competency skills that relate to working on teams, teaching others, serving
customers, leading, negotiating, and working well with people from culturally diverse
backgrounds are called ________ skills.
Correct Answer(s):
a. interpersonal
3
