guest service gold Questions and Answers
100% Correct
how did brian go above and beyond when providing service to the guest? -
ANSWER both a and b
what was the golden opportunity in this guest recovery situation? - ANSWER
showing empathy for the guest
how can you personalize the guests experience when they first arrive at the
property - ANSWER both a and b
which of the following is an example of personalization? - ANSWER
remembering something from the guests last stay.
What was the golden opportunity in Ashley's situation? - ANSWER she could
save a family from having an unpleasant experience
what should you do if a guest asks a question you don't know the answer to? -
ANSWER find out the answer so you know for next time.
the information you get from a staff member is less valuable than information that
can be found online. - ANSWER false
what is maria passionate about? - ANSWER swimming
100% Correct
how did brian go above and beyond when providing service to the guest? -
ANSWER both a and b
what was the golden opportunity in this guest recovery situation? - ANSWER
showing empathy for the guest
how can you personalize the guests experience when they first arrive at the
property - ANSWER both a and b
which of the following is an example of personalization? - ANSWER
remembering something from the guests last stay.
What was the golden opportunity in Ashley's situation? - ANSWER she could
save a family from having an unpleasant experience
what should you do if a guest asks a question you don't know the answer to? -
ANSWER find out the answer so you know for next time.
the information you get from a staff member is less valuable than information that
can be found online. - ANSWER false
what is maria passionate about? - ANSWER swimming
