APCO Public Safety Telecommunicator Exam Questions With all Correct Answers (A Grade)

Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. - TRUE The most important information we need to obtain from the caller is since no other information will be helpful without the - Location, location The acronym is used to obtain information on vehicles. - Cymbals Verify the before ending the call to make sure you have the correct information. Address An accurate description of is critical information for response units. - Weapons Record facts as they are received. Never rely on - Memory A technique to calm a hysterical caller is - Persistent Repetition Good means treating callers with diligence, consideration and respect. - Customer Service Sending brief messages such as "oh I see", "of course" ... are examples of communications. - Non-verbal A question that cannot be answered "yes" or "no" is a/an - Open Ended Question is a brief restatement of the sender's main points in your own words. - Paraphrasing are based on assumptions. - Inference are based on facts. - Observations is repeating in a short declarative statement the emotions or feelings the sender is communicating. - Reflective Feelings The 5 components of the communications cycle are: - a. Sender b. Receiver c. Message d. Medium e. Feedback involves demonstrating an interest and understanding in what is being said by staying focused, aski