Travel and Tourism Team Decision Making
UPDATED Actual Exam Questions and
CORRECT Answers
A business that fails to protect its employees from unnecessary risk or health hazards on the
job may be sued for
A) Incompetence
B) Misrepresentation
C) Libel
D) Negligence - CORRECT ANSWER- ✔✔Negligence
Requiring businesses to control pollution and to dispose of hazardous waste properly are
some of the main functions of __________ regulations.
A) Workplace
B) Environmental
C) Personnel
D) Geological - CORRECT ANSWER- ✔✔Environmental
Jane is the owner of a pizza shop associated with a national chain of pizza restaurants. She
established her business in a regional supermarket. The pizza shop is referred to as a
A) Host Franchise
B) Strategic Alliance
C) Master Licensee
D) Piggyback Francise - CORRECT ANSWER- ✔✔Piggyback Francise
Consumers of hospitality products have the right to expect businesses to provide and goods
and services that
A) Maintain international requirements
B) Meet each individual's standards
C) Furnish several amenities
D) Are safe and clean - CORRECT ANSWER- ✔✔Are safe and clean
,Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling.
For many years, the majority of Kathy's revenue came from commissions on airline ticket
sales. Now, though, most of Kathy's clients purchase their tickets online instead of from her
travel agency. These clients can purchase tickets directly from the airlines or through online
travel agencies like Priceline or Expedia. Oftentimes, the tickets that they purchase online are
less expensive than the tickets that Kathy offers. This is an example of
A. bulk-breaking.
B. discrepancy of assortment.
C. disintermediation.
D. exclusive distribution. - CORRECT ANSWER- ✔✔Disintermediation
Two Sleep-n-Go Motel franchisees that are located five miles apart compete for the same
customers. What type of channel conflict does this exemplify?
A. Horizontal
B. Vertical
C. Differential
D. Functional - CORRECT ANSWER- ✔✔Horizontal
Before you can perform new tasks, you should first read the instruction manual so you can
A. follow the written directions in the proper sequence.
B. apply the directions in reverse order.
C. perform the tasks in the order that you think works best.
D. use shortcuts to complete the tasks quickly. - CORRECT ANSWER- ✔✔Follow the
written directions in the proper sequence
One way for an audience to show that it supports a speaker's opinion is by __________ the
speaker.
A. heckling
B. applauding
C. ignoring
D. tolerating - CORRECT ANSWER- ✔✔Applauding
, When an employee realizes that a caller needs to speak to some other employee or
department, the
person should
A. take notes to pass on to the appropriate person or department.
B. ask the caller to call back for the appropriate person.
C. forward the call to the automated phone directory.
D. give the caller the correct number and transfer the call. - CORRECT ANSWER- ✔✔Give
the caller the correct number and transfer the call
During a manager's meeting, Jon says, "In relation to Marilee's previous remark, our
department has a
similar problem. Perhaps we should form an internal committee to address these issues." In
this situation, Jon is contributing to a group discussion by
A. building on someone else's comment.
B. helping the group summarize what's been said.
C. pointing out missing information.
D. establishing ground rules for the meeting. - CORRECT ANSWER- ✔✔Building on
someone else's comment
When Vendela takes notes in her business class, she draws a line down her paper about 2 ½
inches from the left side. On the right side of the line, she records her notes from the class
lecture. After class, Vendela reviews her notes and writes down key words and phrases in the
left column. Vendela uses the __________ note-taking system.
A. mapping
B. Cornell
C. charting
D. key-word review - CORRECT ANSWER- ✔✔Cornell
The Putnam Company requires its employees to use the Modern Language Association
(MLA) stylebook
when writing business documents because it provides
A. consistency.
B. creativity.
UPDATED Actual Exam Questions and
CORRECT Answers
A business that fails to protect its employees from unnecessary risk or health hazards on the
job may be sued for
A) Incompetence
B) Misrepresentation
C) Libel
D) Negligence - CORRECT ANSWER- ✔✔Negligence
Requiring businesses to control pollution and to dispose of hazardous waste properly are
some of the main functions of __________ regulations.
A) Workplace
B) Environmental
C) Personnel
D) Geological - CORRECT ANSWER- ✔✔Environmental
Jane is the owner of a pizza shop associated with a national chain of pizza restaurants. She
established her business in a regional supermarket. The pizza shop is referred to as a
A) Host Franchise
B) Strategic Alliance
C) Master Licensee
D) Piggyback Francise - CORRECT ANSWER- ✔✔Piggyback Francise
Consumers of hospitality products have the right to expect businesses to provide and goods
and services that
A) Maintain international requirements
B) Meet each individual's standards
C) Furnish several amenities
D) Are safe and clean - CORRECT ANSWER- ✔✔Are safe and clean
,Kathy's once-booming traditional brick-and-mortar travel agency is financially struggling.
For many years, the majority of Kathy's revenue came from commissions on airline ticket
sales. Now, though, most of Kathy's clients purchase their tickets online instead of from her
travel agency. These clients can purchase tickets directly from the airlines or through online
travel agencies like Priceline or Expedia. Oftentimes, the tickets that they purchase online are
less expensive than the tickets that Kathy offers. This is an example of
A. bulk-breaking.
B. discrepancy of assortment.
C. disintermediation.
D. exclusive distribution. - CORRECT ANSWER- ✔✔Disintermediation
Two Sleep-n-Go Motel franchisees that are located five miles apart compete for the same
customers. What type of channel conflict does this exemplify?
A. Horizontal
B. Vertical
C. Differential
D. Functional - CORRECT ANSWER- ✔✔Horizontal
Before you can perform new tasks, you should first read the instruction manual so you can
A. follow the written directions in the proper sequence.
B. apply the directions in reverse order.
C. perform the tasks in the order that you think works best.
D. use shortcuts to complete the tasks quickly. - CORRECT ANSWER- ✔✔Follow the
written directions in the proper sequence
One way for an audience to show that it supports a speaker's opinion is by __________ the
speaker.
A. heckling
B. applauding
C. ignoring
D. tolerating - CORRECT ANSWER- ✔✔Applauding
, When an employee realizes that a caller needs to speak to some other employee or
department, the
person should
A. take notes to pass on to the appropriate person or department.
B. ask the caller to call back for the appropriate person.
C. forward the call to the automated phone directory.
D. give the caller the correct number and transfer the call. - CORRECT ANSWER- ✔✔Give
the caller the correct number and transfer the call
During a manager's meeting, Jon says, "In relation to Marilee's previous remark, our
department has a
similar problem. Perhaps we should form an internal committee to address these issues." In
this situation, Jon is contributing to a group discussion by
A. building on someone else's comment.
B. helping the group summarize what's been said.
C. pointing out missing information.
D. establishing ground rules for the meeting. - CORRECT ANSWER- ✔✔Building on
someone else's comment
When Vendela takes notes in her business class, she draws a line down her paper about 2 ½
inches from the left side. On the right side of the line, she records her notes from the class
lecture. After class, Vendela reviews her notes and writes down key words and phrases in the
left column. Vendela uses the __________ note-taking system.
A. mapping
B. Cornell
C. charting
D. key-word review - CORRECT ANSWER- ✔✔Cornell
The Putnam Company requires its employees to use the Modern Language Association
(MLA) stylebook
when writing business documents because it provides
A. consistency.
B. creativity.
