1 | P a g e | © copyright 2024/2025 | Grade A+
State Farm Independent Auto Exam
Questions & 100% Correct Answers
Select Service Program
✓ ~~> In some market areas, repairers have been selected to
participate in State Farm's Select Service Program. The program is
designed to enhance claim service, increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and
estimate vehicle damage
Paintless Dent repair
✓ ~~> Paintless Dent Repair (PDR) is an industry recognized repair
process that involves the removal of hail dents or other types of
damage from metal exterior surface panels without disturbing the
vehicle's finish. In most cases, this procedure involves the use of
specialized tools to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be used to repair damage from the topside of the panel,
depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore panel
appearance
Master01 | September, 2024/2025 | Latest update
, 2 | P a g e | © copyright 2024/2025 | Grade A+
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur
when an outer panel strikes (or is struck by) an object that has not
compromised the finish of the panel. Since the outer finish of the panel has
not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost
effective manner.
Determining Repair Costs
✓ ~~> The prices we pay for most repair operations will be determined
from printed or electronic
collision estimating guides and repair facility survey results. However, it is not
possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in the
local market to repair the vehicle in a quality manner.
Estimats are based on
Master01 | September, 2024/2025 | Latest update
, 3 | P a g e | © copyright 2024/2025 | Grade A+
✓ ~~> Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is
charged by a majority of the repair market in a given area.
Contracts with repairers
✓ ~~> We do not enter into contracts with repairers on individual repair
jobs on a fixed or "contract" repair job basis. We pay for the estimated
cost of repair based on physical damage caused as a
result of the loss.
Freight Charges
✓ ~~> Similarly, if freight charges are submitted to State Farm for
payment, payment should normally be resisted. Freight charges are not
considered as part of actual repair costs and are generally aligned
with an expense a repairer or dealership may incur as a result of
operating the repair facility business. If a circumstance arises that may
warrant additional consideration, local management should contact
their assigned Estimatics consultant.
Minimum Cost
Master01 | September, 2024/2025 | Latest update
State Farm Independent Auto Exam
Questions & 100% Correct Answers
Select Service Program
✓ ~~> In some market areas, repairers have been selected to
participate in State Farm's Select Service Program. The program is
designed to enhance claim service, increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and
estimate vehicle damage
Paintless Dent repair
✓ ~~> Paintless Dent Repair (PDR) is an industry recognized repair
process that involves the removal of hail dents or other types of
damage from metal exterior surface panels without disturbing the
vehicle's finish. In most cases, this procedure involves the use of
specialized tools to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be used to repair damage from the topside of the panel,
depending on the size and location of the damage.
By using either of these techniques, the technician is able to restore panel
appearance
Master01 | September, 2024/2025 | Latest update
, 2 | P a g e | © copyright 2024/2025 | Grade A+
which eliminates the need for refinishing the panel's surface area. The PDR
process is often used to repair hail damage or other similar dents that occur
when an outer panel strikes (or is struck by) an object that has not
compromised the finish of the panel. Since the outer finish of the panel has
not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost
effective manner.
Determining Repair Costs
✓ ~~> The prices we pay for most repair operations will be determined
from printed or electronic
collision estimating guides and repair facility survey results. However, it is not
possible to
determine the cost of every repair operation from these sources. For
example, when estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time.
When estimating judgment time, it should follow what is competitive in the
local market to repair the vehicle in a quality manner.
Estimats are based on
Master01 | September, 2024/2025 | Latest update
, 3 | P a g e | © copyright 2024/2025 | Grade A+
✓ ~~> Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is
charged by a majority of the repair market in a given area.
Contracts with repairers
✓ ~~> We do not enter into contracts with repairers on individual repair
jobs on a fixed or "contract" repair job basis. We pay for the estimated
cost of repair based on physical damage caused as a
result of the loss.
Freight Charges
✓ ~~> Similarly, if freight charges are submitted to State Farm for
payment, payment should normally be resisted. Freight charges are not
considered as part of actual repair costs and are generally aligned
with an expense a repairer or dealership may incur as a result of
operating the repair facility business. If a circumstance arises that may
warrant additional consideration, local management should contact
their assigned Estimatics consultant.
Minimum Cost
Master01 | September, 2024/2025 | Latest update
