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Water Operator Class D Study Guide > questionds/and answers correct| verified 100%/ fall 2024/ download to ace test

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Water Operator Class D Study Guide > questionds/and answers correct| verified 100%/ fall 2024/ download to ace testWater Operator Class D Study Guide > questionds/and answers correct| verified 100%/ fall 2024/ download to ace test The primary purpose of the Water Utility Industry - correct answers-The production and delivery of safe drinking water to consumers Those who work in the public water industry have a responsibility to meet standards created by these types of government entities. - correct answers-Federal and State basic federal and state standards state that Water must be: - correct answers-disinfected, delivered at adequate pressure, and be ample in quantity. Employees should guard what - correct answers-the water supply and facilities Employees should guard the water supply and facilities from these three things. - correct answers-contamination, vandalism and terrorism Bacteriological analysis records are kept for - correct answers-5 years Chemical analysis records are kept for - correct answers-10 years Records about action taken to correct violations of primary drinking water regulations are kept for - correct answers-3 years after last action taken Written documentation relating to sanitary surveys conducted are kept for - correct answers-10 years after the survey is completed Documentation of a variance or exemption granted is kept for - correct answers-5 years after its expiration Results of required tests, measurements or analysis must be reported - correct answers-within 10 days following its completion A copy of Consumer Confidence reports (EPA Required)must be kept for - correct answers-5 years Administers water operator licensing - correct answers-TCEQ TCEQ - correct answers-Texas Commission on Environmental Quality Description of a public water system - correct answers-Regularly serves at least 25 individuals daily at least 60 days out of the year.Services at least 15 service connections. MUDs - correct answers-Municipal Utility Districts Water is essential to - correct answers-Life and health Customers are entitled to - correct answers-courteous treatment & answers to questions about water This type of public system is not required to compile monthly reports - correct answers-systems that serve less than 100 connections OR purchase treated water Job training for water utility operators is available through these 3 organizations - correct answers-American Water Works Association, Texas Engineering Extension Service, Texas Water Utilities Association All public water systems are required to employ certified operators even if the system only - correct answers-redistributes treated water bought from another source cities, municipal utility districts,rural water supply corporations mobile home parks, campgrounds are examples of: - correct answers-Public Water Systems Examples of community water systems - correct answers-cities, municipal utility districts,rural water supply corporations, mobile home parks, campgrounds Non-community water system - correct answers-Any public water system that is not a community system travel trailer spaces, Hotel and motel rooms, service stations are examples of this type of water systems - correct answers-non-community water systems The federal agency that impacts the water industry - correct answers-EPA EPA - correct answers-Environmental Protection Agency The most important federal law impacting the water utility industry is the - correct answers-Safe Drinking Water Act The Safe Drinking Water Act establishes these 4 national safety and quality standards - correct answers-Physical, Chemical, Bacteriological, Radiological The state agency that regulated drinking water in Texas and administers the Federal Safe Drinking Water Act - correct answers-TCEQ The water system must notify the TCEQ when (5 items) - correct answers-there is a change or alteration of the system; a new facility to be build; water supply health hazards; change in water quality; change in water source MUDs; Rural Water Supply Corporations; Drainage Districts; Ground Water Conservation Districts; Subsidence Districts and River Authorities -- These are what type of agencies and what do they impact? - correct answers-Regional and local agencies that impact the water utility industry The relationship between you and the customer - correct answers-Public Relations PR - correct answers-Public Relations Wat are the three keys to good customer relations - correct answers-Everything the utility does is PR; Customers are entitles to courteous treatment; Every employee is a PR person Customers have the most contact with - correct answers-Meter Readers Meter readers can be ambassadors of goodwill by doing these 5 things - correct answers-wearing identifying clothing; being neat and courteous; Teaching customers how to read their meter; Explaining utility policies such as delinquent notices or disputed readings; Taking care or property Maintenance crews can warn customers of - correct answers-service interruptions Maintenance crews can provide this to protect the public - correct answers-signs and barriers The plant operator is responsible for making the water - correct answers-safe to drink and use Water bills should be 4 things - correct answers-accurate; itemized; neat; legible It is important that the utility have a sense of this (attitude) - correct answers-pride and professionalism Employees should be kept informed of utility... - correct answers-plans and policies How should customer complaints be treated? - correct answers-as legitimate and investigated as soon as possible In small water systems the operator is often - correct answers-a meter reader, repair crew and pump operator; the highest paid employee; a college graduate Stuffers are - correct answers-sent to customers in billing statements Suffers can be many things. Name 4. - correct answers-departments to call for service; explanations of utility policy; a history of the utility; tips on water conservation Delinquent payment notices should be (4 things) - correct answers-tactful and tasteful; mailed in an envelope; businesslike The EPA requires community water systems to The water system must provide customers with a report on the system's water quality how often? - correct answers-yearly The annual system water quality report should be - correct answers-attractive; easy to understand The annual system water quality report can build what - correct answers-goodwill and trust with the customer Good treatment of employees includes 3 primary things - correct answers-fair wages; benefits; safe working conditions After action is taken on a complaint the employee should do this to to make sure everything is satisfactory(OK). - correct answers-follow up with a phone call, post card or e-mail Give 3 reasons that water plant facilities should be kept neat and clean - correct answers-to indicate a professional attitude; to keep public support; to keep confidence in the water quality The employee should listen to special requests and look for ways to oblige the customer within - correct answers-utility policy The chemical symbol for water - corre

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Water Operator Class D Study Guide >
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questionds/and answers correct| verified
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100%/ fall 2024/ download to ace test
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