BUS 4406 QUALITY STUDY QUESTIONS AND ANSWERS

BUS 4406 QUALITY STUDY
QUESTIONS AND ANSWERS



Definitions of quality include all of the following EXCEPT:
Select one:
a. A degree of excellence
b. Conformance to requirements
c. The best product money can buy
d. Fitness for purpose - CORRECT ANSWER-c. The best
product money can buy

True or False: Motivated workers are seen as much more
effective in delivering good quality and customer satisfaction.
Select one:
True
False - CORRECT ANSWER-True

The general perception of quality often confuses it with:
Select one:
a. high cost
b. high specifications
c. high inspection
d. high safety standards - CORRECT ANSWER-b. high
specifications

True or False: The only department that can contribute to the
quality of a product is manufacturing.
Select one:
True
False - CORRECT ANSWER-False

A central principle of quality management is:

,Select one:
a. customer focus
b. process focus
c. leadership focus
d. all of the above - CORRECT ANSWER-d. all of the above

The "Fifth Discipline" is:
Select one:
a. continual improvement
b. innovation and learning
c. systems thinking
d. quality management - CORRECT ANSWER-c. systems
thinking

The introduction of quality inspection had the consequence
that:
Select one:
a. workers became more unskilled
b. workers took less responsibility in the quality of their work
c. conformity standards increased
d. conformity standards decreased - CORRECT ANSWER-b.
workers took less responsibility in the quality of their work

The principal focus of the quality control era was to:
Select one:
a. replace inspection with more informative process control
systems
b. reduce variation in outputs
c. deliver more consistency by focusing on inputs
d. all of the above - CORRECT ANSWER-d. all of the above

Quality management is made up of many elements that:
Select one:
a. need to be integrated into a holistic approach
b. need to be address sequentially
c. are all mutually exclusive

,d. none of the above - CORRECT ANSWER-a. need to be
integrated into a holistic approach

________________ is a typical problem with companies that
do not implement quality management.
Select one:
a. Lack of leadership
b. Short term focus
c. Lack of customer focus
d. All of the above - CORRECT ANSWER-d. All of the above

True or False: Better quality costs more money.
Select one:
True
False - CORRECT ANSWER-False

In a successful manufacturing organization, all elements,
including line and support functions, are:
Select one:
a. sequential
b. interdependent
c. independent
d. scientifically managed - CORRECT ANSWER-b.
interdependent

Market research is an example of:
Select one:
a. prevention costs
b. appraisal costs
c. internal failure costs
d. external failure costs - CORRECT ANSWER-a. prevention
costs

Labor cost associated with idle time is a cost potentially
associated with:
Select one:
a. waiting waste

, b. motion waste
c. processing waste
d. overproduction waste - CORRECT ANSWER-a. waiting
waste

Leaders in TQM implementation show evidence of:
Select one:
a. higher profitability
b. higher costs
c. higher management turnover
d. higher salaries - CORRECT ANSWER-a. higher profitability

The approach where it is considered that the marketing
department knows more about what customers want than the
customers themselves is known as:
Select one:
a. the "Product Out" concept
b. the "Market In" approach
c. the "Requirement Focus" approach
d. the "Procedure Control" concept - CORRECT ANSWER-a.
the "Product Out" concept

The problem with a "Product Out" focus is that:
Select one:
a. it is costly in market research
b. it is slow to respond to changing markets
c. it causes a lot of product recalls
d. it makes product specifications very available to competitors
- CORRECT ANSWER-b. it is slow to respond to changing
markets

Factors determining customer value include:
Select one:
a. the difference between customer satisfaction and
expectations
b. freedom from faults
c. emotional engagement with the product