health Care communication chapter5: Exam guide
with Complete Solutions/ Correct-Verified
Answers
Touch - ANSWER handshake,pats, kiss.
for some patient, a gentle touch provides emotional support.
effective non verbal communication - ANSWER proper space, always look the patient in the face
and be at eye level, proper gestures, use touch if the sit is appropriate
Written Communication - ANSWER Concise
the ability to write clearly and accurately is important in the health care profession
Chronological organization - ANSWER item are presented in sequence, from the earliest date
to the most recent date
problem oriented organization - ANSWER problem is identified and explained and
then instruction given for correcting the problem
Comparison Organization - ANSWER two n more pieces of info are compared
Medical writing - ANSWER medical writing requires even more accuracy and clarity
, spelling - ANSWER always proofread your written communication
Capitalization - ANSWER pay attention to how word and abbr are capitalized.
m-BACOD vs M-BACOD
patient interviews - ANSWER listen actively, ask appropriate question, record information
accurately
Basic interview techniques - ANSWER reflecting, paraphrasing, open-ended
questioning, summarizing, silences
Reflecting - ANSWER Repeat back what you heard from the patient
Paraphrasing - ANSWER meaning using your own words or phrases to repeat what you
have heard
clarification - ANSWER confuse what your heard, you need to ask the patient to give an
example of the situation being described
open-ended question - ANSWER what, when, or how
what medication did you take this morning?
Summarizing - ANSWER use the summarizing technique to review the information that you
have obtained to give the patient another chance to clarify statements
silence - ANSWER give the patient time to think
with Complete Solutions/ Correct-Verified
Answers
Touch - ANSWER handshake,pats, kiss.
for some patient, a gentle touch provides emotional support.
effective non verbal communication - ANSWER proper space, always look the patient in the face
and be at eye level, proper gestures, use touch if the sit is appropriate
Written Communication - ANSWER Concise
the ability to write clearly and accurately is important in the health care profession
Chronological organization - ANSWER item are presented in sequence, from the earliest date
to the most recent date
problem oriented organization - ANSWER problem is identified and explained and
then instruction given for correcting the problem
Comparison Organization - ANSWER two n more pieces of info are compared
Medical writing - ANSWER medical writing requires even more accuracy and clarity
, spelling - ANSWER always proofread your written communication
Capitalization - ANSWER pay attention to how word and abbr are capitalized.
m-BACOD vs M-BACOD
patient interviews - ANSWER listen actively, ask appropriate question, record information
accurately
Basic interview techniques - ANSWER reflecting, paraphrasing, open-ended
questioning, summarizing, silences
Reflecting - ANSWER Repeat back what you heard from the patient
Paraphrasing - ANSWER meaning using your own words or phrases to repeat what you
have heard
clarification - ANSWER confuse what your heard, you need to ask the patient to give an
example of the situation being described
open-ended question - ANSWER what, when, or how
what medication did you take this morning?
Summarizing - ANSWER use the summarizing technique to review the information that you
have obtained to give the patient another chance to clarify statements
silence - ANSWER give the patient time to think
