TLI Exam #1 Actual Questions With Well Elaborated Answers.

CHPT 1 - correct answer Manager - correct answer an individual who achieves goals through other people organization - correct answer A consciously coordinated socai unit, composed of two or more people. That functions on a relatively continuous basis to achieve a common goal Organizing - correct answer Determining what task are to be done, wo is to do them, how the tasks are to be done Leading - correct answer A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts Controlling - correct answer Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations Technical skills - correct answer the ability to apply specialized knowledge or expertise human skills - correct answer the ability to work with, understand and motivate other people conceptual skills - correct answer the mental ability to analyze and diagnose complex situations Organizational behavior - correct answer A field of study that investigates the impact individuals groups, and structures have on behavior within organizations for the purpose of applying such knowledge toward improving an organizations effectiveness Systematic study - correct answer looking at relationships attempting to attribute causes and effects and drawing conclusions based on scientific evidence Evidence based management - correct answer the basing of managerial decisions on the best available scientific evidence intuition - correct answer an instinctive feeling not necessarily supported by research Psychology - correct answer the science that seeks to measure, explain, and sometimes change the behavior of humans and other animals Social psychology - correct answer an area of psychology that blends concepts from psychology and sociology to focus on the influence of people on one another sociology - correct answer the study of people in relation to their social environment or culture anthropology - correct answer the study of societies to learn about human beings and their activities Contingency variables - correct answer situational factors. variables that moderate the relationship between two or more variables Workforce diversity - correct answer the concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation Positive organizational scholarship - correct answer an area of OB research that concerns how organizations develop human strengths, foster vitality and resilience and unlock potential Ethical dilemmas and ethical choices - correct answer situations in which individuals are required to define right and wrong conduct Model - correct answer an abstraction of reality a simplified presentation of some real world phenomenon input - correct answer variables that lead to processes processes - correct answer actions that individuals groups and organizations engage in as a result of inputs and that lead to certain outcomes outcomes - correct answer key factors that are affected by some other variables stress - correct answer an unpleasant psychological process that occurs in response to environmental pressures task preformance - correct answer the combination of effectiveness and efficiency at doing core job tasks Organizational citizenship behavior - correct answer discretionary behavior that contributes to the psychological and social environment of the workplace withdrawal behaviour - correct answer the set of actions employees take to separate themselves from the organization Group cohesion - correct answer the extent to which members of a group support and validate one another while at work group functions - correct answer the quality and quantity of a groups work output productivity - correct answer the combination of the effectiveness and efficiency of an organization Effectiveness - correct answer the degree to which an organizations meets the needs of its clientele or customesrs efficiency - correct answer the degree to which an organizations can achieve its ends at a low cost organizational survival - correct answer the degree to which an organization is able to exist and from over the long term CHAPTER 2 - correct answer Surface level diversity - correct answer differences ion easily perceived characteristics, such as gender, race ethnicity, age, or disability that think or fell but that may activate certain stereotypes deep level diversity - correct answer Differences in values, personality and work preferences that become progressively more important for determine similarity as people get to know one another discrimination - correct answer noting of a difference between things, often we refer to unfair discrimination which means making judgements about individuals based on stereotypes regarding their demographic group Stereotyping - correct answer judging someone on the basis of our perception of the group to which that person belongs stereotype threat - correct answer the degree to which we internally agree with the generally negative stereotyped perceptions out groups Biographical characteristics - correct answer personal characteristics such as age, gender, and race that are objective and easily obtained from personal records. These characteristics are representative of surface level diveristy Positive diversity climate - correct answer in an organization, an environment of inclusiveness and an acceptance of diversity ability - correct answer an individuals capacity to perform the various tasks in a job intellectual abilities - correct answer the capacity to do mental activities, thinking, reasoning, and problem solving general mental ability - correct answer an overall factor of intelligence as suggested by the positive correlations among specific intellectual ability dimmensions physical abilities - correct answer the capacity to do tasks that demand stamina dexterity strength and similar characteristics Diversity management - correct answer the process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others CHAPTER 3 - correct answer Attittudes - correct answer evaluate statements or judgments concerning