BUSN11 Chapter 14 EXAM PREP ALREADY
PASSED
Management - =achieving the goals of an organization through planning, organizing, leading,
and controlling organizational resources including people, money, and time
Top Management - =sets the overall direction of the firm, artivulating a vision, establishing
priorities, and allocating time, money, and resources
Middle Management - =supervises lower-level managers and reports to higher-level managers
First-Line (Supervisory) Management - =directly supervises nonmanagement employees
Technical Skills - =expertise in a specific functional area or department
Human Skills - =the ability to work effectively with and through other people in a range of
different relationships
Conceptual Skills - =The ability to grasp a big-picture view of the overall organization, the
relationships among its various parts, and its fit in the broader competitive environment.
Maslow's Hierarchy of Needs Theory - =Suggests that human needs fall into a hierarchy, and as
each need is met, people become motivated to meet the next need in the pyramid
Theory X and Theory Y - =Suggests that management attitude toward workers fall into two
opposing categories based on management assumptions about worker capabilities and values
Maslow's Hierarchy of Needs - =self-actualization, safety, social (belonging), esteem,
physiological
PASSED
Management - =achieving the goals of an organization through planning, organizing, leading,
and controlling organizational resources including people, money, and time
Top Management - =sets the overall direction of the firm, artivulating a vision, establishing
priorities, and allocating time, money, and resources
Middle Management - =supervises lower-level managers and reports to higher-level managers
First-Line (Supervisory) Management - =directly supervises nonmanagement employees
Technical Skills - =expertise in a specific functional area or department
Human Skills - =the ability to work effectively with and through other people in a range of
different relationships
Conceptual Skills - =The ability to grasp a big-picture view of the overall organization, the
relationships among its various parts, and its fit in the broader competitive environment.
Maslow's Hierarchy of Needs Theory - =Suggests that human needs fall into a hierarchy, and as
each need is met, people become motivated to meet the next need in the pyramid
Theory X and Theory Y - =Suggests that management attitude toward workers fall into two
opposing categories based on management assumptions about worker capabilities and values
Maslow's Hierarchy of Needs - =self-actualization, safety, social (belonging), esteem,
physiological
