Business Communications Chapters 1-8
Exam Questions with Correct Answers
Which of the following best describes the communication process? - Answer-
Transferring information and meaning
All of the following except ______ will make your business messages more effective -
Answer-Discussing personal issues and complaining about problems
According to the concept of emotional intelligence, if you'll be speaking to people you
don't know and you can't find out more about them, - Answer-use common sense and
imagination to relate to their needs.
Most of the information that flows downward in an organization is geared toward helping
employees do their jobs. - Answer-True
Uncomfortable meeting rooms, multitasking, and computer screens filled with popup
messages are all examples of - Answer-Overload problems
Which of the following is not one of the five ways to get the audience to notice your
messages? - Answer-Acknowledge the importance of the situation.
Information overload is - Answer-a real problem that can lead to exhaustion and
interfere with personal relationships.
The ________ is the form a message takes and the ________ is the system used to
deliver the message. - Answer-medium; channel
The process of transferring information and meaning between senders and receivers. -
Answer-Communication
If an incoming message doesn't fit into a person's view of reality, then he or she may
use ________ to distort or ignore that information. - Answer-Selective perception
Which of the following is a benefit for companies who integrate mobile technology? -
Answer-An increase in employee productivity
Globally, roughly ________ percent of Internet users access the web at least some of
the time with a mobile device. - Answer-80
You can help to reduce information overload if you avoid sending unnecessary
messages. - Answer-True
, Facebook, Twitter, YouTube, and other technologies are key elements of the ________,
in which information tools can waste as much time as they save. - Answer-Information
Technology Paradox
Which of the following can result from the use of social networking sites used while at
work? - Answer-Sexual Harassment Lawsuits
An ethical ________ involves choosing between conflicting alternatives that are not
clear-cut. - Answer-Dilemma
In participative management - Answer-Employees are involved in the company's
decision making.
During the group development process, the ________ phase is reached when a
consensus is reached and the team finds a solution that all members are willing to
support. - Answer-Emergence
A hidden agenda refers to - Answer-individuals harboring motives, which they conceal
from the rest of the group.
________ refers to working together to meet complex challenges. - Answer-
Collaboration
In the phenomenon of groupthink, the team may arrive at poor-quality decisions and
even act unethically. - Answer-True
When composing collaborative messages, the best strategy is to - Answer-assign the
writing task to one person or divide larger projects among multiple writers.
Social networking technologies can help a company create virtual communities of
practice that - Answer-link employees to others with similar professional interests
throughout the organization.
When a team that has never worked together collaborates on communication efforts, -
Answer-It's important to give team members time to bond before getting down to
business.
One of the main advantages of collaboration via mobile devices is - Answer-Flexibility.
For a formal meeting, appoint one person to record a ________ to summarize the
important highlights of the meeting. - Answer-Set of meeting minutes
When planning a meeting, the group leader prepares a(n) ________ of items to discuss,
topics to present, or decisions to make. - Answer-Agenda
Exam Questions with Correct Answers
Which of the following best describes the communication process? - Answer-
Transferring information and meaning
All of the following except ______ will make your business messages more effective -
Answer-Discussing personal issues and complaining about problems
According to the concept of emotional intelligence, if you'll be speaking to people you
don't know and you can't find out more about them, - Answer-use common sense and
imagination to relate to their needs.
Most of the information that flows downward in an organization is geared toward helping
employees do their jobs. - Answer-True
Uncomfortable meeting rooms, multitasking, and computer screens filled with popup
messages are all examples of - Answer-Overload problems
Which of the following is not one of the five ways to get the audience to notice your
messages? - Answer-Acknowledge the importance of the situation.
Information overload is - Answer-a real problem that can lead to exhaustion and
interfere with personal relationships.
The ________ is the form a message takes and the ________ is the system used to
deliver the message. - Answer-medium; channel
The process of transferring information and meaning between senders and receivers. -
Answer-Communication
If an incoming message doesn't fit into a person's view of reality, then he or she may
use ________ to distort or ignore that information. - Answer-Selective perception
Which of the following is a benefit for companies who integrate mobile technology? -
Answer-An increase in employee productivity
Globally, roughly ________ percent of Internet users access the web at least some of
the time with a mobile device. - Answer-80
You can help to reduce information overload if you avoid sending unnecessary
messages. - Answer-True
, Facebook, Twitter, YouTube, and other technologies are key elements of the ________,
in which information tools can waste as much time as they save. - Answer-Information
Technology Paradox
Which of the following can result from the use of social networking sites used while at
work? - Answer-Sexual Harassment Lawsuits
An ethical ________ involves choosing between conflicting alternatives that are not
clear-cut. - Answer-Dilemma
In participative management - Answer-Employees are involved in the company's
decision making.
During the group development process, the ________ phase is reached when a
consensus is reached and the team finds a solution that all members are willing to
support. - Answer-Emergence
A hidden agenda refers to - Answer-individuals harboring motives, which they conceal
from the rest of the group.
________ refers to working together to meet complex challenges. - Answer-
Collaboration
In the phenomenon of groupthink, the team may arrive at poor-quality decisions and
even act unethically. - Answer-True
When composing collaborative messages, the best strategy is to - Answer-assign the
writing task to one person or divide larger projects among multiple writers.
Social networking technologies can help a company create virtual communities of
practice that - Answer-link employees to others with similar professional interests
throughout the organization.
When a team that has never worked together collaborates on communication efforts, -
Answer-It's important to give team members time to bond before getting down to
business.
One of the main advantages of collaboration via mobile devices is - Answer-Flexibility.
For a formal meeting, appoint one person to record a ________ to summarize the
important highlights of the meeting. - Answer-Set of meeting minutes
When planning a meeting, the group leader prepares a(n) ________ of items to discuss,
topics to present, or decisions to make. - Answer-Agenda
