C179 ITEC 2205
Business of IT - Applications
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
,1. Multiple Choice: What is the primary benefit of implementing
ITIL practices in IT service management?
a) Increased profit margins
b) Enhanced customer satisfaction
c) Reduced software development time
d) Streamlined hiring processes
Answer: b) Enhanced customer satisfaction
Rationale: ITIL practices are designed to align IT services with
the needs of the business and its customers, leading to improved
customer satisfaction.
2. Fill-in-the-Blank: The ________ model is a framework for
developing systems in a systematic and disciplined manner.
Answer: Waterfall
Rationale: The Waterfall model is a sequential design process
often used in software development processes, where progress is
seen as flowing steadily downwards through the phases of
conception, initiation, analysis, design, construction, testing,
production/implementation, and maintenance.
3. True/False: In Agile methodologies, the project scope is fully
determined before any development begins.
© WGU 2024/2025
, Answer: False
Rationale: Agile methodologies are characterized by iterative and
incremental development, where requirements and solutions
evolve through collaboration between self-organizing cross-
functional teams.
4. Multiple Response: Which of the following are key principles of
the Lean methodology? (Select all that apply)
a) Eliminate waste
b) Amplify learning
c) Delay decision making
d) Empower the team
e) Build integrity in
Answers: a) Eliminate waste, b) Amplify learning, d) Empower
the team, e) Build integrity in
Rationale: Lean methodology focuses on creating more value for
customers with fewer resources by optimizing the flow of work,
amplifying learning, and empowering teams, among other
principles.
5. Multiple Choice: Which of the following is not a characteristic of
DevOps?
a) Continuous integration
b) Siloed departments
© WGU 2024/2025
Business of IT - Applications
OBJECTIVE ASSESSMENT GUIDE
© WGU 2024/2025
,1. Multiple Choice: What is the primary benefit of implementing
ITIL practices in IT service management?
a) Increased profit margins
b) Enhanced customer satisfaction
c) Reduced software development time
d) Streamlined hiring processes
Answer: b) Enhanced customer satisfaction
Rationale: ITIL practices are designed to align IT services with
the needs of the business and its customers, leading to improved
customer satisfaction.
2. Fill-in-the-Blank: The ________ model is a framework for
developing systems in a systematic and disciplined manner.
Answer: Waterfall
Rationale: The Waterfall model is a sequential design process
often used in software development processes, where progress is
seen as flowing steadily downwards through the phases of
conception, initiation, analysis, design, construction, testing,
production/implementation, and maintenance.
3. True/False: In Agile methodologies, the project scope is fully
determined before any development begins.
© WGU 2024/2025
, Answer: False
Rationale: Agile methodologies are characterized by iterative and
incremental development, where requirements and solutions
evolve through collaboration between self-organizing cross-
functional teams.
4. Multiple Response: Which of the following are key principles of
the Lean methodology? (Select all that apply)
a) Eliminate waste
b) Amplify learning
c) Delay decision making
d) Empower the team
e) Build integrity in
Answers: a) Eliminate waste, b) Amplify learning, d) Empower
the team, e) Build integrity in
Rationale: Lean methodology focuses on creating more value for
customers with fewer resources by optimizing the flow of work,
amplifying learning, and empowering teams, among other
principles.
5. Multiple Choice: Which of the following is not a characteristic of
DevOps?
a) Continuous integration
b) Siloed departments
© WGU 2024/2025
