RISE Exam Questions & Answers 100%
CORRECT 2024/2025
What is the State law for meals and breaks? - ANSWERSAnswer is based on individual State
What do you provide a Customer who had initiated an international wire transfer? - ANSWERSPre-
payment disclosure and Receipt for the wire. Copies of both documents must also be retained by the
store
When Can a Customer cancel a wire and receive a full refund? - ANSWERSA customer has 30 minutes to
cancel a wire from initiation which is the time printed on their receipt
Why does the bank require in-person transaction requests and does a modification need to be re-
signed? - ANSWERSSignature of the authorized signer confirms that the customer has reviewed the wire
for accuracy before it is sent out. Any modifications to a wire requires a Customers signature.
How do you verify foreign currency when buying from a customer and what do you do with it after it is
purchased? - ANSWERSCurrency is verified in FCE website by clicking the verify currency button. Once
you click Verify Currency, a screen will appear showing what the currency should look like. Check the
note against the picture to verify the currency is authentic. If you do not see a picture of the note on the
screen, please call FCE for verification. It could be that we do not deal with that currency or the note is
no longer in circulation in which case, you should not accept it. Currency must be locked in dual control
vault. If Vault Custodian is present they can secure in working vault and maintain single control until end
of day. All other store staff must access the banknotes under dual control.
What do you do with cash found in your store or at the ATM? - ANSWERSShipment are prepared and
received and verified under dual control. If the coin/currency is old, foreign, or could be worth more
than face value, Employees would instead follow the procedures for safekeeping items.
Cash Found at the ATM
Cash located in/on the depository should be credited to the ATM Deposit Clearing general ledger
account 308215 using your Store RC.
, Cash located in/on the dispenser should be credited to the ATM Cash Difference general ledger account
158008 using your Store RC (Store serviced machines only).
Steps for cash found in Store or on Bank Premise:
Assign the found cash in one teller who places it in their drawer. Process a GL credit to abandoned
property as list in the escheated cash section of the WAG. Email abandoned property as described in the
WAG.
What do you do if a skimming device is detected? - ANSWERS- Report all Customer concerns regarding
unusual ATM equipment at TD Bank ATM's.
- Call GSI immediately at 856-470-3797
- Take pictures of damage and send to GSI and ROO
- If a Skimming device is found on machine - leave intact, place out of order through Diebold and call
local police.
- Complete a Security incident report after reporting to GSI and ROO (don't forget Guardian Angel report)
How are TCD/TCR machines accessed, how often do you audit them and what is the process? -
ANSWERSDual control - Team members vary by store
TCD and TCR cash are audited montly under dual control. Cash is removed from the machine one
denomination at a time and reloaded into the TCR so it can be counted.
How do you handle a Night Depository discrepancy? - ANSWERSIf the deposit does not balance,
immediately Bump It Up to your supervisor. Re-verify the cash and checks with the deposit ticket under
dual control. Once verified update the deposit ticket with the correct amount and process the deposit in
Encore! Teller (the two Employees who verify the cash/checks should also initial the deposit ticket). As a
best practice, call the Customer to notify them the cash/checks were added incorrectly and provide
them with the correct amount.
What steps do you follow when accepting an incoming shipment of official check stock? -
ANSWERSWhen accepting incoming shipments, verify the quantity and serial numbers match the
enclosed Northstar Trust Receipt Acknowledgement form and immediately secure under dual control. All
incoming shipments must be bulk verified under dual control against the Trust Receipt.
Northstar Trust Receipt Acknowledgement forms should retained until the next quarterly audit is
completed in the quarterly binder. If there is an discrepancy with an incoming shipment, report it to the
Official Checks Unit at 1-800-556-4354, option 7
CORRECT 2024/2025
What is the State law for meals and breaks? - ANSWERSAnswer is based on individual State
What do you provide a Customer who had initiated an international wire transfer? - ANSWERSPre-
payment disclosure and Receipt for the wire. Copies of both documents must also be retained by the
store
When Can a Customer cancel a wire and receive a full refund? - ANSWERSA customer has 30 minutes to
cancel a wire from initiation which is the time printed on their receipt
Why does the bank require in-person transaction requests and does a modification need to be re-
signed? - ANSWERSSignature of the authorized signer confirms that the customer has reviewed the wire
for accuracy before it is sent out. Any modifications to a wire requires a Customers signature.
How do you verify foreign currency when buying from a customer and what do you do with it after it is
purchased? - ANSWERSCurrency is verified in FCE website by clicking the verify currency button. Once
you click Verify Currency, a screen will appear showing what the currency should look like. Check the
note against the picture to verify the currency is authentic. If you do not see a picture of the note on the
screen, please call FCE for verification. It could be that we do not deal with that currency or the note is
no longer in circulation in which case, you should not accept it. Currency must be locked in dual control
vault. If Vault Custodian is present they can secure in working vault and maintain single control until end
of day. All other store staff must access the banknotes under dual control.
What do you do with cash found in your store or at the ATM? - ANSWERSShipment are prepared and
received and verified under dual control. If the coin/currency is old, foreign, or could be worth more
than face value, Employees would instead follow the procedures for safekeeping items.
Cash Found at the ATM
Cash located in/on the depository should be credited to the ATM Deposit Clearing general ledger
account 308215 using your Store RC.
, Cash located in/on the dispenser should be credited to the ATM Cash Difference general ledger account
158008 using your Store RC (Store serviced machines only).
Steps for cash found in Store or on Bank Premise:
Assign the found cash in one teller who places it in their drawer. Process a GL credit to abandoned
property as list in the escheated cash section of the WAG. Email abandoned property as described in the
WAG.
What do you do if a skimming device is detected? - ANSWERS- Report all Customer concerns regarding
unusual ATM equipment at TD Bank ATM's.
- Call GSI immediately at 856-470-3797
- Take pictures of damage and send to GSI and ROO
- If a Skimming device is found on machine - leave intact, place out of order through Diebold and call
local police.
- Complete a Security incident report after reporting to GSI and ROO (don't forget Guardian Angel report)
How are TCD/TCR machines accessed, how often do you audit them and what is the process? -
ANSWERSDual control - Team members vary by store
TCD and TCR cash are audited montly under dual control. Cash is removed from the machine one
denomination at a time and reloaded into the TCR so it can be counted.
How do you handle a Night Depository discrepancy? - ANSWERSIf the deposit does not balance,
immediately Bump It Up to your supervisor. Re-verify the cash and checks with the deposit ticket under
dual control. Once verified update the deposit ticket with the correct amount and process the deposit in
Encore! Teller (the two Employees who verify the cash/checks should also initial the deposit ticket). As a
best practice, call the Customer to notify them the cash/checks were added incorrectly and provide
them with the correct amount.
What steps do you follow when accepting an incoming shipment of official check stock? -
ANSWERSWhen accepting incoming shipments, verify the quantity and serial numbers match the
enclosed Northstar Trust Receipt Acknowledgement form and immediately secure under dual control. All
incoming shipments must be bulk verified under dual control against the Trust Receipt.
Northstar Trust Receipt Acknowledgement forms should retained until the next quarterly audit is
completed in the quarterly binder. If there is an discrepancy with an incoming shipment, report it to the
Official Checks Unit at 1-800-556-4354, option 7
