WGU C215 Pre-assessment PVDC
Which definition used for quality evaluates how well a product performs its
intended function? - correct answer ✔Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - correct answer ✔14 points for
quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - correct answer ✔ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - correct answer ✔Checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - correct answer ✔Control chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process? - correct answer
✔Enhance competition; understand consumer preferences; maintain
communication with operations
What is the common them in total quality management (TQM) across all
functions in an organization? - correct answer ✔To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data? -
correct answer ✔Mean
What do assignable causes of variation indicate? - correct answer ✔Out-of-
control signals were found in the process
Which continuous improvement method does Cpk measure? - correct answer
✔How close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma? - correct answer ✔Technical
tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - correct answer ✔Screen patients and
fast-track those with minor ailments
Which two factors affect a service location decision? - correct answer
✔Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - correct
answer ✔Proximity to customers
Which definition used for quality evaluates how well a product performs its
intended function? - correct answer ✔Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - correct answer ✔14 points for
quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - correct answer ✔ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - correct answer ✔Checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - correct answer ✔Control chart
Which group of keywords or phrases describes the critical role that marketing
plays in the total quality management (TQM) process? - correct answer
✔Enhance competition; understand consumer preferences; maintain
communication with operations
What is the common them in total quality management (TQM) across all
functions in an organization? - correct answer ✔To satisfy customer needs
, Which concept of variation measures the central tendency of a set of data? -
correct answer ✔Mean
What do assignable causes of variation indicate? - correct answer ✔Out-of-
control signals were found in the process
Which continuous improvement method does Cpk measure? - correct answer
✔How close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma? - correct answer ✔Technical
tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - correct answer ✔Screen patients and
fast-track those with minor ailments
Which two factors affect a service location decision? - correct answer
✔Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - correct
answer ✔Proximity to customers
