NUSA 201 COMMUNICATION
STUDY SET EXAM
Communication and Interpersonal Relationships - Answer -communication is the means
to establish helping-trust relationships
-the ability to relate to others is important for interpersonal communication
-developing communication skills requires an understanding both of the communication
process and of one's own communication experience
National Patient Safety Goals (NPSG) --The Joint Commission (TJC) - Answer -identify
patients correctly
-improve staff communication
-use medicines safely
-use alarms safely
-prevent infection
-identify patient safety risks
-prevent mistakes in surgery
COMMUNICATION & NURSING PRACTICE - Answer A lifelong learning process for
nurses
An essential attribute of professional nursing practice
-assertiveness
-Builds relationships with patients, families, and multidisciplinary team members
4 Stages/Phases of Nurse-Patient (Caring) Helping Relationship - Answer 1.
Preinteraction
2. Orientation
3. Working
4. Termination
Preinteraction Phase - Answer occurs before meeting the patient
- reviewing the charts, getting medical reports, etc.
, -understanding what is going with the patients that you are meeting
Orientation Phase - Answer when the nurse and the patient meet and get to know each
other
-clarifying roles and expectations
-introduce with confidence
-establish trust
Working Phase - Answer When the nurse and the patient work together to solve
problems and accomplish goals
-the majority of your shift/interaction with the patient
Termination Phase - Answer occurs at the end of a relationship
-saying goodbye to the patients before leaving the shifts
-handing info about the pt's next caregiver
The Power of Communication - Answer Every nuance of posture, every small expression
and gesture, every word chosen, every attitude held -all have the potential to hurt or
heal
Professional Nursing Relationship - Answer 1. Nurse-patient caring relationship
2. nurse-family relationships
3. nurse-health team relationships
4. nurse-community relationships
nurse-patient caring relationships - Answer nurses need self-awareness, motivation,
empathy, & social skills to build helping therapeutic relationships w/ patients
-Non-judgmental relationship w/ pt is important!
Nurse-family relationships - Answer -requires understanding of the complexities of
family dynamics,
-collaborate w/ the pt family & include them in the care as much as you can
nurse-health team relationships - Answer Effective communication w/ other members of
the HC team affects pt outcomes, pt safety, and the work environment.
Technique for Effective Communication:
a) SACCIA
b) SBAR
STUDY SET EXAM
Communication and Interpersonal Relationships - Answer -communication is the means
to establish helping-trust relationships
-the ability to relate to others is important for interpersonal communication
-developing communication skills requires an understanding both of the communication
process and of one's own communication experience
National Patient Safety Goals (NPSG) --The Joint Commission (TJC) - Answer -identify
patients correctly
-improve staff communication
-use medicines safely
-use alarms safely
-prevent infection
-identify patient safety risks
-prevent mistakes in surgery
COMMUNICATION & NURSING PRACTICE - Answer A lifelong learning process for
nurses
An essential attribute of professional nursing practice
-assertiveness
-Builds relationships with patients, families, and multidisciplinary team members
4 Stages/Phases of Nurse-Patient (Caring) Helping Relationship - Answer 1.
Preinteraction
2. Orientation
3. Working
4. Termination
Preinteraction Phase - Answer occurs before meeting the patient
- reviewing the charts, getting medical reports, etc.
, -understanding what is going with the patients that you are meeting
Orientation Phase - Answer when the nurse and the patient meet and get to know each
other
-clarifying roles and expectations
-introduce with confidence
-establish trust
Working Phase - Answer When the nurse and the patient work together to solve
problems and accomplish goals
-the majority of your shift/interaction with the patient
Termination Phase - Answer occurs at the end of a relationship
-saying goodbye to the patients before leaving the shifts
-handing info about the pt's next caregiver
The Power of Communication - Answer Every nuance of posture, every small expression
and gesture, every word chosen, every attitude held -all have the potential to hurt or
heal
Professional Nursing Relationship - Answer 1. Nurse-patient caring relationship
2. nurse-family relationships
3. nurse-health team relationships
4. nurse-community relationships
nurse-patient caring relationships - Answer nurses need self-awareness, motivation,
empathy, & social skills to build helping therapeutic relationships w/ patients
-Non-judgmental relationship w/ pt is important!
Nurse-family relationships - Answer -requires understanding of the complexities of
family dynamics,
-collaborate w/ the pt family & include them in the care as much as you can
nurse-health team relationships - Answer Effective communication w/ other members of
the HC team affects pt outcomes, pt safety, and the work environment.
Technique for Effective Communication:
a) SACCIA
b) SBAR
