BUILDING OFFICIAL MM MANAGEMENT CERTIFIED
STUDY GUIDE : QUESTIONS AND ANSWERS
Regardless of the high degree of professionalism attained by members of the building
department in its conduct of things scientific and technical, it will be judged more critically on
____________. its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and
IRC contain sections that allow for the approval of alternatives to gain code compliance. One of
the best tools available to an inspector in approving alternative materials and methods is
_____________. utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in
the construction process and in achieving safe buildings. collaborative effort
One indication of poor time management on the part of an inspector is that the ___________.
inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside
about the decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried
someone will find out? This type of questioning is called ____________. the Butterfly test
Television, radio, newspapers and the internet all help shape ___________. public opinion
Whose responsibility is it to acquaint the political body with the purpose of the building
department and the need to refrain from becoming involved in the daily operations of the
building department? the building official
Coordination between departments is often inadequate. _________ is a method that provides
solutions to a fractured process. The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable
companies that make up the tax base such as owners of commercial real estate? The chamber
of commerce
Performance measures and indicators are used to determine the __________ and __________ of
the staff's work activities. quality, quantity
The challenge in any department seems to be managing _________, such as personal
appearance, manners and communication skills. intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon
against ________ the code enforcement process ignorance of
The best attitude for members of the building safety department to adopt when dealing with a
member of the public is _________. patience
Code education begins at the highest levels of the organization through policies and __________
of the building department, which may include public presentations to interested groups.
outreach efforts
CRM software systems are one of the most popular forms of receiving public feedback. What
does CRM stand for? Customer Relationship Management
One method of receiving feedback is working with local newspaper outlets to create a regular
_________ allowing the building official to respond to questions posed by the public column
The building official is the _________ in charge of the building safety department. As such, they
also serve as the voice and face of the department. It is incumbent on the building official to
attend regular stakeholder association meetings such as the local home builders, building owners
and managers, AIA, etc., in order to receive feedback and have a positive flow of
communication. executive official
STUDY GUIDE : QUESTIONS AND ANSWERS
Regardless of the high degree of professionalism attained by members of the building
department in its conduct of things scientific and technical, it will be judged more critically on
____________. its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and
IRC contain sections that allow for the approval of alternatives to gain code compliance. One of
the best tools available to an inspector in approving alternative materials and methods is
_____________. utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in
the construction process and in achieving safe buildings. collaborative effort
One indication of poor time management on the part of an inspector is that the ___________.
inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside
about the decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried
someone will find out? This type of questioning is called ____________. the Butterfly test
Television, radio, newspapers and the internet all help shape ___________. public opinion
Whose responsibility is it to acquaint the political body with the purpose of the building
department and the need to refrain from becoming involved in the daily operations of the
building department? the building official
Coordination between departments is often inadequate. _________ is a method that provides
solutions to a fractured process. The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable
companies that make up the tax base such as owners of commercial real estate? The chamber
of commerce
Performance measures and indicators are used to determine the __________ and __________ of
the staff's work activities. quality, quantity
The challenge in any department seems to be managing _________, such as personal
appearance, manners and communication skills. intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon
against ________ the code enforcement process ignorance of
The best attitude for members of the building safety department to adopt when dealing with a
member of the public is _________. patience
Code education begins at the highest levels of the organization through policies and __________
of the building department, which may include public presentations to interested groups.
outreach efforts
CRM software systems are one of the most popular forms of receiving public feedback. What
does CRM stand for? Customer Relationship Management
One method of receiving feedback is working with local newspaper outlets to create a regular
_________ allowing the building official to respond to questions posed by the public column
The building official is the _________ in charge of the building safety department. As such, they
also serve as the voice and face of the department. It is incumbent on the building official to
attend regular stakeholder association meetings such as the local home builders, building owners
and managers, AIA, etc., in order to receive feedback and have a positive flow of
communication. executive official
