NCCT Medical Assistant. Interactive Review.
h h h h
2024correct 100% with Rationale Highly
h h h h h h
recommended
h
When hwriting ha h business hletter, hthe hmedical hassistant hshould hinclude hwhich htype hof hpunctuation
hfollowing
the hsalutation?
A. semi-colon
B. hyphen
C. comma
D. colon h{{Ans- hD. hcolon
Rationale
A h salutation h is h followed hby hthe h colon h(introductory h greeting) hflush hwith hthe h left hmargin h in h a
hprofessional hletter. hIt his hgenerally hconsidered happropriate huse hof hpunctuation hin hbusiness
hletter hwriting.h(Example: hDear hMr. hMartinez:) hA hsemi-colon, hhyphen hand hcomma hare h not
hgenerally hused hin ha hsalutation hbut hare hcommonly hused hwithin hsentences.
A h business hletter hshould hbe hfolded hin hwhich hof hthe hfollowing hpositions hwhen husing ha hstandard
hNo. h 10 henvelope?
A. half, hhorizontally
B. half,
h vertically hC.
h thirds, hface-up
D. h quarters, hface-down h{{Ans- hC. hthirds, hface-up
Rationale
To hensure hthe hletter hfits hin hthe henvelope hand hcan hbe hremoved heasily hand hintact, ha
hbusiness hletter his hfolded hinto hequal hthirds hwith hthe hhead hof hthe hletter hfacing hupwards
h(with hthe hgreeting hside hon hthe hinside). hFolding ha hletter hinto hfourths hor hhalf h(both
hhorizontally hor hvertically) hwill hsimply hprevent hthehletter hfrom hfitting hinto hthe henvelope.
Which hof hthe hfollowing hquestions hshould hthe hmedical hassistant hask hto hgain hthe hmost hpertinent
hinformation habout hthe hpatient's hchief hconcern hwhile htaking hher hhistory?
A. h What h medications hare hyou hcurrently
htaking?hB. h What hbrings hyou hin h to h see hthe
hdoctor htoday?
C. h On h a hscale hof h1-10, h where hwould hyou hrate hyour hpain?
D. h When hwas h your hlast h menstrual hperiod? h{{Ans- hB. hWhat hbrings hyou hin hto h see hthe hdoctor
htoday?
,Rationale
,A hpatient hanswering han hopen hended hquestion his hable hto hexpand hon hwhat his hof hcurrent
hconcern hto hthem.hIt hencourages hthe hpatient hto hcommunicate hspecific hdetails hto heffectively
hprovide happropriate hcare hand haddress hthe hhealth hissue. hThe hother hchoices hare hclosed-ended
hquestions heliciting ha hsimple hanswer hthat hmay hnot h lead hto htheir hsubmitting hfurther hpertinent
hinformation.
When hcomposing ha hbusiness hletter, hhow hshould hthe hmedical hassistant hproperly hindicate
hcopies hof hthehletter hare hbeing hsent hto hothers?
A. List hthe hnames hbelow hthe hsender's hname.
B. Enter h "Encl" hfollowed hby hthe hnames.
C. Enter h"Re" h followed hby hthe hnames.
D. Enter h "cc" h followed hby hthe hnames. h{{Ans- hD. hEnter h"cc" h followed hby hthe hnames.
Rationale
Underneath hthe hsignatory hsection, hthe hCC hindicates ha hcarbon hcopy hhas hbeen hincluded hand
hnames hthe hindividual hin hreceipt hof hthe hcopy. h"Encl" hwould hbe hused hif hanother hdocument
hwas hbeing hsent hwith hthe hcover hletter hand h"Re" hmeans hRegarding h(and his hfollowed hby ha
hsubject hline). hJust hlisting hnames hbelow hthehsignature hline hdoes hnot hconvey hdirection hor
h purpose.
The hmedical hassistant haligns hall hparts hof ha hbusiness hletter hat hthe hleft hmargin. hThis his han
hexample hof hwhichhof hthe hfollowing hletter hformats?
A. h Simplified hletter
hstylehB. hFull hblock hstyle
C. h Modified hblock hstyle
D. h Semi hblock hstyle h{{Ans- hB. hFull hblock hstyle
Rationale
A hFull hBlock hStyle his hthe hrecognized halignment hfor hmost hbusiness hcommunications. hThe hdate,
hsalutation,hparagraphs hand hsignature hblock hare hall hflush hwith hthe hleft hmargin. hThis his hthe
hmost hcommon hbusiness hletter hformat hnot h simplified, hmodified hor hsemi hblock hstyles.
Which hof h the hfollowing his han hinappropriate hcomplimentary hclosing hfor ha hbusiness hletter?
A. "Sincerely"
B. "Respectfully"
C. "Best h Regards"
D. "Wishing hYou hthe hBest" h{{Ans- hD. h"Wishing hYou hthe h Best"
Rationale
The hclosing hsalutation hon hall hcorrespondence hin ha hphysician's hoffice hmust hbe hprofessional.
hWishing hYouhthe h Best his hfriendly hbut hnot has h professional has hSincerely, hRespectfully, hBest hRegards
hor h Regards.
, What h five hpieces hof hinformation hmust hbe havailable hon hevery hsample hin hthe hlaboratory?
A. Full hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, htests hcollected
B. Full hname, hinsurance hinformation, hpatient hlocation, hdate hof hcollection, htime hof hcollection
C. Full hname, hinsurance hinformation, hpatient hlocation, htests hcollected, htime hof hcollection
D. Full hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, hcollector's hidentity
h{{Ans- hD. hFull hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, hcollector's
hidentity
Rationale
Full hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, hand hthe hcollector's
hidentity hare hrequired hfor heach hpatient hspecimen hor hsample hin hthe hmedical hlaboratory. hThe
hinsurance hbilling hinformation hand hlist hof htests hordered hwill hbe hin hthe hpatient haccount
hinformation, hbut hnot hnecessarilyhpart h of hthe hpatient htest hsample hlabel.
Recording hthe hpatient's hcritical hglucose hvalue hin hthe hmedical hrecord his han hexample hof
hwhich hof hthehfollowing?
A. good hlaboratory hpractices h(GLPs)
B. competency hevaluations
C. threshold hvalues
D. quality hcontrol h(QC) h{{Ans- hA. hgood hlaboratory hpractices h(GLPs)
Rationale
All h"critical" hlab hvalues hshould hbe hrecorded hin hthe hmedical hrecord has ha hmatter hof hgood
hlaboratory hpractice. hMany htimes, hcritical hlab hvalues hare halso hcalled hto hphysicians hor hnursing
hstaff has hwell. hA hpatient's hglucose hlevel hwould hnot hbe hpart h of h staff h competency hevaluations,
hthreshold hvalues, hor hQC.
Which hof h the hfollowing his han happropriate hway hto h greet ha h patient?
A. "Welcome hto hDr. h Doe's hoffice. hMy hname his hJohn. hHow h may h I h help hyou?"
B. "Can h you hplease hsign hin hon hthe hregistration hform?"
C. "Can h I h please hsee hyour hinsurance hcard hand hID?"
D. "Good hAfternoon. hAccording hto hour hrecords hyour hcopayment his..." h{{Ans- hA. h"Welcome hto
hDr. hDoe'shoffice. hMy hname his hJohn. hHow hmay hI hhelp hyou?"
Rationale
Welcoming ha hpatient, hidentifying hyourself hto hthem hand hasking han hopen hended
hquestion, his hopenhcommunication hthat his hboth hwarm hand hprofessional. hThe hother
hquestions hdo hnot hlead hto hopen hcommunication hbut h are h abrupt hand h are hexamples hof
ha hclosed hcommunication hstyle.
h h h h
2024correct 100% with Rationale Highly
h h h h h h
recommended
h
When hwriting ha h business hletter, hthe hmedical hassistant hshould hinclude hwhich htype hof hpunctuation
hfollowing
the hsalutation?
A. semi-colon
B. hyphen
C. comma
D. colon h{{Ans- hD. hcolon
Rationale
A h salutation h is h followed hby hthe h colon h(introductory h greeting) hflush hwith hthe h left hmargin h in h a
hprofessional hletter. hIt his hgenerally hconsidered happropriate huse hof hpunctuation hin hbusiness
hletter hwriting.h(Example: hDear hMr. hMartinez:) hA hsemi-colon, hhyphen hand hcomma hare h not
hgenerally hused hin ha hsalutation hbut hare hcommonly hused hwithin hsentences.
A h business hletter hshould hbe hfolded hin hwhich hof hthe hfollowing hpositions hwhen husing ha hstandard
hNo. h 10 henvelope?
A. half, hhorizontally
B. half,
h vertically hC.
h thirds, hface-up
D. h quarters, hface-down h{{Ans- hC. hthirds, hface-up
Rationale
To hensure hthe hletter hfits hin hthe henvelope hand hcan hbe hremoved heasily hand hintact, ha
hbusiness hletter his hfolded hinto hequal hthirds hwith hthe hhead hof hthe hletter hfacing hupwards
h(with hthe hgreeting hside hon hthe hinside). hFolding ha hletter hinto hfourths hor hhalf h(both
hhorizontally hor hvertically) hwill hsimply hprevent hthehletter hfrom hfitting hinto hthe henvelope.
Which hof hthe hfollowing hquestions hshould hthe hmedical hassistant hask hto hgain hthe hmost hpertinent
hinformation habout hthe hpatient's hchief hconcern hwhile htaking hher hhistory?
A. h What h medications hare hyou hcurrently
htaking?hB. h What hbrings hyou hin h to h see hthe
hdoctor htoday?
C. h On h a hscale hof h1-10, h where hwould hyou hrate hyour hpain?
D. h When hwas h your hlast h menstrual hperiod? h{{Ans- hB. hWhat hbrings hyou hin hto h see hthe hdoctor
htoday?
,Rationale
,A hpatient hanswering han hopen hended hquestion his hable hto hexpand hon hwhat his hof hcurrent
hconcern hto hthem.hIt hencourages hthe hpatient hto hcommunicate hspecific hdetails hto heffectively
hprovide happropriate hcare hand haddress hthe hhealth hissue. hThe hother hchoices hare hclosed-ended
hquestions heliciting ha hsimple hanswer hthat hmay hnot h lead hto htheir hsubmitting hfurther hpertinent
hinformation.
When hcomposing ha hbusiness hletter, hhow hshould hthe hmedical hassistant hproperly hindicate
hcopies hof hthehletter hare hbeing hsent hto hothers?
A. List hthe hnames hbelow hthe hsender's hname.
B. Enter h "Encl" hfollowed hby hthe hnames.
C. Enter h"Re" h followed hby hthe hnames.
D. Enter h "cc" h followed hby hthe hnames. h{{Ans- hD. hEnter h"cc" h followed hby hthe hnames.
Rationale
Underneath hthe hsignatory hsection, hthe hCC hindicates ha hcarbon hcopy hhas hbeen hincluded hand
hnames hthe hindividual hin hreceipt hof hthe hcopy. h"Encl" hwould hbe hused hif hanother hdocument
hwas hbeing hsent hwith hthe hcover hletter hand h"Re" hmeans hRegarding h(and his hfollowed hby ha
hsubject hline). hJust hlisting hnames hbelow hthehsignature hline hdoes hnot hconvey hdirection hor
h purpose.
The hmedical hassistant haligns hall hparts hof ha hbusiness hletter hat hthe hleft hmargin. hThis his han
hexample hof hwhichhof hthe hfollowing hletter hformats?
A. h Simplified hletter
hstylehB. hFull hblock hstyle
C. h Modified hblock hstyle
D. h Semi hblock hstyle h{{Ans- hB. hFull hblock hstyle
Rationale
A hFull hBlock hStyle his hthe hrecognized halignment hfor hmost hbusiness hcommunications. hThe hdate,
hsalutation,hparagraphs hand hsignature hblock hare hall hflush hwith hthe hleft hmargin. hThis his hthe
hmost hcommon hbusiness hletter hformat hnot h simplified, hmodified hor hsemi hblock hstyles.
Which hof h the hfollowing his han hinappropriate hcomplimentary hclosing hfor ha hbusiness hletter?
A. "Sincerely"
B. "Respectfully"
C. "Best h Regards"
D. "Wishing hYou hthe hBest" h{{Ans- hD. h"Wishing hYou hthe h Best"
Rationale
The hclosing hsalutation hon hall hcorrespondence hin ha hphysician's hoffice hmust hbe hprofessional.
hWishing hYouhthe h Best his hfriendly hbut hnot has h professional has hSincerely, hRespectfully, hBest hRegards
hor h Regards.
, What h five hpieces hof hinformation hmust hbe havailable hon hevery hsample hin hthe hlaboratory?
A. Full hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, htests hcollected
B. Full hname, hinsurance hinformation, hpatient hlocation, hdate hof hcollection, htime hof hcollection
C. Full hname, hinsurance hinformation, hpatient hlocation, htests hcollected, htime hof hcollection
D. Full hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, hcollector's hidentity
h{{Ans- hD. hFull hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, hcollector's
hidentity
Rationale
Full hname, hunique hidentifier, hdate hof hcollection, htime hof hcollection, hand hthe hcollector's
hidentity hare hrequired hfor heach hpatient hspecimen hor hsample hin hthe hmedical hlaboratory. hThe
hinsurance hbilling hinformation hand hlist hof htests hordered hwill hbe hin hthe hpatient haccount
hinformation, hbut hnot hnecessarilyhpart h of hthe hpatient htest hsample hlabel.
Recording hthe hpatient's hcritical hglucose hvalue hin hthe hmedical hrecord his han hexample hof
hwhich hof hthehfollowing?
A. good hlaboratory hpractices h(GLPs)
B. competency hevaluations
C. threshold hvalues
D. quality hcontrol h(QC) h{{Ans- hA. hgood hlaboratory hpractices h(GLPs)
Rationale
All h"critical" hlab hvalues hshould hbe hrecorded hin hthe hmedical hrecord has ha hmatter hof hgood
hlaboratory hpractice. hMany htimes, hcritical hlab hvalues hare halso hcalled hto hphysicians hor hnursing
hstaff has hwell. hA hpatient's hglucose hlevel hwould hnot hbe hpart h of h staff h competency hevaluations,
hthreshold hvalues, hor hQC.
Which hof h the hfollowing his han happropriate hway hto h greet ha h patient?
A. "Welcome hto hDr. h Doe's hoffice. hMy hname his hJohn. hHow h may h I h help hyou?"
B. "Can h you hplease hsign hin hon hthe hregistration hform?"
C. "Can h I h please hsee hyour hinsurance hcard hand hID?"
D. "Good hAfternoon. hAccording hto hour hrecords hyour hcopayment his..." h{{Ans- hA. h"Welcome hto
hDr. hDoe'shoffice. hMy hname his hJohn. hHow hmay hI hhelp hyou?"
Rationale
Welcoming ha hpatient, hidentifying hyourself hto hthem hand hasking han hopen hended
hquestion, his hopenhcommunication hthat his hboth hwarm hand hprofessional. hThe hother
hquestions hdo hnot hlead hto hopen hcommunication hbut h are h abrupt hand h are hexamples hof
ha hclosed hcommunication hstyle.
