Chapter 14 Objectives WGU C202
Describe employee engagement and explain why it is important to organizations - correct answer
✔✔occurs when employees are committed to, involved with, and enthusiastic about their work. There is
less turnover when employees are committed to the organization
Explain the three types of organizational commitment - correct answer ✔✔Affective: positive emotional
attachment to the organization and strong identification with it values and goals
Normative: feeling obligated to stay with an organization for moral or ethical reasons
Continuance: staying with an organization because of perceived high economic and/or social costs
involved leaving
Describe the six types of turnover - correct answer ✔✔Voluntary: employee chooses to leave
Involuntary: employer discharges the employee due to poor performance
Functional: the departure of a poor performer that could benefit the organization
dysfunctional: the departure of a successful employee who the company would have like to retain
avoidable: preventable turnover - turnover due to lack of promotion opportunties
unavoidable: turnover due to relocation of the employees spouse
Describe the three types of involuntary separations - correct answer ✔✔Downsizing: permanent
reduction of employees
Layoffs: reduction in force, temporary reduction
Terminations: permanent separation of a single employee
Explain how voluntary turnover can be reduced - correct answer ✔✔have retention plan in place to find
out why employees are leaving. Give employees realistic job previews, flexible work, higher quality
supervisors, provide support, strengthen the culture
explain why succession management is important - correct answer ✔✔helps and organization best
deploy talent to meet its business goals. Involved ongoing strategic talent planning, retirement and
retention planning and talent assessment and development.
Describe employee engagement and explain why it is important to organizations - correct answer
✔✔occurs when employees are committed to, involved with, and enthusiastic about their work. There is
less turnover when employees are committed to the organization
Explain the three types of organizational commitment - correct answer ✔✔Affective: positive emotional
attachment to the organization and strong identification with it values and goals
Normative: feeling obligated to stay with an organization for moral or ethical reasons
Continuance: staying with an organization because of perceived high economic and/or social costs
involved leaving
Describe the six types of turnover - correct answer ✔✔Voluntary: employee chooses to leave
Involuntary: employer discharges the employee due to poor performance
Functional: the departure of a poor performer that could benefit the organization
dysfunctional: the departure of a successful employee who the company would have like to retain
avoidable: preventable turnover - turnover due to lack of promotion opportunties
unavoidable: turnover due to relocation of the employees spouse
Describe the three types of involuntary separations - correct answer ✔✔Downsizing: permanent
reduction of employees
Layoffs: reduction in force, temporary reduction
Terminations: permanent separation of a single employee
Explain how voluntary turnover can be reduced - correct answer ✔✔have retention plan in place to find
out why employees are leaving. Give employees realistic job previews, flexible work, higher quality
supervisors, provide support, strengthen the culture
explain why succession management is important - correct answer ✔✔helps and organization best
deploy talent to meet its business goals. Involved ongoing strategic talent planning, retirement and
retention planning and talent assessment and development.
