IAHSS Supervisor 2024 Exam Questions
and Answers All Correct
What is a developmental appraisal? - Answer-Uses traditional appraisal components
and incorporates a structure of communication between the employee and
management.
If it is not documented, it did not ______________________ . - Answer-happen.
Which of the following describes the two basic categories of authority? - Answer-Formal
and Informal
The chain of command is often described by which term? - Answer-Unbroken line of
authority
The security profession has a tendency toward which style of management? - Answer-
Authoritarian
Which of the following is not a trait of a successful supervisor? - Answer-Span of control
Informal authority is not granted by the organization, but developed by the
_______________________. - Answer-Individual
_______________ ________________ a group-oriented management style-- is the
preferred supervisory style. - Answer-Quality Management
Open, two-way ______________________ is vital for success with quality
management. - Answer-Communication
As the supervisor, you are the channel of ________________________ between
departments. - Answer-Communication
What is the difference between managers and leaders? - Answer-Leaders do the right
thing.
According to Chapter 5, how many basic functions are there of effective leadership? -
Answer-Eight
Which type of leader motivates other by using inspirational approaches? - Answer-
Transformational leader
, Which of the following best defines delegation as described in Chapter 5? - Answer-A
way to multiply effectiveness through others.
Manager do things _______________ while leaders do the ____________ thing. -
Answer-Right.... right
A successful ______________________ develops the team, creates vision, clarifies
values, positions the staff, communicates effectively, empowers staff, coaches staff, and
measures success. - Answer-Leader
Which of the following describes a complaint? - Answer-Statement of unhappiness
Which of the following is not a stress factor? - Answer-Desire to help people
How often should the employee handbook be updated? - Answer-Yearly
Which of the following is not a result of dissatisfaction? - Answer-Fair treatment
Which of the following is not part of the resolution process? - Answer-Time-specific
discussion.
Maintaining ____________, harmony, and productivity is a basic element of supervisory
responsibilities. - Answer-Peace
Effective supervisors are ____________________ and pay attention to what is going on
in the workplace. - Answer-Proactive
Early intervention is most _____________________. - Answer-Effective
You want to be seen as being fair, impartial, non-judgmental, and sincerely interested in
a _____________________. - Answer-Solution
What type of act is listening? - Answer-Unnatural
What type of questions should you use to gather information? - Answer-Open-ended
Which of the following is not a core condition of effective communications? - Answer-
Free of distraction
What always stays constant regardless of where you work? - Answer-Change
What is the goal of managed care systems? - Answer-To control cost
Which category in the institutions organizational chart best describes line officers'
position? - Answer-Employee
and Answers All Correct
What is a developmental appraisal? - Answer-Uses traditional appraisal components
and incorporates a structure of communication between the employee and
management.
If it is not documented, it did not ______________________ . - Answer-happen.
Which of the following describes the two basic categories of authority? - Answer-Formal
and Informal
The chain of command is often described by which term? - Answer-Unbroken line of
authority
The security profession has a tendency toward which style of management? - Answer-
Authoritarian
Which of the following is not a trait of a successful supervisor? - Answer-Span of control
Informal authority is not granted by the organization, but developed by the
_______________________. - Answer-Individual
_______________ ________________ a group-oriented management style-- is the
preferred supervisory style. - Answer-Quality Management
Open, two-way ______________________ is vital for success with quality
management. - Answer-Communication
As the supervisor, you are the channel of ________________________ between
departments. - Answer-Communication
What is the difference between managers and leaders? - Answer-Leaders do the right
thing.
According to Chapter 5, how many basic functions are there of effective leadership? -
Answer-Eight
Which type of leader motivates other by using inspirational approaches? - Answer-
Transformational leader
, Which of the following best defines delegation as described in Chapter 5? - Answer-A
way to multiply effectiveness through others.
Manager do things _______________ while leaders do the ____________ thing. -
Answer-Right.... right
A successful ______________________ develops the team, creates vision, clarifies
values, positions the staff, communicates effectively, empowers staff, coaches staff, and
measures success. - Answer-Leader
Which of the following describes a complaint? - Answer-Statement of unhappiness
Which of the following is not a stress factor? - Answer-Desire to help people
How often should the employee handbook be updated? - Answer-Yearly
Which of the following is not a result of dissatisfaction? - Answer-Fair treatment
Which of the following is not part of the resolution process? - Answer-Time-specific
discussion.
Maintaining ____________, harmony, and productivity is a basic element of supervisory
responsibilities. - Answer-Peace
Effective supervisors are ____________________ and pay attention to what is going on
in the workplace. - Answer-Proactive
Early intervention is most _____________________. - Answer-Effective
You want to be seen as being fair, impartial, non-judgmental, and sincerely interested in
a _____________________. - Answer-Solution
What type of act is listening? - Answer-Unnatural
What type of questions should you use to gather information? - Answer-Open-ended
Which of the following is not a core condition of effective communications? - Answer-
Free of distraction
What always stays constant regardless of where you work? - Answer-Change
What is the goal of managed care systems? - Answer-To control cost
Which category in the institutions organizational chart best describes line officers'
position? - Answer-Employee
