Chapter 2: Business Process and
Decision Making
Business process - correct answer ✔Set of activities, tasks, or steps
designed to produce a product or service
Activities, Resources, Facilities, Information - correct answer ✔Components
of a business process (ARFI)
Information - correct answer ✔Knowledge derived from data, Data presented
in a meaningful context,
Processed Data
data - correct answer ✔recorded facts or figures
Timely information - correct answer ✔information that is produced in time for
its intended use
Business Process Management (BPM) - correct answer ✔field of
management that promotes the development of effective and efficient
processes through continuous improvement and innovation
Automated system - correct answer ✔work formerly done by people who
followed procedures has been changed so that computers now do that work
by following instructions in software
Transaction processing systems (TPS) - correct answer ✔Information
systems that support operational decision making
Decision Making
Business process - correct answer ✔Set of activities, tasks, or steps
designed to produce a product or service
Activities, Resources, Facilities, Information - correct answer ✔Components
of a business process (ARFI)
Information - correct answer ✔Knowledge derived from data, Data presented
in a meaningful context,
Processed Data
data - correct answer ✔recorded facts or figures
Timely information - correct answer ✔information that is produced in time for
its intended use
Business Process Management (BPM) - correct answer ✔field of
management that promotes the development of effective and efficient
processes through continuous improvement and innovation
Automated system - correct answer ✔work formerly done by people who
followed procedures has been changed so that computers now do that work
by following instructions in software
Transaction processing systems (TPS) - correct answer ✔Information
systems that support operational decision making
