NHA CMAA Practice Test 1
Which of the following schedules more than one patient at the same time with the same provider while
still allowing adequate time within the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave - correct answer ✔✔d. wave
A provider is running 30 minutes behind schedule because of an early morning emergency. Which of the
following actions should the medical administrative assistant take to maintain effective scheduling in an
office?
a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait
or reschedule
b. call afternoon patients and tell them there was unexpected delay in the schedule and their
appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and that their appointments
have been rescheduled - correct answer ✔✔a. Inform waiting patients that an emergency has caused a
delay in the schedule and that they can wait or reschedule
A provider asks a medical administrative assistant to schedule a surgery to remove a patient's
gallbladder. The assistant should schedule the patient for which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy - correct answer ✔✔d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her condition. Which of the
following actions is appropriate for the medical administrative assistant to take?
a. Route to call to the clinical medical assistant
,b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question - correct answer ✔✔b. take a message for the physician
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department - correct answer ✔✔c. laboratory
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified - correct answer ✔✔a. Block
A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following
should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia - correct answer ✔✔d. tachycardia
A medical administrative assistant should take which of the following actions to be in compliance with
OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination - correct answer ✔✔a. participate in training concerning infection
control
, Which of the following must be provided to a patient on a first visit, as required by HIPAA?
a. an authorization form
b. notice of privacy practices
c. a consent form
d. patient's bill of rights - correct answer ✔✔b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has a referral from a
provider. When the patient calls to schedule an appointment, which of the following actions should the
cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral - correct answer ✔✔b. verify that the patient's
insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
c. CLIA
d. DOL - correct answer ✔✔a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients who are older than 65 years
of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do pay premiums
c. Medicare if funded by the federal government, but Medicaid is funded by both state and federal
governments
d. Medicare is a health care assistance program, and Medicaid provides insurance coverage - correct
answer ✔✔c. Medicare if funded by the federal government, but Medicaid is funded by both state and
federal governments
Which of the following schedules more than one patient at the same time with the same provider while
still allowing adequate time within the hour to see all scheduled patients?
a. double-booking
b. clustering
c. open hours
d. wave - correct answer ✔✔d. wave
A provider is running 30 minutes behind schedule because of an early morning emergency. Which of the
following actions should the medical administrative assistant take to maintain effective scheduling in an
office?
a. Inform waiting patients that an emergency has caused a delay in the schedule and that they can wait
or reschedule
b. call afternoon patients and tell them there was unexpected delay in the schedule and their
appointments will be postponed
c. cancel afternoon appointments and reschedule for first available openings
d. tell waiting patients and emergency has caused a delay in the schedule and that their appointments
have been rescheduled - correct answer ✔✔a. Inform waiting patients that an emergency has caused a
delay in the schedule and that they can wait or reschedule
A provider asks a medical administrative assistant to schedule a surgery to remove a patient's
gallbladder. The assistant should schedule the patient for which of the following?
a. Cholecystography
b. Cholecystogram
c. Cholecystitis
d. Cholecystectomy - correct answer ✔✔d. Cholecystectomy
A patient calls with a question about her prescription dosage as it relates to her condition. Which of the
following actions is appropriate for the medical administrative assistant to take?
a. Route to call to the clinical medical assistant
,b. take a message for the physician
c. ask the patient to call her pharmacy
d. try to answer the patient's question - correct answer ✔✔b. take a message for the physician
To which of the following departments should a patient go for a WBC count?
a. nuclear medicine
b. radiology
c. laboratory
d. orthopedic department - correct answer ✔✔c. laboratory
Which of the following letter styles is most efficient?
a. block
b. standard
c. modified block intended
d. simplified - correct answer ✔✔a. Block
A provider provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following
should be recorded as the reason for the EKG?
a. tachypnea
b. bradypnea
c. bradycardia
d. tachycardia - correct answer ✔✔d. tachycardia
A medical administrative assistant should take which of the following actions to be in compliance with
OSHA?
a. participate in training concerning infection control
b. register with the CDC
c. schedule a hepatitis B immunization
d. undergo a physical examination - correct answer ✔✔a. participate in training concerning infection
control
, Which of the following must be provided to a patient on a first visit, as required by HIPAA?
a. an authorization form
b. notice of privacy practices
c. a consent form
d. patient's bill of rights - correct answer ✔✔b. notice of privacy practices
A patient seeking a second opinion for an upcoming surgical procedure and has a referral from a
provider. When the patient calls to schedule an appointment, which of the following actions should the
cmaa take to assist in this process?
a. schedule the appointment following a 2-day waiting protocol
b. verify that the patient's insurance accepted by the provider
c. instruct the patient to obtain preauthorization for the referral
d. call the referring provider to confirm the referral - correct answer ✔✔b. verify that the patient's
insurance accepted by the provider
Which of the following oversees the workplace safety?
a. OSHA
b. JC
c. CLIA
d. DOL - correct answer ✔✔a. OSHA
Which of the following describes a difference between Medicare and Medicaid?
a. Medicare serves medically needed patients, and Medicaid serves patients who are older than 65 years
of age
b. Medicare patients do not pay monthly premiums, but Medicaid patients do pay premiums
c. Medicare if funded by the federal government, but Medicaid is funded by both state and federal
governments
d. Medicare is a health care assistance program, and Medicaid provides insurance coverage - correct
answer ✔✔c. Medicare if funded by the federal government, but Medicaid is funded by both state and
federal governments
