CMAA Benchmark
Which of the following oversees workplace safety? - correct answer ✔✔OSHA
Once a physician signs an advanced directive, the medical administrative assistant should have which of
the following witness the signature? - correct answer ✔✔Non-affiliated individual
During which of the following processes is a medical administrative assistant relieved from gaining
authorization from a patient? - correct answer ✔✔release of information for treatment, payment and
health care operations (TPO)
The "amount" that an insurance company may say is "not allowed" and not the responsibility of the
patient, for a contracted physician, would become "what" on the patient's account? - correct answer
✔✔an adjustment
When reviewing laboratory results, a medical administrative assistant should take which of the following
actions after pulling the patient's chart and flagging abnormal results? - correct answer ✔✔Place the
results on the provider's desk for review
Which of the following is a medical administrative assistant's function in the audit process? - correct
answer ✔✔maintaining day sheets
Which of the following is a data security measure that limits viewing of a patient's records? - correct
answer ✔✔role-based access
A patient calls the physician's office and asks. for her test results. Which of the following is the
appropriate action for the medical administrative assistant to take? - correct answer ✔✔Set up an
appointment with the physician for the medical record results.
Sue Tomas has group insurance. She was charged $75 for an office visit and $25 for a complete blood
count, totaling $100. Her group insurance paid 80% of the charges, how much did they pay? - correct
answer ✔✔$80
, A physician abruptly terminates a physician-patient contract. This can lead to which of the following? -
correct answer ✔✔Abandonment of the patient
A collected specimen needs to be sent to an outside laboratory. Which of the following is the first action
the medical administrative assistant should take? - correct answer ✔✔Process the requisition for
shipment
When is it appropriate for a medical administrative assistant to use a speaker phone when listening to
the office voicemail? - correct answer ✔✔When the assistant confirms patients have left the office for
the day
Which of the following is an appropriate use of a ticker file? - correct answer ✔✔To remind staff of date-
specific tasks
A medical administrative assistant should take which of the following actions when auditing payments
made through petty cash? - correct answer ✔✔Maintain a pad of vouchers forpeuty cash disbursements
Which of the following is the priority action for a medical administrative assistant to take when making a
financial policy change? - correct answer ✔✔Notify all patients of the fee schedule policy change
A provider leaves town without leaving a contact number and coverage for patients he is treating. He is
at risk for being accused of which of the following? - correct answer ✔✔abandonment
Which of the following office procedure is outside the scope of practice for a medical administrative
assistant? - correct answer ✔✔signing for a court ordered subpoena issued for the office
A new patient leaves the office because the practice does not accept his insurance. Which of the
following actions should the medical administrative assistant take to prevent this scenario? - correct
answer ✔✔Verify insurance eligibility prior to scheduling new patients.
Which of the following allows employees to access information regrading workplace safety? - correct
answer ✔✔right-to-know law
Which of the following oversees workplace safety? - correct answer ✔✔OSHA
Once a physician signs an advanced directive, the medical administrative assistant should have which of
the following witness the signature? - correct answer ✔✔Non-affiliated individual
During which of the following processes is a medical administrative assistant relieved from gaining
authorization from a patient? - correct answer ✔✔release of information for treatment, payment and
health care operations (TPO)
The "amount" that an insurance company may say is "not allowed" and not the responsibility of the
patient, for a contracted physician, would become "what" on the patient's account? - correct answer
✔✔an adjustment
When reviewing laboratory results, a medical administrative assistant should take which of the following
actions after pulling the patient's chart and flagging abnormal results? - correct answer ✔✔Place the
results on the provider's desk for review
Which of the following is a medical administrative assistant's function in the audit process? - correct
answer ✔✔maintaining day sheets
Which of the following is a data security measure that limits viewing of a patient's records? - correct
answer ✔✔role-based access
A patient calls the physician's office and asks. for her test results. Which of the following is the
appropriate action for the medical administrative assistant to take? - correct answer ✔✔Set up an
appointment with the physician for the medical record results.
Sue Tomas has group insurance. She was charged $75 for an office visit and $25 for a complete blood
count, totaling $100. Her group insurance paid 80% of the charges, how much did they pay? - correct
answer ✔✔$80
, A physician abruptly terminates a physician-patient contract. This can lead to which of the following? -
correct answer ✔✔Abandonment of the patient
A collected specimen needs to be sent to an outside laboratory. Which of the following is the first action
the medical administrative assistant should take? - correct answer ✔✔Process the requisition for
shipment
When is it appropriate for a medical administrative assistant to use a speaker phone when listening to
the office voicemail? - correct answer ✔✔When the assistant confirms patients have left the office for
the day
Which of the following is an appropriate use of a ticker file? - correct answer ✔✔To remind staff of date-
specific tasks
A medical administrative assistant should take which of the following actions when auditing payments
made through petty cash? - correct answer ✔✔Maintain a pad of vouchers forpeuty cash disbursements
Which of the following is the priority action for a medical administrative assistant to take when making a
financial policy change? - correct answer ✔✔Notify all patients of the fee schedule policy change
A provider leaves town without leaving a contact number and coverage for patients he is treating. He is
at risk for being accused of which of the following? - correct answer ✔✔abandonment
Which of the following office procedure is outside the scope of practice for a medical administrative
assistant? - correct answer ✔✔signing for a court ordered subpoena issued for the office
A new patient leaves the office because the practice does not accept his insurance. Which of the
following actions should the medical administrative assistant take to prevent this scenario? - correct
answer ✔✔Verify insurance eligibility prior to scheduling new patients.
Which of the following allows employees to access information regrading workplace safety? - correct
answer ✔✔right-to-know law
