CMAA Study Guide
What is the medical law? - correct answer ✔✔the medical administrative assistant is required to have a
basic understanding of the legal principles.
what is the physician-patient relationship? - correct answer ✔✔an implied contract in which the
physician is expected to assess and treat the patient with the same amount of knowledge, skill,
judgment as another physician under the same circumstances
define: implied consent - correct answer ✔✔apparent through their action of seeking the services of the
physician
define: informed consent - correct answer ✔✔a written form that states the understanding of the
prescribed treatment as well as its accompanying risks
define: Good Samaritan Act - correct answer ✔✔a volunteer is not held liable for any civil damages that
may occur as a result of their efforts to provide emergency care.
What does the patient bill of right do? - correct answer ✔✔it promotes the interests and well beings of
patients within any healthcare facility
What is HIPPA? - correct answer ✔✔[Health Insurance Portability and Accountability Act] a fediral law
designed to protect the privacy of individuals health information
define: Abandonment - correct answer ✔✔the discontinuation of medical care without proper notice
define: Arbitration - correct answer ✔✔the usage of an impartial third party for the hearing and
determination of a dispute
define: Battery - correct answer ✔✔the unlawful use of force or violence
, define: Negligence - correct answer ✔✔the failure to provide the necessary care that is required for a
person's situation
define: Statutes - correct answer ✔✔state law
phone etiquette STEP 1: - correct answer ✔✔answer the phne promptly and kindly
phone etiquette STEP 2: - correct answer ✔✔be sure to properly speak into the phne
phone etiquette STEP 3: - correct answer ✔✔be sure to give the caller ur undivided attn
phone etiquette STEP 4: - correct answer ✔✔speak clearly and distinctly
phone etiquette STEP 5: - correct answer ✔✔always be courteous
phone etiquette STEP 6: - correct answer ✔✔be sure to ask the caller's permission be4 placing them on
hold
phone etiquette STEP 7: - correct answer ✔✔never allow and angry or aggressive caller upset u; remain
calm and composed
what is verbal communication? - correct answer ✔✔the use of language or words spoken
what is nonverbal commuication? - correct answer ✔✔the use of eye contact, body language, facial
expression, or symbolic expression to communicate a message.
What types of scheduling is there? - correct answer ✔✔wave scheduling, modified wave scheduling,
double booking
define: Wave Scheduling - correct answer ✔✔provides service to several patients at same time
What is the medical law? - correct answer ✔✔the medical administrative assistant is required to have a
basic understanding of the legal principles.
what is the physician-patient relationship? - correct answer ✔✔an implied contract in which the
physician is expected to assess and treat the patient with the same amount of knowledge, skill,
judgment as another physician under the same circumstances
define: implied consent - correct answer ✔✔apparent through their action of seeking the services of the
physician
define: informed consent - correct answer ✔✔a written form that states the understanding of the
prescribed treatment as well as its accompanying risks
define: Good Samaritan Act - correct answer ✔✔a volunteer is not held liable for any civil damages that
may occur as a result of their efforts to provide emergency care.
What does the patient bill of right do? - correct answer ✔✔it promotes the interests and well beings of
patients within any healthcare facility
What is HIPPA? - correct answer ✔✔[Health Insurance Portability and Accountability Act] a fediral law
designed to protect the privacy of individuals health information
define: Abandonment - correct answer ✔✔the discontinuation of medical care without proper notice
define: Arbitration - correct answer ✔✔the usage of an impartial third party for the hearing and
determination of a dispute
define: Battery - correct answer ✔✔the unlawful use of force or violence
, define: Negligence - correct answer ✔✔the failure to provide the necessary care that is required for a
person's situation
define: Statutes - correct answer ✔✔state law
phone etiquette STEP 1: - correct answer ✔✔answer the phne promptly and kindly
phone etiquette STEP 2: - correct answer ✔✔be sure to properly speak into the phne
phone etiquette STEP 3: - correct answer ✔✔be sure to give the caller ur undivided attn
phone etiquette STEP 4: - correct answer ✔✔speak clearly and distinctly
phone etiquette STEP 5: - correct answer ✔✔always be courteous
phone etiquette STEP 6: - correct answer ✔✔be sure to ask the caller's permission be4 placing them on
hold
phone etiquette STEP 7: - correct answer ✔✔never allow and angry or aggressive caller upset u; remain
calm and composed
what is verbal communication? - correct answer ✔✔the use of language or words spoken
what is nonverbal commuication? - correct answer ✔✔the use of eye contact, body language, facial
expression, or symbolic expression to communicate a message.
What types of scheduling is there? - correct answer ✔✔wave scheduling, modified wave scheduling,
double booking
define: Wave Scheduling - correct answer ✔✔provides service to several patients at same time
