Six Sigma Green Belt PASSED Exam
Questions and CORRECT Answers
Six Sigma - CORRECT ANSWER- a customer focused, well defined problem solving
methodology supported by a handful of powerful analytical tools
Continuous Improvement - CORRECT ANSWER- driven by the execution of carefully
selected projects
Goal of Six Sigma - CORRECT ANSWER- to take small steps forward and no steps
backward
Formal Six Sigma Definition - CORRECT ANSWER- a business improvement approach that
seeks to find and eliminate causes of mistakes or defects in business processes by focusing on
process outputs that are of critical importance to customers
Who coined "Six Sigma"? - CORRECT ANSWER- Motorola
Sigma Level - CORRECT ANSWER- measures the capability of the process to perform
defect free work; the higher, the better quality
Defect - CORRECT ANSWER- anything that results in customer dissatisfaction
Purpose of Six Sigma - CORRECT ANSWER- to better serve customer needs and
expectations thereby providing increasing value to the customers and ensuring repeat
business
Six Sigma Approach Requirements - CORRECT ANSWER- 1. Not just statistics, but
changes in culture of the organization;
2. A deep commitment from the highest levels of management;
3. A tolerance for endlessly questioning the validity of sacred company beliefs and the
traditional ways
, For Six Sigma to be Effective - CORRECT ANSWER- 1. There must be a process in place;
2. The process must be brought into control statistically;
3. The processes must be improved (by reducing variation within the controlled processes and
bringing them closer to the target)
Six Sigma Structured Steps - CORRECT ANSWER- DMAIIC: Define, Measure, Analyze,
Improve, Implement, Control
Theory of Profound Knowledge - CORRECT ANSWER- Dr. Deming claims to be essential
to for any organization that desired to be competitive in today's marketplace
Knowledge of Systems - CORRECT ANSWER- 1. A system is a network of interdependent
components that work together to try to accomplish an aim;
2. Systems are management's responsibility;
3. Management's job is to optimize the entire system over time
Knowledge of Variation - CORRECT ANSWER- 1. Variation is the voice of the system or
process;
2. Use statistics to find special and common causes of it;
3. Reducing variation reduces costs
When people do not understand variation - CORRECT ANSWER- 1. See trends where there
are no trends;
2. Blame and give credit to others for things over which they have little or no control;
3. Build barriers, decrease morale, and create an atmosphere of fear;
4. Never be able to fully understand past performance, make predictions about the future and
make significant improvements in the process
Knowledge of Psychology - CORRECT ANSWER- 1. People want to do a good job,
contribute, and have pride and joy in their work;
2. Need to tap into intrinsic motivation;
3. Must drive out fear and build trust
Questions and CORRECT Answers
Six Sigma - CORRECT ANSWER- a customer focused, well defined problem solving
methodology supported by a handful of powerful analytical tools
Continuous Improvement - CORRECT ANSWER- driven by the execution of carefully
selected projects
Goal of Six Sigma - CORRECT ANSWER- to take small steps forward and no steps
backward
Formal Six Sigma Definition - CORRECT ANSWER- a business improvement approach that
seeks to find and eliminate causes of mistakes or defects in business processes by focusing on
process outputs that are of critical importance to customers
Who coined "Six Sigma"? - CORRECT ANSWER- Motorola
Sigma Level - CORRECT ANSWER- measures the capability of the process to perform
defect free work; the higher, the better quality
Defect - CORRECT ANSWER- anything that results in customer dissatisfaction
Purpose of Six Sigma - CORRECT ANSWER- to better serve customer needs and
expectations thereby providing increasing value to the customers and ensuring repeat
business
Six Sigma Approach Requirements - CORRECT ANSWER- 1. Not just statistics, but
changes in culture of the organization;
2. A deep commitment from the highest levels of management;
3. A tolerance for endlessly questioning the validity of sacred company beliefs and the
traditional ways
, For Six Sigma to be Effective - CORRECT ANSWER- 1. There must be a process in place;
2. The process must be brought into control statistically;
3. The processes must be improved (by reducing variation within the controlled processes and
bringing them closer to the target)
Six Sigma Structured Steps - CORRECT ANSWER- DMAIIC: Define, Measure, Analyze,
Improve, Implement, Control
Theory of Profound Knowledge - CORRECT ANSWER- Dr. Deming claims to be essential
to for any organization that desired to be competitive in today's marketplace
Knowledge of Systems - CORRECT ANSWER- 1. A system is a network of interdependent
components that work together to try to accomplish an aim;
2. Systems are management's responsibility;
3. Management's job is to optimize the entire system over time
Knowledge of Variation - CORRECT ANSWER- 1. Variation is the voice of the system or
process;
2. Use statistics to find special and common causes of it;
3. Reducing variation reduces costs
When people do not understand variation - CORRECT ANSWER- 1. See trends where there
are no trends;
2. Blame and give credit to others for things over which they have little or no control;
3. Build barriers, decrease morale, and create an atmosphere of fear;
4. Never be able to fully understand past performance, make predictions about the future and
make significant improvements in the process
Knowledge of Psychology - CORRECT ANSWER- 1. People want to do a good job,
contribute, and have pride and joy in their work;
2. Need to tap into intrinsic motivation;
3. Must drive out fear and build trust
