BUSMHR 3100 Exam 2
1. Self-actualization
2. Esteem
3. Love
4. Safety
5. Physiological - ANSWER-Maslow's Hierarchy of Needs
A manager needs to be careful when sharing power by empowering employees as it will decrease the
manager's power - ANSWER-John is asking advice about how to effectively empower his employees.
John should follow all of the advice below EXCEPT:
A. Only share responsibilities with those who are competent to do what is necessary
B. A manager needs to be careful when sharing power by empowering employees as it will decrease the
manager's power
C. Use job design and the job characteristics model as a way of empowering employees
D. The extent to which employees have positive self-evaluations will enhance their sense of
empowerment
E. A common element of empowerment involves pushing decision- making authority down to lower
levels
Added-value negotiation - ANSWER-In the negotiating parties cooperatively develop multiple-deal
packages while building a productive long-term relationship.
a. Arbitration
b. Devil's advocacy
c. Added-value negotiation
d. Peer review
e. Mediation
Adjourning - ANSWER-Work is done; Group moves on to other things; Return to independence
(Tuckerman stage)
All conflict is negative. - ANSWER-Which of the following statements about conflict is NOT true?
A. Dysfunctional conflict threatens an organization's interests.
B. People avoid conflict due to a fear of damaging relationships.
,BUSMHR 3100 Exam 2
C. Functional conflict can promote creative problem solving.
D. All conflict is negative.
E. Organizations can suffer from either too little or too much conflict.
Alternative dispute resolution - ANSWER-Resolution that uses faster, more user-friendly methods of
dispute resolution, instead of traditional, adversarial approaches (e.g., unilateral decision making or
litigation).
Arbitration - ANSWER-Disputing parties agree ahead of time to accept the decision of a neutral
arbitrator in a formal courtlike setting, often complete with evidence and witnesses; Statements are
confidential; Decisions are based on legal merits
Autonomy - ANSWER-Jorge would like to increase intrinsic motivation by giving his employees
independence and discretion in certain aspects of their job. According to the Job Characteristics Model,
which core job dimension is he using?
A. Task identity
B. Task significance
C. Autonomy
D. Feedback
E. Skill variety
Avoiding - ANSWER-Conflict handling with low concern for others, low concern for self
A. Integrating
B. Dominating
C. Obliging
D. Avoiding
Building enthusiasm by appealing to her employees' emotions - ANSWER-Rachel believes using soft
influence tactics are more effective than using hard tactics. Which of the following tactics is Rachel most
likely to use?
A. Basing requests on her authority or rights
B. Getting others to support her efforts to persuade someone
C. Using intimidation and threats
, BUSMHR 3100 Exam 2
D. Building enthusiasm by appealing to her employees' emotions
E. Making explicit promises
Coalition - ANSWER-Informal group bound together by a single issue; When the issue is resolved, the
group disbands
Coalition level - ANSWER-Mike is involved in a group at work dealing with getting the company parking
lot repaired and expanded. What level of political action is Mike likely a part of?
A. Coalition level
B. Safety committee level
C. Network level
D. Individuallevel
E. Long term level
Coercive power - ANSWER-Make threats of punishment and deliver actual punishment
Competence - ANSWER-Personal evaluation of job capability; The ability to do something successfully or
efficiently
Competence, autonomy, relatedness - ANSWER-Three innate needs (self-determination)
Competitiveness - ANSWER-Which of the following is not one of the competencies (C's) of the effective
teams?
a. Charters and strategies
b. Capacity
c. Composition
d. Competitiveness
Conflict - ANSWER-Occurs when one party perceives that its interests are being opposed or negatively
affected by another party
Conflict processes - ANSWER-___ are members' interactions aimed at working through task and
interpersonal disagreements.
a. Conflict processes
b. Conflict states
c. Conflict handling styles
1. Self-actualization
2. Esteem
3. Love
4. Safety
5. Physiological - ANSWER-Maslow's Hierarchy of Needs
A manager needs to be careful when sharing power by empowering employees as it will decrease the
manager's power - ANSWER-John is asking advice about how to effectively empower his employees.
John should follow all of the advice below EXCEPT:
A. Only share responsibilities with those who are competent to do what is necessary
B. A manager needs to be careful when sharing power by empowering employees as it will decrease the
manager's power
C. Use job design and the job characteristics model as a way of empowering employees
D. The extent to which employees have positive self-evaluations will enhance their sense of
empowerment
E. A common element of empowerment involves pushing decision- making authority down to lower
levels
Added-value negotiation - ANSWER-In the negotiating parties cooperatively develop multiple-deal
packages while building a productive long-term relationship.
a. Arbitration
b. Devil's advocacy
c. Added-value negotiation
d. Peer review
e. Mediation
Adjourning - ANSWER-Work is done; Group moves on to other things; Return to independence
(Tuckerman stage)
All conflict is negative. - ANSWER-Which of the following statements about conflict is NOT true?
A. Dysfunctional conflict threatens an organization's interests.
B. People avoid conflict due to a fear of damaging relationships.
,BUSMHR 3100 Exam 2
C. Functional conflict can promote creative problem solving.
D. All conflict is negative.
E. Organizations can suffer from either too little or too much conflict.
Alternative dispute resolution - ANSWER-Resolution that uses faster, more user-friendly methods of
dispute resolution, instead of traditional, adversarial approaches (e.g., unilateral decision making or
litigation).
Arbitration - ANSWER-Disputing parties agree ahead of time to accept the decision of a neutral
arbitrator in a formal courtlike setting, often complete with evidence and witnesses; Statements are
confidential; Decisions are based on legal merits
Autonomy - ANSWER-Jorge would like to increase intrinsic motivation by giving his employees
independence and discretion in certain aspects of their job. According to the Job Characteristics Model,
which core job dimension is he using?
A. Task identity
B. Task significance
C. Autonomy
D. Feedback
E. Skill variety
Avoiding - ANSWER-Conflict handling with low concern for others, low concern for self
A. Integrating
B. Dominating
C. Obliging
D. Avoiding
Building enthusiasm by appealing to her employees' emotions - ANSWER-Rachel believes using soft
influence tactics are more effective than using hard tactics. Which of the following tactics is Rachel most
likely to use?
A. Basing requests on her authority or rights
B. Getting others to support her efforts to persuade someone
C. Using intimidation and threats
, BUSMHR 3100 Exam 2
D. Building enthusiasm by appealing to her employees' emotions
E. Making explicit promises
Coalition - ANSWER-Informal group bound together by a single issue; When the issue is resolved, the
group disbands
Coalition level - ANSWER-Mike is involved in a group at work dealing with getting the company parking
lot repaired and expanded. What level of political action is Mike likely a part of?
A. Coalition level
B. Safety committee level
C. Network level
D. Individuallevel
E. Long term level
Coercive power - ANSWER-Make threats of punishment and deliver actual punishment
Competence - ANSWER-Personal evaluation of job capability; The ability to do something successfully or
efficiently
Competence, autonomy, relatedness - ANSWER-Three innate needs (self-determination)
Competitiveness - ANSWER-Which of the following is not one of the competencies (C's) of the effective
teams?
a. Charters and strategies
b. Capacity
c. Composition
d. Competitiveness
Conflict - ANSWER-Occurs when one party perceives that its interests are being opposed or negatively
affected by another party
Conflict processes - ANSWER-___ are members' interactions aimed at working through task and
interpersonal disagreements.
a. Conflict processes
b. Conflict states
c. Conflict handling styles
