Zaxby's AM Practice: Exam Updated 2024/2025 Questions and Answers 100% Correct.

As you conduct a shift walk in the dining room, you overhear a guest complain that her sandwich has tomato slices despite ordering it without tomatoes. According to Zaxby's core values, what is the best solution for the guest's complaint? Choose all that apply. - -Apologize to the guest and bring her a fresh sandwich made without tomatoes If a register ever fails to recognize a gift card when it is swiped, cashiers must do which of the following: - Manually enter the card's digits -Remind team members to check each order for modifications to ensure items are prepared correctly -Remind team members that preparing orders correctly helps to ensure guest satisfaction and it prevents exposing sensitive guests to potential food allergens A team member shows up to work wearing a black t-shirt with a Zaxby's logo on it and a pair of blue jeans. The manager allows the team member to work in a non-guest facing back of house position. This was the correct action for the manager to take. - false A guest calls the store to complain about items missing from their drive-thru order. During your phone conversation, you should do which of the following? - empathize and offer a genuine apology A manager notices a team member with loose, long hair working in the back of house. The manager asks that the team member's hair be tied back into either pigtails or a ponytail. This was the correct action for the manager to take. - True A team member is working the drive-thru during a busy lunch rush and runs out of 22 oz. cups. Although the storage racks have several opened boxes of 22 oz. cups, the team member opens a new box of cups that is beside the storage racks and restocks the station. The GM explains that the opened boxes should have been used first to follow FIFO rules. This was the correct action for the manager to take. - True A waste tracking system assists in accounting for all food that is: - -Dropped on the floor -Overcooked-Assembled incorrectly -Over its maximum hold After Dale puts away the items from a truck delivery, his manager sees he placed the fresh wings on the rack above the cases of celery in the walk-in cooler. The manager pulls Dale aside and explains that the cases of fresh wings should be placed in front of the newer cases of celery in order to observe FIFO. This was the correct action for the manager to take. - False All of the following are characteristics of spent oil - -Dark -Burnt -Metallic All refrigerated/freezer units should have a hanging air thermometer. - True An online order guest complains that she had to wait 15 minutes for her order after arriving at the store. What should you do? - -Greet the guest -Apologize to the guest -Listen to the guest -Thank the guest Approximately what percentage of Zaxby's total sales are derived from drive-thru transactions? - 60% As a best practice, at the end of the shift, the manager should verify the amount of money in the till after the team member counts it. - True A guest arrives and informs you that he/she is there to pick up an online order. You notice the order has not been placed in the pass-thru window, and you don't see the ticket displayed on the KDS monitor. Which other action could you take to trace the guest's order? - Press OO on the Micros POS to check the information on the Online Utility screen As a best practice, how long should a pre-shift meeting last? - less than 5As a best practice, when is the best time to raise awareness among team members regarding the store's SOS goal? - Pre-shift meeting As a manager, while connecting with your guests, what are some ways you can create Encore experiences that enrich lives one person at a time? Choose all that apply. - -Opening doors for guests -Carrying food to a table -Offering to clear trash off guest's table -Talking to guests that are sitting alone At the end of the day, you notice a lot of product in the waste bucket. What actions could be taken to help prevent excessive product waste in both your FOH and BOH areas? Choose all that apply. - - Track which products are being wasted to identify problem areas -Prep and cook only what is needed for business levels -Train team members on correct procedures Choose the option that best assists with efficient guest ordering: - -If a guest is undecided, suggest the Most Popular items -Use correct menu verbiage to guide them around the menu -Provide the guest with enough information to make a good decision on changes/modifications -Use suggestive selling immediately to prevent later confusion