RWST016 QUESTIONS WITH CORRECT
ANSWERS
Our smainstream sproducts sinclude s- sans--ThinkPad s& sThinkCentre
The sLenovo sBrand sStrategy sis sabout sbeing s- sans--Unexpected sand senabling sprogress
sin sinteresting sways
OR
Formulaic sand sboring
OR
Working stowards san sendpoint
NOT
Predictable
What sutilities sare sused sto supdate sa sLenovo sbranded ssystem, safter sa ssystem sboard shas
sbeen sreplaced? s(select sall sthat sapply) s- sans--BIOS supdate
It sis simportant sto sunderstand show sto sprovide sgood scustomer sservice sbecause s- sans--A
scustomer sis snot ssomeone sto sargue swith.
Which sof sthe sfollowing scable smanagement ssolutions scan sbe sfound sin sdesktop ssystems?
s(Select sall sthat sapply) s- sans--Zip sties
AND
Snap sclips
Who sprovides sthe sshipping scontainer sto sthe scustomer swhen sa ssystem sneeds sto sbe
sshipped sto sthe sservice sdepot? s- sans--Retailer
OR
Service stechnician
OR
Lenovo
NOT
Service sprovider
Which sof sthe sfollowing sstatements sare strue sabout sreplacing sthe sthermal scompound son sa
slaptop? s- sans--Spread sthe sthermal scompound suntil sthe sentire ssurface sis scovered.
, What squestion sneeds sto sbe sasked, safter sdetermining sthe scomponent swith sa sproblem? s-
sans--When sdoes sthe sissue soccur?
Which sof sthe sfollowing sis sthe scorrect sthermal spaste sto suse son sLenovo ssystems? s- sans--
Shin-Etsu sMicrosi sX23-7783D
What sdoes sPCIe sstand sfor? s- sans--Peripheral sComponent sInterconnect sExpress
Which sof sthese stools swould sbe srecommended sfor suse sin sservicing sLenovo ssystems?
s(Select sall sthat sapply) s- sans--Spudger
AND
Screw sdriver
AND
Tweezers swith sESD scoating
The sClaim sAdministrator ssubmits sa snew spart sclaim sfor ssame sday sservice sthrough sthe
sService sPortal. sWho sreceives sthe spart sonce sit shas sbeen sshipped? s- sans--The sCustomer
In sthe scustomer sservice stechnique, sthe sfirst sE sof sDEFUSE sstands sfor s- sans--Empathize
While stalking sto sthe scustomer, sit sis simportant sthat syour stone sof svoice sis s- sans--
Concerned
Select sthe scorrect sdescription sof sa sCustomer sReplaceable sUnit(CRU)? s- sans--
Replacement sparts sthat sare sdetermined sto sbe ssimple senough sfor sa snon-trained sperson
sto sremove sand sreplace.
A sHardware sMaintenance sManual s(HMM) scontains sinformation son swhich sof sthe
sfollowing stopics? s- sans--Hardware sremoval sand sreplacement
Where sis sRAM sinstalled? s- sans--Memory ssockets son sMotherboard
What scan syou sdo sto sensure sthat syou sdo snot sforget show sthe scables sare sinstalled sbefore
syou sservice sa ssystem? s- sans--Take sa sphotograph
Which sof sthe sfollowing ssystems smay shave san sLCD spanel sthat sincludes smultiple sparts
scombined sinto sa ssingle scomponent? s(Select sall sthat sapply) s- sans--Touch sscreen sAll-in-
One
OR
Tablet
OR
Touch sscreen slaptop
NOT
Non-touch sscreen slaptop
ANSWERS
Our smainstream sproducts sinclude s- sans--ThinkPad s& sThinkCentre
The sLenovo sBrand sStrategy sis sabout sbeing s- sans--Unexpected sand senabling sprogress
sin sinteresting sways
OR
Formulaic sand sboring
OR
Working stowards san sendpoint
NOT
Predictable
What sutilities sare sused sto supdate sa sLenovo sbranded ssystem, safter sa ssystem sboard shas
sbeen sreplaced? s(select sall sthat sapply) s- sans--BIOS supdate
It sis simportant sto sunderstand show sto sprovide sgood scustomer sservice sbecause s- sans--A
scustomer sis snot ssomeone sto sargue swith.
Which sof sthe sfollowing scable smanagement ssolutions scan sbe sfound sin sdesktop ssystems?
s(Select sall sthat sapply) s- sans--Zip sties
AND
Snap sclips
Who sprovides sthe sshipping scontainer sto sthe scustomer swhen sa ssystem sneeds sto sbe
sshipped sto sthe sservice sdepot? s- sans--Retailer
OR
Service stechnician
OR
Lenovo
NOT
Service sprovider
Which sof sthe sfollowing sstatements sare strue sabout sreplacing sthe sthermal scompound son sa
slaptop? s- sans--Spread sthe sthermal scompound suntil sthe sentire ssurface sis scovered.
, What squestion sneeds sto sbe sasked, safter sdetermining sthe scomponent swith sa sproblem? s-
sans--When sdoes sthe sissue soccur?
Which sof sthe sfollowing sis sthe scorrect sthermal spaste sto suse son sLenovo ssystems? s- sans--
Shin-Etsu sMicrosi sX23-7783D
What sdoes sPCIe sstand sfor? s- sans--Peripheral sComponent sInterconnect sExpress
Which sof sthese stools swould sbe srecommended sfor suse sin sservicing sLenovo ssystems?
s(Select sall sthat sapply) s- sans--Spudger
AND
Screw sdriver
AND
Tweezers swith sESD scoating
The sClaim sAdministrator ssubmits sa snew spart sclaim sfor ssame sday sservice sthrough sthe
sService sPortal. sWho sreceives sthe spart sonce sit shas sbeen sshipped? s- sans--The sCustomer
In sthe scustomer sservice stechnique, sthe sfirst sE sof sDEFUSE sstands sfor s- sans--Empathize
While stalking sto sthe scustomer, sit sis simportant sthat syour stone sof svoice sis s- sans--
Concerned
Select sthe scorrect sdescription sof sa sCustomer sReplaceable sUnit(CRU)? s- sans--
Replacement sparts sthat sare sdetermined sto sbe ssimple senough sfor sa snon-trained sperson
sto sremove sand sreplace.
A sHardware sMaintenance sManual s(HMM) scontains sinformation son swhich sof sthe
sfollowing stopics? s- sans--Hardware sremoval sand sreplacement
Where sis sRAM sinstalled? s- sans--Memory ssockets son sMotherboard
What scan syou sdo sto sensure sthat syou sdo snot sforget show sthe scables sare sinstalled sbefore
syou sservice sa ssystem? s- sans--Take sa sphotograph
Which sof sthe sfollowing ssystems smay shave san sLCD spanel sthat sincludes smultiple sparts
scombined sinto sa ssingle scomponent? s(Select sall sthat sapply) s- sans--Touch sscreen sAll-in-
One
OR
Tablet
OR
Touch sscreen slaptop
NOT
Non-touch sscreen slaptop
