LENOVO WARRANTY SERVICE AUTHORIZATION EXAM (RWST016)

LENOVO WARRANTY
SERVICE
AUTHORIZATION EXAM
(RWST016)

1. Hardware Maintenance Manual (HMM): Which of the following shows the list of
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components that must be removed before servicing the LCD panel?
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2. The sudden flow of static charge from an object with a higher charge to an
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object with a lower charge.: What is electrostatic discharge?
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3. Involving the customer in the solution process: One key aspect of exceptional
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customer service is
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4. Disconnect the power cable: A technician is about to open a desktop PC to
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sreplace a video card. He shuts down the computer, opens it, grounds himself with
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the ESD wrist strap, and begins to open the case. Which step did the technician
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sforget to do? s s


5. To create bootable diagnostics in Windows and Linux.: What is the Bootable
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Generator used for?
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6. Continually tap F1 during system boot: How do you enter BIOS Setup? s s s s s s s s s s s


7. DIMMs and SO-DIMMs: What are the two major different types of memory
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modules that will be found across Lenovo systems?
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8. Lenovo Vantage: Which Lenovo diagnostic tool is best for blue screen errors,
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slow operating systems, and regular hardware scans?
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9. Memory sockets on Motherboard: Where is RAM installed?
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10. Spread the thermal compound until the entire surface is covered.: Which
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of the following statements are true about replacing the thermal compound on a
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slaptop?
11. Peripheral Component Interconnect Express: What does PCIe stand for?s s s s s s s s



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, 12. Take a photograph: What can you do to ensure that you do not forget how the
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cables are installed before you service a system?
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13. Power Supply Case s s


Bare metal on the inside of the chassis: If you don't have a field kit handy,
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constantly touching which components in the chassis will give you zero potential
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for ESD? (select all that apply)
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14. Bootable: Lenovo diagnostic tools are available as as or a s s s s s s s


downloadable package.
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15. Ideapad models: Lenovo Diagnostics - UEFI Version is preloaded into the BIOSon
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all Lenovo products except for
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16. Customer experience: Exceptional customer service creates exceptional
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s , leaving customers feeling positive and enthusastic about their in-
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teractions with Lenovo.
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17. Lenovo: Who provides the shipping container to the customer when a system
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needs to be shipped to the service depot?
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18. Lenovo Learning: Service Technicians are expected to monitor which site to
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take service courses for new products?
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