CLINICAL PATIENT CARE NHA VOCABULARY INCLUSIVE OF
QUESTIONS AND ANSWERS 100% CORRECT!!
Two methods of patient identification:
a) Full name and date of birth
b) Patient’s ID number and address
c) Phone number and social security number
d) Insurance provider and policy number
Correct Answer: a) Full name and date of birth
Most common solutions used to disinfect surfaces:
a) Hydrogen peroxide
b) Sodium hypochlorite solution (1:10 dilution of bleach to water)
c) Isopropyl alcohol
d) A commercial chemical surface disinfectant
Correct Answers: b) Sodium hypochlorite solution (1:10 dilution of bleach to
water), d) A commercial chemical surface disinfectant
Active listening:
a) Listening without interrupting
b) Using techniques that allow the receiver to fully understand the message being
communicated
c) Nodding in agreement
d) Writing down everything the speaker says
,Correct Answer: b) Using techniques that allow the receiver to fully understand the
message being communicated
Open-ended questions:
a) Questions that lead to further explanation (vs a yes or no response)
b) Questions that require a yes or no answer
c) Questions that can be answered with one word
d) Questions that ask for a specific time or date
Correct Answer: a) Questions that lead to further explanation (vs a yes or no
response)
Restatement:
a) Repeating or rephrasing information relayed by the sender to confirm accuracy
b) Asking the sender to repeat themselves
c) Changing the subject to something else
d) Providing feedback on the sender's tone
Correct Answer: a) Repeating or rephrasing information relayed by the sender to
confirm accuracy
Reflection:
a) When the receiver focuses on the main idea of the message but incorporates
feelings the sender might be exhibiting or possibly feeling
b) Simply repeating what the sender said
c) Offering a solution to the sender’s problem
,d) Ignoring the emotional content of the message
Correct Answer: a) When the receiver focuses on the main idea of the message but
incorporates feelings the sender might be exhibiting or possibly feeling
Clarification:
a) Asking for more details
b) Summarizing the information relayed by the sender to clear up any confusion
c) Providing a lengthy explanation
d) Offering your own opinion on the matter
Correct Answer: b) Summarizing the information relayed by the sender to clear up
any confusion
Nonverbal communication:
a) Verbal responses to questions
b) Written notes
c) Gestures and actions that leave interpretation up to the receiver
d) Speaking in a different language
Correct Answer: c) Gestures and actions that leave interpretation up to the receiver
Sympathy:
a) Feeling compassion, sorrow, or pity for the hardships that another person
encounters
b) Agreeing with someone’s opinion
, c) Understanding someone’s feelings without sharing them
d) Ignoring someone’s problems
Correct Answer: a) Feeling compassion, sorrow, or pity for the hardships that
another person encounters
Subjective information:
a) Information that is personal or what someone is feeling
b) Facts observed by the healthcare provider
c) Laboratory test results
d) The patient's medical history
Correct Answer: a) Information that is personal or what someone is feeling
Chief complaint:
a) Objective information
b) A diagnosis made by the provider
c) Subjective information best documented in the patient’s own words
d) The treatment plan for the patient
Correct Answer: c) Subjective information best documented in the patient’s own
words
Allergy:
a) A common cold
b) Adverse reaction caused by an antigen-antibody response
QUESTIONS AND ANSWERS 100% CORRECT!!
Two methods of patient identification:
a) Full name and date of birth
b) Patient’s ID number and address
c) Phone number and social security number
d) Insurance provider and policy number
Correct Answer: a) Full name and date of birth
Most common solutions used to disinfect surfaces:
a) Hydrogen peroxide
b) Sodium hypochlorite solution (1:10 dilution of bleach to water)
c) Isopropyl alcohol
d) A commercial chemical surface disinfectant
Correct Answers: b) Sodium hypochlorite solution (1:10 dilution of bleach to
water), d) A commercial chemical surface disinfectant
Active listening:
a) Listening without interrupting
b) Using techniques that allow the receiver to fully understand the message being
communicated
c) Nodding in agreement
d) Writing down everything the speaker says
,Correct Answer: b) Using techniques that allow the receiver to fully understand the
message being communicated
Open-ended questions:
a) Questions that lead to further explanation (vs a yes or no response)
b) Questions that require a yes or no answer
c) Questions that can be answered with one word
d) Questions that ask for a specific time or date
Correct Answer: a) Questions that lead to further explanation (vs a yes or no
response)
Restatement:
a) Repeating or rephrasing information relayed by the sender to confirm accuracy
b) Asking the sender to repeat themselves
c) Changing the subject to something else
d) Providing feedback on the sender's tone
Correct Answer: a) Repeating or rephrasing information relayed by the sender to
confirm accuracy
Reflection:
a) When the receiver focuses on the main idea of the message but incorporates
feelings the sender might be exhibiting or possibly feeling
b) Simply repeating what the sender said
c) Offering a solution to the sender’s problem
,d) Ignoring the emotional content of the message
Correct Answer: a) When the receiver focuses on the main idea of the message but
incorporates feelings the sender might be exhibiting or possibly feeling
Clarification:
a) Asking for more details
b) Summarizing the information relayed by the sender to clear up any confusion
c) Providing a lengthy explanation
d) Offering your own opinion on the matter
Correct Answer: b) Summarizing the information relayed by the sender to clear up
any confusion
Nonverbal communication:
a) Verbal responses to questions
b) Written notes
c) Gestures and actions that leave interpretation up to the receiver
d) Speaking in a different language
Correct Answer: c) Gestures and actions that leave interpretation up to the receiver
Sympathy:
a) Feeling compassion, sorrow, or pity for the hardships that another person
encounters
b) Agreeing with someone’s opinion
, c) Understanding someone’s feelings without sharing them
d) Ignoring someone’s problems
Correct Answer: a) Feeling compassion, sorrow, or pity for the hardships that
another person encounters
Subjective information:
a) Information that is personal or what someone is feeling
b) Facts observed by the healthcare provider
c) Laboratory test results
d) The patient's medical history
Correct Answer: a) Information that is personal or what someone is feeling
Chief complaint:
a) Objective information
b) A diagnosis made by the provider
c) Subjective information best documented in the patient’s own words
d) The treatment plan for the patient
Correct Answer: c) Subjective information best documented in the patient’s own
words
Allergy:
a) A common cold
b) Adverse reaction caused by an antigen-antibody response
