Uniqlo AA Study Guide Ver. 2 Test Questions and Answers

Uniqlo AA Study Guide Ver. 2 Test
Questions and Answers
Management Principles:
1. Respond to _______, and create new customers. - Answer-C. customer needs

Management Principles:
7. Remember that products and stores are the essence of your business; never forget
that these are the only two points where the company ________. - Answer-D. Comes
into direct contact with its customers

Management Principles:
9. Focus on speed, eagerness to succeed, dramatic improvement, and _______. -
Answer-B. Getting things done

Management Principles:
11. Improve management capabilities, eliminate all waste and _______ ----- all while
remaining conscious of the bottom line. - Answer-C. aim for high efficiency and
productivity

Management Principles:
12. Thoroughly analyze specific information and other information relating to successes
and failures. Remember what you learn, and you _______. - Answer-A. Put it into
practice the next time around

Management Principles:
20. Be your own harshest critic; _______. - Answer-B. Strive to improve and renew
yourself

Management Principles:
23. Focus on cross-sectional projects, and remember that the company _____, and its
employees and business partners are all there to give customers what they want. -
Answer-D. exists to get work done

Basic Policy:
1. Serve customers kindly with a smile. (Friendly Service).
2. _______ and make sure to greet every customer. (Courtesy)
3. Keep everything clean (Cleanliness)
4. Be quick and energetic (Fast & Lively)
5. Nothing out of stock and no slow-moving items (0-Zero)
6. Customers are always the top priority. (Customers always come first) - Answer-A. Be
courteous

, Basic Policy:
1. Serve customers kindly with a smile. (Friendly Service).
2. Be courteous and make sure to greet every customer. (Courtesy)
3. _______
4. Be quick and energetic (Fast & Lively)
5. Nothing out of stock and no slow-moving items (0-Zero)
6. Customers are always the top priority. (Customers always come first) - Answer-E.
Keep everything clean (Cleanliness)

Size Measurements:
3 specific points on the models (IMAGE ANSWER) - Answer-C. waist, top sleeve
length, center back length

TRUE (A) OR FALSE (B): We interact with out customers through our customer service,
cleanliness, and exchange policies. If any of these three elements are unsatisfactory in
any way, we will not be able to please our customers. - Answer-B. False

10 Principles for Handling Complaints:
1. Actively encourage customer complaints.
2. Be grateful for customer _______.
3. Respond promptly with sincerity.
4. Pay attention to your initial response, as it is a critical factor in handling customer
complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
10. Do not make careless errors. - Answer-C. input

10 Principles for Handling Complaints:
1. Actively encourage customer complaints.
2. Be grateful for customer input.
3. Respond promptly with sincerity.
4. Pay attention to your initial _______, as it is a critical factor in handling customer
complaints.
5. Always report complaints.
6. Always let the customer completely speak his/her mind. Never argue.
7. Appreciate the customer's concern.
8. Accept returns and exchanges with a smile so customers do not feel uncomfortable.
9. Do not make up excuses or try to hide mistakes.
10. Do not make careless errors. - Answer-I. response

10 Principles for Handling Complaints:
1. Actively encourage customer complaints.
2. Be grateful for customer input.