WGU D072 Fundamentals for Success in Business Questions and answers | Newest 2024/25

WGU D072 Fundamentals for Success in
Business Questions and answers |
Newest 2024/25
Ability - Possession of the means to do something
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Active Listening - Giving the sender full, undisrupted attention with the intention of fully
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receiving his or her message
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Aggressive Communicator - Forceful communication style often carried out in a loud and
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hostile manner
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Assertive communicator - Productive communication style used by those who express
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their ideas while listening attentively to others
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Attraction-Selection-Attrition (A-S-A) - A theory holding that (1) Individuals are attracted
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to organization whose members are similar to themselves in terms of personality, values,
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interests and other attribute; (2) organizations are more likely to select those who possess
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knowledge, skills, and abilities similar to the ones their existing members possess; and (3)
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over time, those who do not fit in well are more likely to leave
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Attrition - The unpredictable and uncontrollable but normal reduction of work force due to
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resignations, retirement, sickness, or death
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Autocratic Style - Leadership style that keeps close control over subordinates and does
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not seek much input from others
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Barrier to Effective Communication - Factor that prevents the receiver from receiving
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and understanding the message accurately
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Behavioral Event Interviews - Guided interview questions where individuals describe
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their thoughts and feelings during specific situations and a coach helps establish a
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development plan
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Channel - Means of passing information from sender to recipient, such as via face-to-
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face meeting or telephone calls
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Code of Ethics - Guide that publicly sets out an organization's key values and ethical
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obligations
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II Coercive power - Ability to take something away or punish someone for noncompliance
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, Communication - Sharing understanding and meanings via oral, nonverbal, and written
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forms
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Communication Style - Dominant way in which an individual interacts and exchanges
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information with others
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II Consideration - The relationship oriented between behaviors of a leader II II II II II II II II II II II




Corporate Culture - The attitudes, values, and standards of behavior that distinguishes
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one organization form another
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Corporate Social Responsibility (CSR) - Philosophy in which a company voluntarily
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engages in actions that benefit society, be it economically, socially, politically, or
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environmentally
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Cultutal Diversity - The existence of a variety of cultural or ethnic groups within a
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workplace
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CVF Model - Framework for assessing organizational culture and organizational
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dynamics
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Design Thinking - A method of problem-solving strategy wherein the data collected are
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expressed visually in order to create new strategies, ways, and methods to solve
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problems, create opportunities or strengthen weaknesses
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Effective Communication - When information transmitted is interpreted by the receiver in
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the way it was intended by the sender
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Emotional Intelligence - The capacity to be aware of controls and express one's
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emotions, and to handle interpersonal relationships judiciously and empathetically
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Emotional Quotient (EQ) - The level of a person's emotional intelligence, often as
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represented by a score in a standardized test
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II Empathy - Being attuned and sensitive to the emotional state of others
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Employee-Member-Centered Behaviors - Behaviors that focus on supporting
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employees
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II Ethics - Principles that serve as a guide about how to behave
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II Expert Power - Power based on knowledge and special skill or experience
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II Formal Leaders - A person who is officially designated as the leader of a group
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